Santander Bank US Bank Account Or Service Complaint

Santander Bank US Bank account or service department,

Checking account Deposits and withdrawals District of Columbia

My ATM card was lost or stolen. As a result of that, someone was able to deposit a number of fraudulent checks to the account bearing the name of - with a claim number, my name, old address ( I no longer live at that address ) and a amount ranging from $300.00 to approximately $400.00. There are a lot of them all done on - -. Then money was withdrawn the following day which resulted in an overdraft of $6000.00. The $25.00 I had opened the savings account with was gone as well. The name of the bank is Santander Bank. I called them when I logged into my account yesterday to check my balance and got the shock of my life. I immediately called them after checking for my debit card because the checks were deposited via ATM. They told me my account had been compromised and they had put a block on the card. I was also told to file a police report ( which I did ) and I am waiting for an investigator to get back to me on that. I do n't understand why I was not notified about this before it got out of hand. Now, I have no use of my checking account and no debit card and a ridiculous amount of an overdraft. Why would a bank allow this? I have a - prepaid bank card and they call me if I spend $3.00 at - for a cup of coffee to be sure I am the one that did it and they also send an email. Santander did none of that. I had to find out by logging in to my account. The account is very new and thank - I never had my paycheck directly deposited to that account as I was about to do.