Review and analysis of over 361 Conventional Fixed Mortgage complaints against Shellpoint Partners, LLC
Shellpoint Partners, LLC consumers have reported over 361 official complaints related to Conventional fixed mortgage. Out of the 361 consumer complaints against Shellpoint Partners, LLC, 20% were disputed by the consumer (i.e. the consumer was not happy with how Shellpoint Partners, LLC responded to their complaint) and 99% were processed in a timely manner. 2% of consumer complaints against Shellpoint Partners, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account April 13, 2017 - The holder of my mortgage refuses to eliminate the PMI from my mortgage with out an appraisal, even though my LTV is less than 78 %. I 've gone around with them on this a few times, and nothing has been resolved.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account April 10, 2017 - - Hardship Statement -/-/- to Shellpoint for : -, OH - Account # : -, OH - Account # : - It has been documented through Consumer Financial Protection Bureau ( Complaint # - ) for the past year that I have repeatedly asked Shellpoint to adjust the APR on my - property. I completed their forms numerous times for both addresses, but they would always send me an additional form. So, the mortgage modification would never be complete for -. I did not request a new modification for -, only -. In -/-/-, I was - for - ( - ) due to mortgages -. My ... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account April 8, 2017 - After - hit -, My father and I were informed that a new flood insurance was issued for our property for -/-/- thru -/-/-. We informed Shellpoint ( a mortgage managing company for New Penn Financial ) that we would not have gotten the loan in -/-/- if we were not covered with Flood Insurance. Later my father and I leared we had flood insurance, but not for the period of -/-/- thru -/-/-. We ended up getting flood insurance from - on -/-/-, which extends through -/-/-. I was informed by a worker named - that we show flood coverage for day to date ex... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 7, 2017 - to whom it may concern ; i 'm writing this note because i 'm looking for some guidance in dealing with a situation which i 'm unfortunately stuck in and can not seem to extricate myself from. I started a mortgage modification process with - almost 2 years now. while going through the modification process, - apparently sold my mortgage to Shellpoint Mortgage Servicing with a P.O. in - MI. I was n't very comfortable with how the process was proceeding so I requested to resume my payments to avoid further delinquency while we get the modification finalized. they returned my payments st... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 6, 2017 - I refi last year with -, at COE they stated on there title that the 2nd partial claim would be removed, closed escrow. Now tried to go back and lower rate and finding out that -, which is underwriting by -, is showing the 2nd is first position now putting us in a position of not being able to get any at shellpoint to help us out, the 2nd is also now showing in first position but title insured only shellpoint on the property in first position. This is causing us to have to possibly sell our property due to this huge error. Please advise. Thank you.... |
Shellpoint Partners, LLC Mortgage credit decision / underwriting April 3, 2017 - This is the most unprofessional unreliable non-trustworthy Mortgage Company I have ever had the displeasure of dealing with under any circumstances. ( 1 ) My loan was sold to Shellpoint, and I asked to change my due date so I could pay on my pay week and they flatly refused, which causing me to have to pay late monthly. ( 2 ) I checked my payment history with a representative and was told all my payments were up to date in -. Two weeks later I was told I owed for a missed payment back in -. I did not recollect it, and was told everything was up to date. The representative told me he wou... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account April 2, 2017 - I received notification from - ( - ) - dated -/-/- ( Exhibit # 1 ) that my home was about to go into foreclosure because I had not paid my property taxes since the second half of -/-/-. My escrow is included in my house payment. Exhibit # 2 is a copy of my -/-/- property taxes. This shows MY account number ; and displays that indeed no taxes have been received since the first half of -/-/-. Exhibit # 3 shows that the monthly property taxes have been being paid out of my mortgage from -/-/-. The last page of this exhibit shows, however, that my taxes were being... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 1, 2017 - We submitted for a loan modification and every day we asked if there was a sale date. Just last week we were told that there was a foreclosure sale date on on -/-/- 2017. We have to work with an assigned loss mitigation representative at Shellpoint mortgage and her name is - - which is never in the office. We have been submitting the same document ( Annual HOA bill ) for weeks and now she says it does n't state if it annual but clearly at the bottom of the page it does. Everyone we talked to said it met the requirement and were very helpful with what they thought we should do so we ... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 30, 2017 - I had a fixed rate mortgage and a set payment of -. Now after my mortgage being sold 3 times it 's now -. Now I 'm late month after month because it 's doubled... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 22, 2017 - - -, - - - - ( - ) - - - To : CFPB On -/-/- my father - due to a - and my mother was the executive of his state. A few months later I was place on the loan for the mortgage and the deed was registered under my name and my mother 's name and also the house with was already - dollars in late fees. I reach out to - to start the loan modification because of financial hardship. A few months later - sold the loan to - ( - ) - ACCT # -. - sent me a packet witch, include a hardship form to fill out and send back to them. I sent all my f... