Review and analysis of over 462 Home Equity Loan Or Line Of Credit complaints against Citibank
Citibank consumers have reported over 462 official complaints related to Home equity loan or line of credit. Out of the 462 consumer complaints against Citibank, 24% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 99% were processed in a timely manner. 4% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 25% resulted in non-monetary compensation.
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Citibank Mortgage application, originator, mortgage broker March 29, 2017 - I was referred to Citibank in -/-/- by my financial adviser at - to explore a possible loan to purchase a house. I was interested in Citibank 's - fixed, 10-year interest only loan product. - ( - ID : - ) spoke with me and told me the rates and qualifications for the loan, including the need to transfer $200000.00 to establish a relationship with Citibank, which I did. He also encouraged me to take out a home equity line of credit ( HELOC ) as a way to access the equity in my existing home to use as part of my down payment on the new home before we were able to sell our... |
Citibank Mortgage loan modification,collection,foreclosure March 27, 2017 - Citibank is reporting a negative foreclosure and balance every single month. This is erroneous and they are affecting my credit & financing.... |
Citibank Mortgage loan servicing, payments, escrow account March 26, 2017 - In -/-/2005 I opened a second mortgage with CitiMortgage. The monthly payment was - for a 20 year term. The interest is 7.89 %, which I considered high but figured I could refinance to a lower rate once the home renovations were completed. As the years advanced, I ran right into the housing crisis and the housing values dropped in my neighborhood. As I paid down the second mortgage I on numerous occasions attempted to do a refinance with citmortgage and other institutions. I kept running into the issue that in order to do a cash out refinance to pay off the second, I could not borrow more... |
Citibank Mortgage loan servicing, payments, escrow account March 3, 2017 - The mortgage company irresponsibillty put - rates on my credit report. The credit bureau received all the information needed to remove this information from my report. I never was late. This has been a consistent problem... |
Citibank Mortgage loan modification,collection,foreclosure March 1, 2017 - My wife and I, have a - credit line with Citi-Bank, secured against our home that we took 10 years ago. As part of the government loan modification program, we applied to the bank, three different times, to help us to modify our loan, so as that our " under-water '' home payments get reduced, stretched or otherwise modified so as to help us to pay them - going forward. The Bank took between - months each time, switching us in between a dozen persons, duplicating their questions, repeating time and again - same information, while waiting weeks in between each time. THeir handling was s... |
Citibank Mortgage application, originator, mortgage broker January 24, 2017 - On -/-/- I signed for a HELOC in the amount of $54000.00 from Citibank. The primary objective was to pay off a 2nd mortgage for $27000.00 with - Bank. To date Citibank has failed to provide paperwork on the disbursement of these funds and my property 's title remains clouded with this lien. As a result, I can not refinance nor sell the property. I continue to call and they continue to extend the time in which they claim they 'll respond. With interest rates on the rise, this situation is both stressful and frustrating. After 3 requests for the documents, Citibank says they ... |
Citibank Mortgage loan modification,collection,foreclosure January 4, 2017 - A HUD-approved housing counseling agency submitted a modification request on my behalf -/-/-. As of -/-/-, there has been no decision made, despite several assurances that my documents are complete. These are verbatim examples of texts sent to me by the servicer : 1. -/-/- : Free Msg Alert! Citimortgage is reviewing your Mortgage Assistance Application. No additional information is required at this time. To end alerts reply stop. 2. -/-/- : Free Msg Alert! Citimortgage is reviewing your Mortgage Assistance Application. No additional information is required at this time. To... |
Citibank Mortgage loan modification,collection,foreclosure December 19, 2016 - This complaint is in regards to a HELOC which was originated and approved by Citi Mortgage on -/-/-. This heloc was approved by them in 7 days with no income verification, in the amount of $430000.00. At the closing I was not informed of the true risks and eventual costs of this loan due to the confusing terms in which I was misinformed at closing from the CitiMortgage closing representative. This closing agent misrepresented when the payments would revert from interest only to full payment status. I was specifically told at closing that I had 20 years before the interest only loan ... |
