Santander Bank US Bank Account Or Service Complaint

Santander Bank US Bank account or service department,

Checking account Deposits and withdrawals Pennsylvania

I have a checking account with Santander Bank, and I received a text message on -/-/- alerting me to possible unauthorized transactions on my debit card. I was n't sure if the text was legitimate, but I immediately checked my account and there were - unauthorized transactions. I then called the customer service number in the text message and was connected to the Santander fraud department, who immediately declined - of the - unauthorized transactions. They let me know that the fourth transaction, in the amount of $50.00, was already processing and would post to my account on -/-/-. Their instructions were to call regular customer service on -/-/- when the transaction posted. They also told me on the phone that the security breach affecting my card had happened - days earlier and they were already in the process of issuing a new card, although they had not notified me of this and had left the old card open in the meantime.


they could restore the $50.00 to my account. I find it extremely disappointing that the bank will not credit back the money when it was the bank themselves who notified me of the unauthorized transaction. I asked for the money to be credited back immediately and was denied. I also asked what the bank is doing to protect me from fraud, and what benefit there is to me being a customer with their bank, and was given no good answer. I am filing this complaint because I am still without the $50.00 in my account, and because I want to warn other consumers about how frustrating it is to do business with Santander Bank.