Santander Bank US Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Santander Bank US Bank account or service department,

Checking account Problems caused by my funds being low Colorado

Transferring money out of my Santander checking account during a move because of a previous issue ( closing on my mortgage nearly fell through because of them ) I log into the account to see if all the money has been transferred out to close the account only to find out that pending transactions from - and - posted later without my knowledge, as well as $170.00 in overdraft fees, one of them being a " sustained '' overdraft fee which I was unaware my account had even over drafted. Called customer support many times to attempt to have the fees removed. After hours of talking politely with different support, I was able to remove -. I 'm still stuck with $100.00 in overdraft fees for $20.00 of purchases that I was unaware of.

Santander Bank US customer in Colorado
Jun 18, 2016

* Source: CFPB Complaint Database

Santander Bank US response to complaint:
Closed with explanation

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