Citibank Mortgage credit decision / underwriting December 11, 2016 - - froze my heloc because they devalued my property i have since paid down both my first mortgage and second mortgage by over 50 %. they want me to order and pay for an appraisal which i am not going to do. when the froze my line they instructed me my home dropped in value to - which is -. but i will accept that value since i have paid down my mortgage by over 50 % i am not paying for an appraisal... |
Citibank Mortgage loan modification,collection,foreclosure November 10, 2016 - I have filed a complaint on -/-/16 complaint # - which the gave a general response. Since then I am still going back and forth with Citibank to get assistance. I have a new specialist - - who do n't respond to any of my questions. She sends me a weekly email that appears that all she do is change the date and resend. I was told by - - who was my specialist prior to - that a decision should be made within 30 days ( -/-/16 ). We are well into -/-/- and still no decision has been made and I ca n't get a answer of why and what is the hold up. Again we are asking ... |
Citibank Mortgage loan servicing, payments, escrow account November 5, 2016 - My family 's property is facing foreclosure recently, our father passed away in 2014 and we were unaware of any creditors on his living trust, since his death CITIBANK NA has came forward with a claim and is now looking to foreclosure on our property without taken proper steps.... |
Citibank Mortgage loan servicing, payments, escrow account November 1, 2016 - Citibank has been reporting the regularly reducing balance on my Home Equity Line of Credit that entered the repayment phase over two years ago, as a reduction in my credit limit to the credit reporting agencies. This is having a negative effect on my credit every month despite the fact that I make my monthly payments on-time. Every time that my husband I pay our monthly HELOC bill ( no longer drawable because it is in repayment ) Citibank reports this as a reduction in my credit limit, thusly negatively impacting my FICO score rather than positively affecting it through regularly timely payme... |
Citibank Mortgage loan servicing, payments, escrow account October 28, 2016 - Around -/-/-, I had called Citi to find out ways to settle my HELOC account. The account was past due for quite some time. The mortgage unit had told me a specific person would help me with my situation. - of CitiMortgage had suggested a file a hardship application so they could assess my settlement offer/situation. I was denied around -/-/-. I noticed they pulled my credit in -/-/-, I consented to this request. No issue here. Very recently I noticed they pulled my credit twice in -/-/-. That 's almost a year later after my hardship request had been denied. I never agr... |
Citibank Mortgage loan modification,collection,foreclosure October 6, 2016 - Faxed a written payoff request to CitiBank on -/-/2016 for a 1st and a 2nd lien. Received the payoff on the first lien almost right away. Was told that it would take 10 business days to process the request on the 2nd lien. Advised them that TILA/Reg Z indicates payoff should take no more than 7 business days but relented to the 10 business day timeframe since the loan is discharged bankruptcy. On the 10th business day called and they said payoff was being faxed this morning. Never came called them back and they said they only got the request on -/-/2016. They said because the req... |
Citibank Mortgage loan servicing, payments, escrow account September 10, 2016 - My husband, who died on - -, -, took out a home equity line of credit which was used to back the mortgage on a cabin. The loan became due on -, -, -. This loan was executed prior to our marriage and I am not on any of the title documents. However, I have in good faith paid the monthly interest, maintained the property, and worked diligently with a realtor to try and sell the property ; which is underwater by approximately - - dollars. I hired an attorney hired to represent me as no one was in the bank mortgage department would interact with me, other than through past d... |
Citibank Mortgage loan modification,collection,foreclosure August 31, 2016 - Having obtained a Home Equitey Line of Credit from CitiBank in - of -, I ran the credit up to the limit quickly, and missed some payments, so credit was sealed. I made up the missing payments and have been paying interest plus $100.00 - $150.00 additional since then up to around - of -. At that time, having been laid off and out of work for about 1-1/2 years, I was unable to keep up payments. On - - of this year, I began discussions of how I might be able to modify payments to something I could handle. I entered into a " Hardship Treatment Process '' with CitiMortgage, ... |
Citibank Mortgage loan servicing, payments, escrow account August 20, 2016 - On - -, CitiMortgage transferred my mortgage to - -. I inadvertently let my - electronic payment go to CitiMortgage on - - and it cleared my checking account on - -. On - -, I caught my error and contacted CitiMortgage, who replied the next day that they would forward the payment to -. As of today, - -, - has not yet received the payment. I work in banking, and I understand that this should take a matter of moments. I 'm under the impression that CitiMortgage is sitting on the funds, drawing interest.... |
