Shellpoint Partners, LLC Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

Shellpoint Partners, LLC Mortgage department,

Conventional fixed mortgage Settlement process and costs Connecticut

We signed an agreement to assume and modify our mortgage through -. Two days prior to finalization with them they sold it to Shellpoint Mortgage. They were supposed to adhere to everything agreed to by - and us. Removing my ex-husband from the loan and placing me there since we had a Quit Claim deed, the amount of repayment and monthly payments were also supposed to stay the same. However, they replaced my name with my ex 's and raised the original agreement amount from $2500.00 to $2200.00 in - then $2500.00 in - and raised it again in - to $2600.00. This is getting a little ridiculous. They keep taking on fees and interest that should n't be there stating we are a month behind when I have never missed a payment. Please help

Shellpoint Partners, LLC customer in Connecticut
Nov 07, 2016

* Source: CFPB Complaint Database

Shellpoint Partners, LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Shellpoint Partners, LLCComplaint HistoryComplaints4/201211/20122/20146/201412/20144/20158/201511/201512/20155/20166/20168/201610/201611/201612/20161/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Shellpoint Partners, LLCSettlement process and costs94.4%5.6%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs0.4%6.3%5.3%1.1%2.8%6.4%76.1%1.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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