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 19, 2017 - i am sending paying to my mortgage company they keep returning it this is the second time stating i am 90 days behind while i am trying to resolve the problem... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 17, 2017 - I have been in limbo with moving ahead with a disposition of a mortgaged property. It has been over two years. I have written to Shellpoint Mortgage asking them to either move toward Foreclosure, a Deed in Lieu and I have someone who wants to do a Short Sale. They have refused to move on either one. I am willing to assist them in whichever direction they choose. They only continue to add on fees and services without moving ahead. My hands are tied and I do not know what to do in order to get them to move ahead to some type of closure. I have my registered letters and all of my emails sent begg... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 13, 2017 - The loan servicer, Shellpoint has been charging me late fees each month for several years when payments are made each month before the grace period. I have contacted them numerous times to resolve this. It has never been resolved. I 'm now reaching out to the CFPB for help.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 11, 2017 - The problem is - that NOTHING happened ( i.e. ZERO communication from the new 'servicer ' - no Single Point of Contact info has been received, to date ) - yet a motion for strict foreclosure is set to be heard next Monday, -/-/- -, -. Just prior to last State of CT mediation session -/-/-/-/-, submitted last/final requested employment verification document via email to -, its attorney + the - of CT - - for expected/anticipated modification approval shortly thereafter. Received confirmation letter from Nationstar -/-/- - stating that it would review and f... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 11, 2017 - My old mortgage company sold the loan to a new company they included charges for things legal fees and inspections that I never agreed to pay for in mediation. Now I 'm being hounded and my mortgage has gone back up... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 7, 2017 - Shellpoint Mortgage Servicing refused to provide the contact information for the Bureau of Consumer Financial Protection. During a call in which they requested documents to be sent again for a loan modification, I was speaking to a representative named - on the date of -/-/2017 and had had enough of their incompetence and requested the contact information of the Government entity that regulates them. - refused to provide the name of the CFPB ( which I had to - ) and the contact phone number. She said the information was on the statement and when I demanded she provide the informatio... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 7, 2017 - Shellpoint Mortgage continuously requests documents for a loan modification after they have been sent multiple times. This tactic has caused an unnecessary delay and ultimately led to my mortgage modification to be canceled due to, " you did not provide us with the documents requested ''.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 28, 2017 - Attempted to do a loan modification with Shellpoint. Submitted multiple sets of documentation over the last 6 months with absolutely no phone contact with them. They just turned me down claiming I do n't qualify for a mortgage reduction. Homes directly across street sold recently at -. I do not accept their decision. Especially since they operate so shady.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 28, 2017 - My mortgage was charged off by - the lender in -/-/-. In -/-/- Shell point Mortgage servicing was trying to collect this debt for the - I made a offer to settle the investor accepted the offer and then Shell point notified me of the charge of in -/-/- by the investor and disregarded my offer to settle. Now that the debt is charged off by the investor I want the mortgage released by the investor. I have contacted Shell point several times and have now been instructed by them to put the request in writing under ORC 5301.36 the investor must release the mortgage. In Ohio, a l... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 28, 2017 - My mortgage servicing company has not released my mortgage with the county and it has been over the allowed time frame under ORC section 5301.36. In Ohio, a lender must record the satisfaction of a residential mortgage within 90 days from the date the mortgage was paid off. If the mortgage lender fails to comply with this requirement, the borrower may recover, in a civil action, damages of $250.00. This provision does n't prevent the borrower from seeking any other remedies that might be available to him or her. See ORC section 5301.36.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 24, 2017 - I received a " Fee Schedule '' insert in my envelope with my - Tax form from Shell Point Mortgage Servicing. The newly instated fees, of which we have no say over, by this company that " assumed '' my mortgage are excessive, to say the least. In some cases the increase is 100 %. This is an undue, unfair, unrepresented increase. For example, if I chose to have my house appraised, they have created a $1000.00 to assess me. In order to pay my bill, it will now cost me $10.00. It used to cost $0.00. The recording fee went from $0.00 to $100.00. If they choose to hire an attorney for a... