Santander Bank US Bank Account Or Service Complaint

Santander Bank US Bank account or service department,

Checking account Account opening, closing, or management Massachusetts

This is in regards to my Santander - checking account. This account gives a $10.00 bonus 2 times each month for a total of $20.00 dollars. - bonus ( $10.00 ) is for having a direct deposit of at least $1500.00 each month and the other bonus ( $10.00 ) is for making a total of - bill payments from the Santander website per month. I did not receive my bill pay bonus ( $10.00 ) for - separate months. Those months were - of - and - of -. During - I made the following - bill payments : -. - -, - - $530.00 bill payment to - - Credit Card ( - Card ) -. - -, - - $610.00 bill payment to - Credit Card ( - Card ) During - I made the following -


me open a case which was escalated and would be resolved in a week. I received a call on - - from Santander bank informing me my request had been denied and that I did not make - bill payments from my account. I do not agree with this and the records on my account show that I did indeed make the required - bill payments. I was not able to further escalate the case over the phone. I would like Santander to fix this issue and follow through with giving me the - bonuses for $10.00 each ( $20.00 total ) as the account terms indicate.