Citibank Mortgage application, originator, mortgage broker August 17, 2016 - i applied for a loan of - using - property as collateral to citibank last year in oder to prevent the city from foreclosure on some tax lien on the properties and for some upgrading to it however the bank denied my application and has not provide me with explanation as to the reason. my credit is consider excellent above - range. I was force to filed complaint in court but they have not care for my situation that at the moment am dealing with city attempt to foreclose on me cause cash situation. The case is pending in court for about a year and they have not change their position desp... |
Citibank Mortgage loan servicing, payments, escrow account August 15, 2016 - We have a equity loan with Citibank and they sent us a letter that is was in repayment and we had - options to choose from. to put it all in a fixed rate which would double our payment half in fixed and half in a variable. ( which we chose ) or all in a variable. Well by choosing to split it, it assigned - accounts numbers to the loan. I called to see if we could just put the accounts together and they said no, we would have to refinance. When I called to refinance they said that we could n't refinance. We are planning on moving in the next couple of years so it would not benefit us to s... |
Citibank Mortgage loan servicing, payments, escrow account August 12, 2016 - My husband and I had a loan with Citibank that was paid off in a short sale in - 2011. Recently we attempted to obtain a new mortgage and were told that Citibank has been reporting us delinquent every month since - 2011 and as recently as - of this year. I have contacted Citibank dozens of times, sent pages and pages of documentation, talked to multiple service reps and they all say that they will get this corrected. It has been many months as recent as today, it is still on our credit report. Please help us to get this issue resolved. Thank you... |
Citibank Mortgage settlement process and costs August 10, 2016 - I am trying to refinance my property in California. I have been approved to subordinate my Citibank line of credit. Citibank prepared the Subordination Agreement and requires me and my wife to sign it. My wife is deceased. Citibank refuses to change my wife 's status to deceased. Citibank is making it impossible to refinance by this request, causing me great financial hardship. I sent Citibank her Death Certificate. They still refuse to change her status... |
Citibank Mortgage loan servicing, payments, escrow account August 4, 2016 - I have second mortgage with Citibank. The payment of $130.00 is deducted automatically from my account on the - of each month. In - of this year, I was waiting for an invoice to be mailed to me for work I had done, but I knew it would n't arrive in time for the payment to Citibank. So I called Citibank 's Customer Service number and spoke to a representative, she said she would be glad to delay the payment for a week ( I only asked for a two-day extension. ) ( Enclosure 1 ). She obviously botched the arrangement ; not only was the payment deducted on the -, which over-drafted my acc... |
Citibank Mortgage loan servicing, payments, escrow account July 5, 2016 - We filed the background on this issue previously [ Case number : - ]. No one at Citi admits fault ; however, they finally ( after more than 6 months ) have authorized a " modification '' to our loan. The remaining issue is that the people and processes inside Citi appear to be incompetent. No one shares information. Records are not updated properly. Although we continue to make on-time payments, we are charged " late fees ''. We continue to get " Important '' telephone calls from Citi. We have a " specialist '' assigned who no longer communicates with us or responds to email. A recent ... |
Citibank Mortgage loan servicing, payments, escrow account July 1, 2016 - This is a complaint, I have had multiple phone conversations with customer service on the following issues and nothing has been resolved, they are as follows : Citi refuses to update my address, they are sending documents to a PO Box that I no longer have access to, and I have called and written in about this issue for over 4 years. For the last 4 months, Citi has made errors on my payment, they are debited from account that does n't belong to me, and they are giving me a confirmation # on the transaction and then reversing out the transaction without telling me. I can not get a straight answ... |