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 23, 2017 - My mortgage was purchased by Shellpoint Mortgage Servicing in late 2016. My mortgage was set up with an escrow to handle tax payments. The first tax payment was due - and that deadline was missed by Shellpoint. Note that the tax payment due was $23000.00 and the amount held by Shellpoint already in Escrow is $34000.00 so there is plenty of my money to pay the bill already deposited. Due to being late that tax payment due has increased to $24000.00. I have called Shellpoint several times ( dates may be 1-2 business days off ) -, -, -, -. I have been apologized to each time ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 23, 2017 - Our home went into foreclosure and my home was sold today and wanted to report the illegal activity from the bank.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 21, 2017 - My mortgage loan was tranferred on - -, - from - to - - - - serviced by Shellpoint Mortgage Servicing. The mortgage payment includes escrow payments to cover property taxes and insurance. Shellpoint failed to make the property tax payment and claimed it is the fault of - even though the loan was transferred on - -, - and the tax payment was due - -, -. At this point, I 'm not certain who is responsible but know the money has been collected by Shellpoint. On - - I received a letter from Shellpoint stating my escrow account has a surplus and the... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 5, 2017 - Original mortgage with - ; they failed to accept short sale ; I was insovlent and unable to pay. - transferred mortgage to -, who issued a - in -/-/2014. Now Shellpoint Mortgage Servicing is trying to collect, saying I have an outstanding mortgage with them for the same property. My credit it showing all three as unpaid and negative. The debt was cleared when the - was issued.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 2, 2017 - I received another completion package yesterday, -/-/-, from Shellpoint requesting the same information that I sent them on -/-/- However, this time, there are additional documents required to be submitted ( boarder rent letter, copy of mortgage statements ). It appears Shellpoint 's intent is that I never have a complete package. I am rattled and baffled by the recurrent request. Today I sent them a copy of my hospital stay on -/-/- due to - ( - ) because of my mortgage -. The hospital report should be included as part of my already submitted hardship statement. - -... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account January 18, 2017 - The home mortgage has been transferred from - - - to Shellpoint Mortgage -. My loan was at a loan modification state. In last 20 days I have called several times and no one got in touch with me though on their website and representative promise that the turn around time is within 24 hours. My loan was in loan modification review statge, when it was transferred to Shellpoint mortgage. I have filed complaint with CFPB for mishandling my modification for last 9 months by - - - and complaint number # is -.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account January 9, 2017 - -/-/- I called Shellpoint Mortgage to inquire about getting rid of PMI payments. I was told that I would need to pay for an appraisal at the cost of $400.00 to determine the value of my home. On -/-/- I sent a written request to Shellpoint requesting a home appraisal. Shellpoint ordered the appraisal and the home appraisal was completed -/-/-. On -/-/-, after not hearing anything, I called to inquire about my appraisal. I was told that a fee of $620.00 was due for the cost of the appraisal, and only after that fee was paid I would get the results of the appraisal. I ask... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account January 5, 2017 - Shellpoint Mortgage Servicing ( Complaint # - ) never sent me follow-up papers from -/-/- to decrease the APR and/or monthly mortgage payment for my -, OH - property. My son lives at -. In -, I submitted applications for both properties ( including my residence at -, OH - ), but Shellpoint only gave me a modification for -. The subprime rate on both properties in - were part of the country 's - Great Recession. I still do not want to be a sharecropper paying for properties that I will never own.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account January 4, 2017 - Shellpoint mortgage is showing we are late on our Mortgage and threatening to negatively affect our credit when we are not late and have never been late. We have corresponded with them over and over again showing them the cancelled checks and proof that all payments since the inception of the loan have cleared our bank account along with the original note and closing statement and they still send us letters showing us as late and will not correct their records even though we have provided proof we are not late. We have sent them certified mail, emails and have spoken to them and they still sen... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure December 31, 2016 - I was sent a letter from - stating that the mortgage would be switched to Shellpoint on -/-/-. I reached out to them the week of -/-/- and was told no information was available as of yet. The mortgage was under assistance review from - at the time and I wanted to find out the status so that I could plan accordingly. I have been trying to get the property rented out with a tenant and with a flux in my income and after experiencing a vehicle loss and property clean up due to Hurricane - I was behind. I received a call on the -/-/- from Shellpoint stating that they needed... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure December 30, 2016 - Servicer has been avoiding compliance with - guidelines and CFPB rules for proceeding to a foreclosure sale when a loss mitigation application is still pending.