Santander Bank US Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Santander Bank US Bank account or service department,

Checking account Account opening, closing, or management New Hampshire

Santander Bank advertised its - accounts by saying that customers could earn an extra $20.00 per month " for as long as you own the account ''. This was obviously meant to imply that this was not a temporary promotion. However, about 2 years later, they closed all of the - - accounts and transferred the balances into - of their other products. Their advertising was intentionally deceptive. In addition, after closing my accounts in late -, I realized that they had never credited my account for the last $20.00 that I was due for the month of -. They admitted their mistake but said that since I had closed my accounts they could not give me the $20.00 I was due.

Santander Bank US customer in New Hampshire
Aug 10, 2016

* Source: CFPB Complaint Database

Santander Bank US response to complaint:
Closed with explanation

Consumer disputes how Santander Bank US handled their complaint

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