Citibank Mortgage Complaint

Citibank Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure New Jersey

My wife and I, have a - credit line with Citi-Bank, secured against our home that we took 10 years ago. As part of the government loan modification program, we applied to the bank, three different times, to help us to modify our loan, so as that our " under-water '' home payments get reduced, stretched or otherwise modified so as to help us to pay them - going forward. The Bank took between - months each time, switching us in between a dozen persons, duplicating their questions, repeating time and again - same information, while waiting weeks in between each time. THeir handling was such, where each stage did the same again and when they finally were done - they submitted it to their underwriting section, which redid same again.


Well, we did n't give up and after persevering their attrition war on us - they denied us, using very vague, limited information, language. Each time I called and communicated, I was refused any further information. I insisted that they are operating under government programs and as such, I am entitled for their written breakdown of the reason for their denial - but they refused to cooperate. SInce all of this took time - i was forced to start the process again and again - thus it taking two years and more - without any positive outlook. Now, that my wife is not going to work next year, they refuse to work out our numbers under such - until it happens, even though she was terminated, so that we 'll have to start it all over again - taking another - months and again - yielding no better results. This is not right and we want to ask the CFPB to interfere and ensure that the bank does ALL that it is supposed to do. Thank you - and - - - - account -