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure December 25, 2016 - Again I have received another noticed dated -/-/2016 stating that I am still delinquent and the owner of a loan for a house that was foreclosed on. I originally filed a complaint and shellpoint acknowledge this was being taken care of - ( see below ) that this is being corrected and it is an error and should not be in my name and again I have received a bill saying I am delinquent on a home I do n't own anymore. It is showing on my credit as another delinquency and I want this corrected and I want this out of my name or I will see an attorney. This is my third time asking to remove this l... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure December 23, 2016 - My wife and I own our home in - California. In - of - our mortgage was purchased From - - - by a company called ShellPoint Financial. Up to this point we had been current on our Mortgage payments. However, due to a financial change several months earlier ( reduced employment income ) we decided to file for Chapter - Bankruptcy, which we were awarded in - -. As a means to settle our bankruptcy and to put us in a better financial position, we decided to break off and sell an undeveloped portion of our larger property. We got all necessary approvals and permits to do t... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account December 15, 2016 - Our mortgage company had paid our property taxes in full on -/-/- for the - tax year with money from our escrow. In -/-/- they pulled out a second payment for what would have been the second half payment if we were paying in two installments. The county received the overpayment on -/-/- and promptly returned it to the broker the mortgage company hires to send out payments. This money has never been returned to our account and it is 5 months later. They have raised the escrow amount on our payment every month by $600.00 trying to compensate for this missing money.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account December 14, 2016 - I have this mortgage with Shellpoint Mortgage Servicing I ask them for loan modification. when I call them. they said that they will make my loan late but is will reversed once the modification was done. All was over the phone but when all was done they did not honor that. But I notice that on my credit report show - 120 days late payments but the month has only 30 days. ( see included copy of the account ) and one month they report late on - credit bureaus and - current. Once again 120 days. when is only 30 days on a month.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account December 9, 2016 - I recently refinanced with -. The mortgage company servicing the loan is Shellpoint Mortgage Servicing - Inc. - months after my re-finance, ShellPoint raised my mortgage from $1200.00 per month to $2000.00 due to an " escrow shortage ''. They believe that my school tax had risen from $3000.00 per year to over $9000.00. After contacting them several times and providing clear information about what the school tax actually should be, they still have yet to fix the issue, nor can they provide me with the actual bill that states $9000.00. I 'm running out of time before my paymen... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account December 8, 2016 - This is a formal complaint against Shellpoint Mortgage Servicing and - for predatory lending practices and discrimination against me as an - and a female homeowner. I was told by Shellpoint that - holds the mortgage on my property. I was paying my $1600.00. mortgage as agreed when I experienced financial difficulties. The alternator in my car stopped. It was a very expensive replacement. A few weeks later I fell -. Because my insurance does not pay for - doctor 's visits, I pay out of pocket. I asked Shellpoint for assistance. When the alternator went out, one payment was put ... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account December 5, 2016 - My mortgage servicing was transferred to Shellpoint Mortgage Servicing on - -, 2016. My loan balance on - -, 2016, prior to the service transfer, was $290000.00. After the transfer, Shellpoint recorded my loan 's balance as $720000.00, missing $420000.00 in transactions that posted in -, prior to the transfer. Working with them to resolve the incorrect opening balance took many phone calls and emails. The missing transactions were finally applied to my account on - -, 2016. However, Shellpoint recorded the missing transactions as having occurred on - -, 2016, r... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 30, 2016 - Shellpoint has lied to me and to the CFPB for years now stating that they have approval from the investor of this loan to review me for an assumption and modification because I am not an original signor on the note but was awarded the property in my divorce decree and a -, which makes me the successor in interest. Now, they have dual tracked for about the 100th time and even though I have a letter from them stating otherwise, there is a foreclosure sale date on my house. Shellpoint has been unfair, deceptive and abusive through every step of this process that has dragged on for YEARS!... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 28, 2016 - My house in Arizona was foreclosed on with - and was supposedly sold and foreclosed on back in - 2016 of this year per - and the gentlemen that purchased it came over and said he bought it- now I am getting a bill from a place call Shell point Mortgage Servicing with the full balance owed like I owe money to them now for the mortgage. How can I owe money to another mortgage place when it was purchased by someone else at an auction foreclosure and I no longer own the home? - and this Shellpoint has been playing games with me and telling me that I know longer own the home and the per... