Santander Bank US Bank Account Or Service Complaint

Santander Bank US Bank account or service department,

Checking account Deposits and withdrawals Massachusetts

On -/-/16, Santander Bank left a message on my voice mail alerting me that fraudulent activity had occurred within my online banking checking acct. I called the number they told me to call, however, they told me they could n't give me any info & that I 'd need to go into the branch office. On -/-/16, I went into the - - - -, MA branch office. I was there 2 1/2 hours while - -, the bank rep, called the fraud unit. I was informed $990.00 was externally transferred out of my online checking acct. Finally, someone at the tel. fraud unit line took my claim ( while still at branch ), telling me to use reference # - to inquire about status of the claim. I was also informed by the person taking the claim that I 'd receive a 'provisional credit ' of $990.00 into my acct. within -10 business days. Also, they 'd send me an affidavit letter & I was to return it asap. To this date, I have n't received the letter nor the provisional credit. I have gone into the branch on - separate occasions since & have called their fraud unit -6 times & I 'm told by everyone that my acct is BLOCKED & no one can help me. Here 's the situation. I 'm - yrs old & I need to purchase medicine as well as pay some bills. The $990.00 that was fraudulently removed was the bulk of my Social Security check ( $1000.00 ). Due to the massive incompetence by Santander, as well as some rude customer service reps, I 'm now in a financial DIRE NEED SITUATION. Today, ( -/-/16 ), I was told 'maybe ' I 'd receive the money in -90 calendar days. When told by me this was unacceptable, they told me they could do nothing further. I 'm being treated like a criminal when I 'm the VICTIM of fraudulent activety which occurred within THEIR online banking system. Obviously, their online banking security measures are failing but that 's not my fault.