Citibank Mortgage Complaint

Citibank Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure New York

I have filed a complaint on -/-/16 complaint # - which the gave a general response. Since then I am still going back and forth with Citibank to get assistance. I have a new specialist - - who do n't respond to any of my questions. She sends me a weekly email that appears that all she do is change the date and resend. I was told by - - who was my specialist prior to - that a decision should be made within 30 days ( -/-/16 ). We are well into -/-/- and still no decision has been made and I ca n't get a answer of why and what is the hold up. Again we are asking for assistance because we are need of HELP. We was hit with unforeseen illness and - massive storms that made us loss more that - % of our income. I asking for Consumer Financial Protection Bureau to assist me with this issue with Citibank. I not trying to loose my home and I am asking for assistance to make my monthly payments more affordable. PLEASE HELP!!!!!!