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account November 21, 2016 - my mortgage has just been sold to shellpoint mortgaging services in -/-/2016 ... i received a certified letter today stating i owed monies ... .they only monies i owe is this month - ... the letter is certified and threatening to me ... .default with acceleration and balance is this month plus next month. the letter makes it seem they can take my home from me if balance is NOT up to date ... i have seen many complaints from this company for same reasons on google and SOMETHING NEEDS TO BE DONE. i am current ... i should receive these letters if i am over 2 months late... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 8, 2016 - Just started working with Shellpoint Mortgage Servicing after being with - for years. - sold the mortgage. I am behind, I 've had many doctor/hospital bills and have been unemployed in the last 18 months. I am now employed but at a much lower salary. catching up is going to be hard but I can, I can also do a forbearance which just adds the 3 late payments to the end of the mortgage. this company sent me a hardship form saying I qualified, and then I get - threatening notices with an intent to accelerate. I have no intention of letting my home go to foreclosure and find this just ridic... |
Shellpoint Partners, LLC Mortgage settlement process and costs November 7, 2016 - We signed an agreement to assume and modify our mortgage through -. Two days prior to finalization with them they sold it to Shellpoint Mortgage. They were supposed to adhere to everything agreed to by - and us. Removing my ex-husband from the loan and placing me there since we had a Quit Claim deed, the amount of repayment and monthly payments were also supposed to stay the same. However, they replaced my name with my ex 's and raised the original agreement amount from $2500.00 to $2200.00 in - then $2500.00 in - and raised it again in - to $2600.00. This is getting a l... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 3, 2016 - " NOTICE OF ERROR '' In - - was transferred a mortgage the transfer notice listed errors such as the amount of money owed improper escrow accounts and a wrong monthly payment this loan was modified by a chapter - bankruptcy in - with a reaffirmation agreement showing a $55000.00 reaffirmed balance at a rate of 5.25 %. The statements listed a principle amount of $72000.00 with a payment of $500.00 which is a violation of the bankruptcy agreement and Regulation - as defined in 12 CFR 1024.38 ( a ). I notified - by a QWR of the errors listed on the account - with no respon... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account October 31, 2016 - Shellpointmtg.com continues to refuse to apply " principal only '' payments to principal. Every month Shellpoint manages to incorrectly process my payments to acquire more money than they are legally entitled to, e.g. charging two months of interest for one month. Shellpoint told me over the phone I can not pay principal only payments via the phone or internet, so I always send them via US mail labeled as " Additional principal '' payments. I abide by this strange mailing restriction. However, Shellpoint has consistently wrongly applied these payments into extra interest by including them as s... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account October 31, 2016 - My home mortgage company keeps adding late charges to my account when my payments are made on time and I believe they are trying to put me in foreclosure. I have contacted them twice about the problem. I have also tried to submit proof that the funds for my mortgage were drafted out of my bank account before they were late by sending - emails, one for - 2016 and one for - 2016, with attachments of my bank statement to prove it. They have said that they will not contact me once I have submitted proof of my timely payments because that could cause potential privacy issues and that I hav... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account October 30, 2016 - Shellpoint Mortgage assumed my mortgage from my original mortgage lender earlier this year. Since being sold to this lender, I have had nothing but difficulty with having any extra monies paid allocated to principal. This was no problem whatsoever with my former lender. Any extra money paid to Shellpoint gets placed into an " unapplied payment '' status and these funds do not get applied to principal until the amount equals a FULL mortgage payment. In attempt to get around this, I have resorted to mailing individual paper checks ... .one for a usual monthly payment and another FULL payment to ... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account October 25, 2016 - This complaint is 2 fold. 1 ) I have been getting getting notices from Shellpoint Mortgage Servicing stating that I am 3 months behind on paying my mortgage. The payment has been automatically deducted from my checking account every month at the same time. This has negatively affected my credit. 2 ) I have provided insurance coverage for my properties on several occasions, my - agent has also sent them the cover sheet. Shellpoint continues to state that they do not have evidence of insurance and is charging me $620.00 for each of my - properties. My insurance from Farmer 's is $820... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure October 13, 2016 - I have sent the information for an escrow analysis to be done on my mortgage account since - -. 2016 and have yet to receive a reply. But every two months my escrow continues to go up. I asked to speak to a supervisor and still have yet to receive a return phone call or any answer. I have gotten approved for a homestead exemption for $20000.00 less than last year from - County Tax Appraiser office and my home owner 's insurance has not increased.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account October 11, 2016 - Shellpoint Mortgage Servicing - - - -, OH - Phone : - I wrote Shellpoint by USPS on -/-/- about a lower APR on the - - - property and they called me, but did not offer a lower rate. I wrote them again on -/-/- about correcting the maturity date on the same property and received no phone or written reply : There has been an error in the maturity date of 30 years from - of my two first mortgages. I live at - - and my son lives at - -. Please send me the following information for each of the two loans ( - - - -, OH - accou... |
