Santander Bank US Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Santander Bank US Bank account or service department,

Checking account Problems caused by my funds being low New York

I accidently forgot to transfer the money I was saving for rent out of my savings and into my checking. For this I was charged an overdraft fee. Today, I see the check is bounced and the fee was refunded. However, now I have another $35.00 for the bounced check even though the representative on the phone told me the check would by deposited again in - business days at which point it will not bounce because I have made the transfer. The bank refuses to reverse the $35.00 fee despite my financial distress because of activity on my account that occurred --months ago. I have been in financial trouble for some time and have paid plenty of fees but in this case, the fee is the only reason why my account will be over drafted $20.00 in - business days when the check is deposited again.

Santander Bank US customer in New York
Jul 05, 2016

* Source: CFPB Complaint Database

Santander Bank US response to complaint:
Closed

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