Santander Bank US Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Santander Bank US Bank account or service department,

Checking account Problems caused by my funds being low Pennsylvania

I overdrew my checking account. I had sufficient funds in my money market account to cover the overdraft but the bank chose instead to take the funds from my overdraft protection line of credit and charge me interest. Their excuse to me was that my money market account was n't linked to my checking account. I had been told previously by local bank people that it would automatically come out of my money market account. I believe that this is a fraudulent practice by the bank to make more money at the customer 's expense.

Santander Bank US customer in Pennsylvania
Jan 18, 2017

* Source: CFPB Complaint Database

Santander Bank US response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Santander Bank USComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20155/20156/20157/20158/20159/201510/201511/20152/20164/20165/20166/20167/201610/201611/20161/20172/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Santander Bank USProblems caused by my funds being low48.8%19.2%24.4%1.7%3.5%2.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems caused by my funds being low0.1%2.9%3.1%3.4%2.6%41.1%46.2%0.6%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints