Citibank Mortgage Complaint

Citibank Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account California

We have an equity line of credit with Citibank that we receive monthly statements. Today we checked our credit and saw that we have a delinquency for an account that we have never used. We called to inquire and they said the term of the account is up ( 15 yrs ) -/-/- and the $48.00 fee is to pay for the lean release. We have never received any request to pay for the fee or notification that the line of credit is up. On page - of the statement which is on the back of page - and looks boiler plate it was pointed out that it says '' agreement is mature -/-/- '' yet the statement on the front where all the information does not mention anything, nor does it mention that we are past due for the fee, nor does it mention clearly that the account is mature. We have received a statement for every month which means since the " maturity '' we have been mailed a statement from -/-/-, -/-/-, -/-/- which does not say anything about the maturity on the front of the paperwork. Nor the request for the $48.00 fee. If we had not run a credit report we would still not be aware of this issue.