Citibank Mortgage loan modification,collection,foreclosure June 21, 2016 - I had an outstanding home equity loan ( HEL ) with Citibank and was about halfway through the payment cycle. However, in -, I declared bankruptcy and the property that the HEL was held against was foreclosed upon by the private mortgage note holder. Since I have no other property ( real estate or personal ) that could be used as collateral, I requested that Citibank remove the lien from my credit report ; per their - - - letter, I can request that since the property is in a foreclosed status and I have no other assets they can claim. I wrote them on - -, - but have not hea... |
Citibank Mortgage settlement process and costs June 17, 2016 - I have a - mortgage with - and a Home Equity Loan with Citibank. - is in the process of refinancing my mortgage ( on a Cash Out basis ) and was informed by Citibank that Citibank changed its policy in - 2015 and will no longer process subordination requests for cash out mortgage re-financing. This is surprising as it changes the terms of my Home Equity Loan unilaterally on Citibank 's part. Citibank was adamant that they can do as they please and they refused to accommodate any request for flexibility. ... |
Citibank Mortgage loan servicing, payments, escrow account June 9, 2016 - Citibank had offered a modification on my equity loan and I agreed that it would certainly help however I was not delinquent at all. My loan was current and I was never late. They told me not to make the - payment and to follow the new schedule and make to start making the payments -/-/2016. Well they completed the modification and reported to the credit agencies that the loan was late! This has now serious affected my ability to purchase a new home. The lender was all set to move forward with my mortgage until they saw the - late payment. I have the 20 % to put down, enough in res... |
Citibank Mortgage credit decision / underwriting June 3, 2016 - I want to convert a portion of my CitiBank HELOC to a fixed rate loan in accordance with paragraph # - of my original HELOC document dated - -, 2006. I am writing to you after spending many weeks communicating my request with CitiBank staff and supervisor representatives in far-flung parts of the world. I have had in-person office meetings with my local CitiBank Loan agents and CitiBank branch managers to discuss my desire for converting a portion of my current HELOC loan. On every occasion I am referred to another CitiBank employee ( phone # ) who either has no knowledge of the crit... |
Citibank Mortgage loan modification,collection,foreclosure May 30, 2016 - Good afternoon, I filed for chapter - bankruptcy protection in -/-/- and included my CitiMortgage - mortgage as part of my debts in that process. -/-/-, nearing the end of my repayment program, CitiMortgage offered me the opportunity to be part of a loan modification program that would allow me to get back on track with payments. I successfully made the 3 trial monthly payments for -/-/-, -/-/- and -/-/-, signed the agreement paperwork which outlined the permanent terms for the remainder of my mortgage payments and was enrolled in the program. Out of the blue o... |
Citibank Mortgage credit decision / underwriting May 26, 2016 - they froze my line of credit ... |
Citibank Mortgage loan servicing, payments, escrow account May 26, 2016 - I have a Home Equity Line of Credit with Citibank. They obtained and are charging me for home owners insurance even though I ALREADY have my own policy. I have sent my own policy information to them multiple times yet they continue to charge me and keep their own policy in effect. I am paying for - policies. My own Home Owners Insurance is provided by : - - - - account number is - - My Broker is - ... |
Citibank Mortgage loan modification,collection,foreclosure May 24, 2016 - When my husband ran out on me and our house payment a year or so ago I missed a few months of payments. I have been on track ever since, but they just keep adding late charges to the amount that was missed. I have been working with Citi for a year or more to get a modification on the loan. I am on my - or - person handling the account and each one says they have no documentation. I have sent the paper work in numerous times and feel they are just giving me a run around to get more in fees and charges or they are very very incompatent. I am getting nowhere with them. This is the - mort... |
Citibank Mortgage loan modification,collection,foreclosure May 19, 2016 - My balloon mortgage became due - 2016, tripling my payment. My payment went from $270.00 per month to $910.00 per month. I contacted CitiMortgage 5-months ago to work out a loan mortification. They strung me along for 5-months until I became three months behind in my payment and then the declined my modification for no reason. ... |
Citibank Mortgage loan modification,collection,foreclosure May 12, 2016 - I have a - and - mortgage with Citi Bank. Citi did modify my - mortgage but the department that handles the - has been asking for the same document over and over again since -/-/- I do and have sent what is required but they say the do n't understand how to read it. Once they received all of the appropriate paperwork I have received a paper stating that all papers were collected and application was compete and I would know decision by -/-/- or -/-/-, than that date passed, than - for -/-/- that passed, than -/-/- and that passed. Here is -/-/- and ... |
