Citibank Mortgage Complaint

Home equity loan or line of credit Loan modification,collection,foreclosure

Citibank Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure California

-/-/-, I filed for a modification with Citibank for my - mortgage ( acct # - ) due to reduced income and the - mortgage going from interest only to fully amoritized which increased my payments by more than - %. I entered into an agreement with Citibank to pay the reduced amount of $520.00 for three months trial period. My payments were made per the signed agreement and the loan was modified. As a result, CitiMortgage reported me as making late payments and not paying as agreed. Due to the late payments showing, I submitted a request to CitiMortgage to have the report corrected. They refused and I placed a dispute on my account. On -/-/-, I pulled a credit report showing late payments -/-/- for 30 days -/-/-, - and 60 days -/-/-. In an effort to refinance this loan in -/-/-, the lender required me to remove the dispute from the CitiMortgage. It was then discovered that CitiMortgage was now showing late payments -/-/- for 30 days -/-/-, -/-/-, -/-/- and 60 days -/-/-. As aresult of this misrepresentation, my credit score dropped by as much as - points on - of the bureaus. This decrease in my credit score cause me to pay a higher interest rate for the refinance because my score fell below the required threashold for an optimum rate. I no longer have this loan with CitiMortgage but I was harmed financially as a result of their actions.

Citibank customer in California
Feb 02, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/2017050100150200Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankLoan modification,collection,foreclosure1.2%82.9%1.6%6.5%1.5%3.7%1.0%1.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure2.6%80.5%0.9%7.4%0.6%6.9%0.9%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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