Shellpoint Partners, LLC Mortgage settlement process and costs October 9, 2016 - for the past - years we have been going arund and aroun with shellpoint mortg we applied for a loan mod denied becouse i do n't make enough money for a loan mod so finally we got a agrement pay 6 payments on time and you will get it we did it flaulessly 5 months later still nothing mailed then the letter comes saying all the items are out of date so we update it and go again now we got a call from loss letigation that the docs r on there way approved after weeks and weeks and 40 or 50 calls we get papers to sighn and return we r happy until they say the notary republic did it wrong which wa... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account October 6, 2016 - In - - - - who I thought I had mortgage with was sold to - - - - and the mortgaging service company Shellpoint took over the servicing of loan. I have been with them a year, and early on they over charged us, then did not pay taxes for - and now again they are two months late with paying my taxes for -. Clearly my credit will be affected if taxes are not paid. I asked if I could switch mortgage servicing companies and was told that I could n't or I had to refinance, which is not an option for me right now. Please advise Is this true?... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account October 3, 2016 - I sold my house and closed on the property on -/-/2016. During closing the title company paid the second installment of my property taxes in the amount of $2300.00. I looked online the same day and noticed Shellpoint Mortgage also payed my tax payment the same day. I called and asked to Shellpoint to hold payment that afternoon due to the fact I just closed on the property. I was told that since they had n't received the payoff there was nothing they could due despite being almost 3 weeks early on the payment. A few days later my lawyer was able to contact - County Treasurers office aft... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account September 30, 2016 - my mortgage was sold, - sold to -. It is being serviced byShellpont Mortgage -. I applied for and was granted a modification in -. by - - The first payment was due -. The agreement states if the next - payments were made on time the modification would be permanent. all payments ( - ) were made on time, I have been making my payments to the new service co, shellpoint on time. They advise me they have no paper work from -, and are waiting. for it They also have no paperwork from - on my - application. which was compleeted in - My home is still in the forecl... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure September 27, 2016 - Dear Shellpoint Mortgage Company, C/O - - I have received the loan modification agreement from Shellpoint and it does not reflect the terms you laid out in the - -, - letter you sent me stating : " Note that the total new principal balance under the modification is projected to be $160000.00, and $49000.00 of that balance would be deferred. The deferred balance is non-interest bearing, and you would not make payments on the deferred balance : however, the deferred balance will become due and payable in full once the loan matures. '' The offer I received is for paying on the ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure September 22, 2016 - My mortgage was transferred from - - - to Shellpoint Mortgage in - -. Before it was transferred I was working with - on a loan modification. I had to reapply for a modification when it was transferred to Shellpoint. I submitted a complete application including my social security benefits I receive for my - children. They kept insisting that I have my - minor children sign a contribution letter saying they contribute the social security to the household income. Finally after months of battling with them they finally agreed that minor children can not sign a document like... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account September 20, 2016 - My original complaint : Shellpoint Mortgage is inaccurately reporting on my credit report, attached. This loan was originated by - - - in -/-/-. I filed for Bankruptcy and the loan was discharged -/-/-. - - - Sold the loan and Shellpoint Mortgage began servicing the loan on -/-/-. I am not legally liable for the debt due to discharge -/-/-. I am aware the lien survived, is attached to the property and if payments are not made, the private entity who owns the loan can start the Foreclosure process to recoup the lien amount. Shellpoint Mortgage can not legal... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account September 16, 2016 - Approximately 4 months after purchase a new home and receiving a first mortgage loan, I attempted to " recast '' my monthly mortgage payment by making a large payment of principle ( $60000.00 ) and a recast fee ( $300.00 ) in accordance with my loan documents. The recast request along with my payments were made on -/-/16. The recast has not been processed to date despite my numerous inquiries. Now the mortgage has been assigned to another servicer on short notice ( approximately 15 days ), again without any acknowledgment of the recast being completed. In calling the current ( and so... |
Shellpoint Partners, LLC Mortgage credit decision / underwriting September 16, 2016 - Shellpoint has denied my request to modify my mortgage claiming non receipt of requested documents, and also responded to a previous complaint to cfpb that I did not supply docs. Not true, all faxed and mailed multiple times. I refaxed and mailed - pages yesterday again!. Included were multiple letters from them acknowledging receip of requested docs... |