Citibank Mortgage Complaint

Citibank Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure Maryland

I have a - and - mortgage with Citi Bank. Citi did modify my - mortgage but the department that handles the - has been asking for the same document over and over again since -/-/- I do and have sent what is required but they say the do n't understand how to read it. Once they received all of the appropriate paperwork I have received a paper stating that all papers were collected and application was compete and I would know decision by -/-/- or -/-/-, than that date passed, than - for -/-/- that passed, than -/-/- and that passed. Here is -/-/- and they still do n't have a decision yet. During this time I received a letter stating I had a new specialist assigned. Who is never available during regular business hours. I receive calls from Citi at night while I am working and have discussed this with my specialist that I work nights. If I am able to answer they hand up. I am again getting to the point where all my paperwork will be outdated so I will have to go through the whole process again from the beginning for the 3rd time. -