Santander Bank US Bank Account Or Service Complaint

Santander Bank US Bank account or service department,

Checking account Making/receiving payments, sending money Washington

I set a bill payment to my - bank credit card account from Santander Bank on line banking, but - bank did not receive the payment. I call Santander bank, the Rep. said they mail out the payment on time, this is post office problem. But he said you can mail the -credit card statement to our bank and attention Case management, we will refund the late fee city bank charge you. I did mail the copy of credit card statement to the Santander bank address he gave to me on - -. After one month, I called again, another Rep. said the address is wrong and they do not accept, you must fax over the statement. She gave me the fax number .The fax number is no answer. Then called again, gave another fax number. That fax number is communication error .THis morning called again, they said your fax matching is no good, change another fax machine.