Citibank Mortgage Complaint

Citibank Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account California

We filed the background on this issue previously [ Case number : - ]. No one at Citi admits fault ; however, they finally ( after more than 6 months ) have authorized a " modification '' to our loan. The remaining issue is that the people and processes inside Citi appear to be incompetent. No one shares information. Records are not updated properly. Although we continue to make on-time payments, we are charged " late fees ''. We continue to get " Important '' telephone calls from Citi. We have a " specialist '' assigned who no longer communicates with us or responds to email. A recent message through the internal messaging system received a reply alleging " I spoke to our collections unit and they state there is? no? modification on file for this loan. '' And yet, there is a modification on file _somewhere_.