Shellpoint Partners, LLC Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Shellpoint Partners, LLC Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Ohio

" NOTICE OF ERROR '' In - - was transferred a mortgage the transfer notice listed errors such as the amount of money owed improper escrow accounts and a wrong monthly payment this loan was modified by a chapter - bankruptcy in - with a reaffirmation agreement showing a $55000.00 reaffirmed balance at a rate of 5.25 %. The statements listed a principle amount of $72000.00 with a payment of $500.00 which is a violation of the bankruptcy agreement and Regulation - as defined in 12 CFR 1024.38 ( a ). I notified - by a QWR of the errors listed on the account - with no respones also a violation of - CFR -. - continued sending me incorrect monthly statements show not only the wrong amount of principle and interest escrows and now listing a deferred balance of $17000.00 which was the exact amount of the reduction of the reaffirmation agreement this was a clear violation of the U.S. bankruptcy law and as defined in CFR 1024.35 ; 1024.41 ; 1024.33. I repeatedly contacted - and finally one year later per - records the company adjusts the loan amount to match the reaffirmation agreement signed in - and


clearly a violation of CFR 1024.38 ( a ) ( b ) ( 4 ). This went on for many months of not receiving any clear monthly billing statements on what I owed I threatened to contact the CFPB and about the loan and in - - retained a law firm called - to foreclose on my property at -, Ohio -. My loan number attached to this property was - and was being serviced by - mortgage service during the foreclosure turned over to - a - company. Per the court records this complaint was filed on -/-/- and then listed a Plaintiff of - -/-/- all monthly statements from - listed only the deferred P & I of $17000.00 " bank bankruptcy money '' and pay as to the plan. On -/-/- I received a notice of assignment, sale or transfer of ownership of mortgage ( 15 U.S.C. 1641 ( g ) ) stating that my loan had been sold to - aka -. The sale date was -/-/- and the letter listed a new service providers contact information.Then I received a letter for shellpoint mortgage indicating that as of -/-/- Shellpoint had taken over my account. I informed Shell point by a CFPB report and a QWR the status of my loan was in a foreclosure and was told that by shell points records it was on hold this was a phone conversation. I included a letter in the CFPB complaint in -/-/- of the same. On -/-/- I received a response letter from Shell point that confirmed the mismanagement of the previous loan service. But Shell point has ignored the foreclosure still taking place on the property by - attorney still only representing the old owner of the mortgage by record in the courts. Now when I contact Shell point they transfer me to that attorney and I want to know why? I am not listed in any suit against - or Shell point. It is plan to see that the attorney representing the old investor and now shell point are both dirty in the concealment of the transfer of ownership of the mortgage from the courts eyes and now both have been notified of there illegal actions by this letter of error and the QWR listing the facts in -/-/-. By the mortgage being sold to - the foreclose should be dismissed and Shell point should follow the correct Loss mitigation procedures set in place by 12 CFR 1024.41 as this is a new loan to them and the investor as of the date of transfer.

Shellpoint Partners, LLC customer in Ohio
Nov 03, 2016

* Source: CFPB Complaint Database

Shellpoint Partners, LLC response to complaint:
Closed with explanation

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