Citibank Mortgage loan servicing, payments, escrow account April 30, 2016 - We have an equity home line of credit with Citibank and it was modified a few years ago. First when we did the modification, I was told to pay a certain amount each month and we paid the amount we were told to pay, I later found out even thou we paid what they told us to they reported us as paying late on our credit reports. When I called to complain they said because we did not pay the original payments they had to mark us as late. This has really effected our credit score. Now they claim the modification is over and they have almost doubled our monthly payment, it went from about $800.00 t... |
Citibank Mortgage loan servicing, payments, escrow account April 15, 2016 - I have made on time payments which were not posted to my billing statements for each of the past two months. The statement cutoff date is the third day of each month. My - payment was received - - and my - payment was received - - and neither was posted to the following month 's billing statement. I was able to verify the receipt date through the CitiMortgage automated telephone number. I have had multiple issues with CitiMortgage regarding proper posting of my payments and accurately reflecting the correct principal amount and minimum payments due with an unsatisfactory exp... |
Citibank Mortgage loan modification,collection,foreclosure April 11, 2016 - I was approved for a tier 1 first mortgage HAMP back in - with - ( the loan was formerly with - and - - - originally approved the Mod prior to the transfer to - ). I also had an outstanding HELOC with Citibank and it is my understanding that once your 1st Mortgage HAMP is approved and you 've gone through and met all the requirements of the trial period that you are then officially in HAMP and as such now automatically eligible for the 2MP program for 2nd mortgages. In fact in reading through the " Making Home Affordable Program : Handbook for Servicers of Non-GSE Mortgage... |
Citibank Mortgage loan servicing, payments, escrow account April 5, 2016 - I had a HELOC with Citibank in 2010 that was charged off but no document was sent to me that provided the filed date. I am attempting to retrieve a document with the charge off date as the credit bureau has it incorrect and/or is unclear about the date. I have spoken with - different people in - different departments always being transferred from one person to the next. I have sent 18 requests via fax since Thursday, - - with my information to confirm receipt. I have not received any communication from them from those requests. All I need is a document with the correct charge off d... |
Citibank Mortgage loan servicing, payments, escrow account March 28, 2016 - Requested a payoff quote by fax and certified mail over 30 days ago. Will not provide. ... |
Citibank Mortgage loan servicing, payments, escrow account March 11, 2016 - I have a Home Equity loan with Citibank. I have had it since -/-/-. In -/-/- I had to file bankruptcy. However Citibank was not included in the bankruptcy. After that it became very difficult to make my loan payments. In -/-/- I filed a complaint with CFPB and the trouble stopped until about six months ago. Again I called to make my payment ( the same payment I had been making since -/-/--no problem-they took my money ) and all of a sudden I can no longer pay because I filed a bankruptcy. Well I do n't understand what the difference is now and the last - years when they ... |
Citibank Mortgage loan modification,collection,foreclosure March 3, 2016 - Citibank HELOC team informed me that they would correct my late payments once my account was up to date. The representatives were trying to help me modify my HELOC. The process did not work and I ended up paying every penny back on my own. It 's been a while and I am trying to buy a home, my mortgage broker told me this account is holding me up. Can someone help me? Please. ... |
Citibank Mortgage loan modification,collection,foreclosure February 28, 2016 - My deceased mother continue to recieve mail and correspondence From CitiMortgage , Inc in regards to an alleged Mortgage : Please se CFPB Case # - -, - & -. ... |
Citibank Mortgage loan modification,collection,foreclosure February 26, 2016 - I was applying for a loan modification with Citimortgage for my second mortgage loan. The interest rate is 8 % and my husband has been out of work since -/-/-. He is terminally ill and is now on social security -. I keep trying to work with Citimortgage and they keep asking for more information/documents. I continue to provide them what they ask for. This last time the loan modification review process began in - -. This is ridiculous, this process should not take 5 months. Each time they have asked for more information/documents, I have provided them asap. Attached are all my ema... |
