Santander Bank US Bank Account Or Service Complaint

Santander Bank US Bank account or service department,

Checking account Account opening, closing, or management California

I have had an extra20 account with Santander Bank for over a year, which provides its clients with $20.00 each month that they satisfy two requirements : 1. Received a direct deposit of $1500.00 2. Make 2 bill pays Since -/-/2015, I have received the $20.00 bonus for satisfying these requirements each and every month. During this time, I have not changed anything, and now since the billing period beginning in -, they have refused to honor the promotion. Instead, I was charged a $ - monthly fee, which I was able to get refunded after escalating to a supervisor. Once again, neither the origin nor the amount of the direct deposit has changed over the entire course of my relationship with Santander Bank. I have since spoken with a Santander representative and opened case numbers 4 times, each time being reassured that they would review my account and correct the mistake. I was provided no advance notice that my direct deposit would no longer qualify for their terms due to a change in their internal policy. At this point, I am due $40.00 in payments and they have not been able to resolve the issue. To make matters worse, this resulted in my account incurring fees, requiring me to get them reversed.