Citibank Mortgage Complaint

Citibank Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Illinois

We have an equity home line of credit with Citibank and it was modified a few years ago. First when we did the modification, I was told to pay a certain amount each month and we paid the amount we were told to pay, I later found out even thou we paid what they told us to they reported us as paying late on our credit reports. When I called to complain they said because we did not pay the original payments they had to mark us as late. This has really effected our credit score. Now they claim the modification is over and they have almost doubled our monthly payment, it went from about $800.00 to almost $1500.00 per month. We are trying to refinance to just be rid of this account. But meanwhile we have to make these payments. For some reason the loan is split up into - account numbers. so first I must have sent a payment in -/-/- and only referenced - acct number so they said we did n't pay the other loan. I called to complain and they did move the funds. Now I received another late fee for -/-/- and when I called they said they did not receive a payment for - of the accounts. The payment is was due on -/-/-. I sent - payment on - - and they said it was applied to the -/-/- payment as principle when I explained that it should have gone towards the -/-/- payment they said there was nothing they can do. I asked to speak to a supervisor and was told there were no supervisors working and that I had to call back during the week. I am very upset that these banks can just do whatever they want with these accounts. I want the late fees all reversed.