Citibank Mortgage loan modification,collection,foreclosure February 26, 2016 - I applied for a Loan Modification in - - with CITI Bank. In - - a detailed Property Evaluation was performed. Since that time, I have provided all documents requested in a timely fashion, but CITI Bank keeps " kicking the final decision '' down the road. I have letters stating my loan was approved, only to discover those letters were sent in error and the application was still in review. I 've never been given any detailed answers on what the delay is, other than " this is a long process, '' and " we are busy with many applications. '' On -/-/-, however, when I aggressivel... |
Citibank Mortgage loan modification,collection,foreclosure February 2, 2016 - -/-/-, I filed for a modification with Citibank for my - mortgage ( acct # - ) due to reduced income and the - mortgage going from interest only to fully amoritized which increased my payments by more than - %. I entered into an agreement with Citibank to pay the reduced amount of $520.00 for three months trial period. My payments were made per the signed agreement and the loan was modified. As a result, CitiMortgage reported me as making late payments and not paying as agreed. Due to the late payments showing, I submitted a request to CitiMortgage to have the report correct... |
Citibank Mortgage loan servicing, payments, escrow account January 29, 2016 - We have an equity line of credit with Citibank that we receive monthly statements. Today we checked our credit and saw that we have a delinquency for an account that we have never used. We called to inquire and they said the term of the account is up ( 15 yrs ) -/-/- and the $48.00 fee is to pay for the lean release. We have never received any request to pay for the fee or notification that the line of credit is up. On page - of the statement which is on the back of page - and looks boiler plate it was pointed out that it says '' agreement is mature -/-/- '' yet the s... |
Citibank Mortgage loan servicing, payments, escrow account January 27, 2016 - We were making regular payments to Citibank for a HELOC. Payments were automated using our bank 's online bill pay system. Payments were made every month, on time. However, Citibank changed the amount without informing us. Then they reported a late payment on the account which severely affected our credit. Be the time we were notified, Citibank already reported a late payment the the credit agencies. We immediately corrected the amount and brought the account up to date and then asked Citibank to remove the credit report since they did not notify us of the changes in time. They denied o... |
Citibank Mortgage loan servicing, payments, escrow account January 15, 2016 - I 'm trying to refinance my - mortgage.Citimortgage owns the second loan. I have done everything they have asked and each time what they need changes, they keep delaying matters as I get charged .for interest. The wo n't work with my future mortgage company.I have given verbal and written permission.every phone call isca run around now they are trying to say I requested for hardship assistance. This has been going on over a month ... |
Citibank Mortgage credit decision / underwriting January 11, 2016 - Due to unusual historical circumstances, I have approximately $55000.00 of outstanding credit card and other revolving debt. Most of it carries an interest rate of 29.99 % and is owed to Citibank. I would like to take out an additional home equity loan from Citibank for $80000.00 to pay off this high interest rate debt and use the remainder ( $25000.00 ) to pay towards my son 's college education. I have plenty of equity in my home and am employed full time and earning a good salary ( $ - K/year ). So from an equity and debt-to-income point of view I should have no problem qualifyin... |
Citibank Mortgage loan servicing, payments, escrow account January 1, 2016 - I received a message from you on - indicating you had received a response from Citibank. But when I opened it, it merely repeated my updated complaint ( - ). I receive the attached form letter as often as three times a week - - -. I made a timely reply - ) but then I recieved a letter from another party at Citi - who copied you. As always, I can never assume the info I send to Citi is properly recorded. Often, it takes weeks before Citi acknowledges receipt. By then, it often imposes additional requirements ( I noted that when - - was assigned in -, the process st... |
Citibank Mortgage loan servicing, payments, escrow account November 25, 2015 - I paid off a loan over three years ago with Citibank, they are reporting me late every month for the last 3 years since been paid off and filing a satisfaction. I have called there and submitted documentation numerous times all of which gets lost '' : I was provided a confirmation number of - and was told that they would get back to me. This has been going on for over a month and I have been hung up on and given numerous wrong telephone numbers to departments that all claim they are not handling the issue. All i ever asked for is a letter to simply state that I was not late on my mortgage.... |
