Santander Bank US Bank Account Or Service Complaint

Santander Bank US Bank account or service department,

Checking account Account opening, closing, or management Massachusetts

I have been trying to get online statements for the past ten days from my checking account at - Santander. I spoke to a supervisor, -, on -/-/2017 after a 40 minute hold time. - told me that she would have someone get back to me ... After a week of patiently waiting and hearing nothing I called again and waited for 33 minutes but got connected to - who was going to try and connect me with - but she hung-up on me. So I contacted the District Manager by phone and left a message for - - -, To date I have not heard one word from this bank. I would like to start working on my taxes and need the ability to gather data on line and sort data. I have no idea why they are not providing basic services for my account. I know they have the capabilities but are unwilling to fix this issue. I am sure this is happening to other customers and this is a clear violation of federal law and banking regulations. I am reaching out to you in hopes you can get someone to at least contact me and get this situation resolved. Bad customer service is no excuse for no customer service. I can be contacted at - -, --. I look forward to your timely response.