Citibank Mortgage loan servicing, payments, escrow account November 19, 2015 - Citibank unilaterally changed the terms of my home equity loan. The bank stated that I could not use the line of credit to withdraw any money for the last several years. I believe this to be a breach of contract. ... |
Citibank Mortgage loan modification,collection,foreclosure November 18, 2015 - Citibank published a Notice of Trustee 's Sale for -/-/2012 ( attached ) on our property located at - - -, - -, CA -, a legal action designed to recover their - Trust Deed Mortgage with a lien against our property. The resultant foreclosure did not generate sufficient funds to cover Citibank 's TD. Citibank now expects us to cover the difference in a second debt collection legal action in direct violation of California - Section - ( a ) [ Single-Action Rule ; also attached ]. I brought this matter to the attention of - at Citibank ( direct phone # - ) who... |
Citibank Mortgage settlement process and costs October 20, 2015 - - -, 2012 our home was short sold. Citibank was included in the settlement. I have the final hud statement proving that. For every month after that they have marked the account as a 30 day late for the past 2 years. We have filed a dispute with the credit agencies, we have called Citi directly, they do not have a department we can call and they do n't have anyone we can email for fax. We were required to mail in copies of our hud and a letter and were told eventually someone will get in touch with us. We do n't have a reference number or any way to follow up. This has been going on for 5... |
Citibank Mortgage loan servicing, payments, escrow account October 19, 2015 - I have been making payments on my mortgage loan but I was told that those payments were not going towards the balance. I have attempted to get answers but to no avail and now they are trying to foreclose on my home. ... |
Citibank Mortgage loan modification,collection,foreclosure October 15, 2015 - In 2007 I had taken out a home equity loan in the amount $100000.00 at a interest rate of 7+ % over a 30 year term at a $690.00 per month payment. I still have my first mortgage, which is through the same bank, Citibank, which I am paying approximately $1100.00 per month. I 've been trying for over a year to gain a modification from Citibank, because I am now - years old, living on a fixed income. I 've suffered a - over a year ago and had to let go of my second job, which limited my income drastically. My wife whose - income is less than $8000.00 per year is not able to assis... |
Citibank Mortgage loan modification,collection,foreclosure October 13, 2015 - I had to short sale my home which involved a - mortgage and a - mortgage. The sale finalized on - 2011. The - mortgage shows the loan paid and cleared on my credit report as of - 2011. Citibank, who held the - mortgage, is still showing the - mortgage as currently late on my credit report. I have spoken to Citibank and have sent them THEIR paperwork that shows they accepted payment but I have only received a letter back from them asking that they can not do further research until I pull my credit and give them a detailed explanation. I have spoken to - representatives w... |
Citibank Mortgage loan servicing, payments, escrow account October 10, 2015 - ComplaintMy wife and i filed for CH - in -/-/-, - - in Arizona. One of our creditors was Citibank '' wherein we proposed to treat CitiBank 's claim, which was secured by a second deed of trust on our - at - - - -. - AZ - that had a value of less than the amount owing on the first deed of trust, as an unsecured claim which would share pro rata with other unsecured claimants in a $50000.00 dividend ( the Dividend '' ). ( See Plan pages -, and -. ) As evidenced by the Certificate of Service on file in the case, the Plan was sent out to CitiBank and oth... |
Citibank Mortgage loan servicing, payments, escrow account October 6, 2015 - Borrower requested a payoff statement from Citibank on her Home Equity Line of Credit and was not provided with a payoff statement within a reasonable amount of time. The excuse is that the HELOC was in default. But the fact is that there is never a late payment on this lien. I was in default on the first mortgage and Citibank automatically put my HELOC in default. I actually paid off the first loan on -/-/2015. So there is no default on any loan. ... |
Citibank Mortgage loan modification,collection,foreclosure October 2, 2015 - I sought a loan modification with Citimortgage on a Home equity loan. My loan payment was increasing from $2000.00 a moth to $6000.00 per month. I called Citimortgage - times and was told each time that I needed to be delinquent ( miss a payment ) before they could start the process. I missed a payment and called them the very next day to start the process. The process went on for - days. I faxed - packets of information and overnighted - package. In the end, my request was denied because I had too high a loan balance ''. My loan balance was known at the beginning of the proce... |