Review and analysis of 12 consumer complaints against Wells Fargo & Company
Out of the 12 consumer complaints against Wells Fargo & Company Prepaid Card, 8% were disputed by the consumer (i.e. the consumer was not happy with how Wells Fargo & Company responded to their complaint) and 67% were processed in a timely manner. 8% of consumer complaints against Wells Fargo & Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Managing, opening, or closing account | 4 |
| Fraud or scam | 4 |
| Unauthorized transactions/trans. issues | 2 |
| Overdraft, savings or rewards features | 2 |
WELLS FARGO & COMPANY false statements or representation attempted to collect wrong amount December 9, 2019 - Company still says debt is valid as well as accurate information on my report with proof. However the debt owed isn't correct so I'm asking for complete deletion from all reports... |
WELLS FARGO & COMPANY getting a loan fraudulent loan January 3, 2019 - In - of - I applied for a private student loan through Wells Fargo. Within a month I received notice from Wells Fargo that - - - - - refused to certify the loan because the term dates I listed on the application were invalid. After considering the terms I decided I did not want the loan and called Wells Fargo to ask what I needed to do to cancel it. The representative told me that I did not need to do anything because the school refused to certify the loan and unless I updated my paperwork it would not be approved. I did not update the paperwork and believed the loan appli... |
WELLS FARGO & COMPANY communication tactics frequent or repeated calls October 16, 2018 - On -/-/2018 at - - time my maternal cousin received a phone call from - - - claiming that I owe so much money on a checking account from Wells Fargo and if this matter isnt resolved they are going to take legal action. I called the number they left. It rang once then music started and then a man picked up. In the conversation I had he accused me of theft of stealing goods or services. I asked him for the name of the company he represents then I looked it up using - and every thing that came up under that company was linked to extortion scam. When I brought this up to him, h... |
WELLS FARGO & COMPANY false statements or representation impersonated attorney, law enforcement, or government official May 25, 2018 - This company has on several occasions called me, my family members, and my husband 's ex-wife stating that I have a pending law suit against me. The company gets very aggressive and threatening before hanging up. Today -/-/- I decided to go along with the call to find out exactly what they were trying to get from me. I have 2 voicemails from a gentleman stating that there was a lawsuit against me and that my failure to respond would result in my admission and I would be held accountable by the courts. I called back and was transferred to a girl that said it was in regards to a Wells Fargo... |
WELLS FARGO & COMPANY account opening, closing, or management April 21, 2017 - Wells Fargo op ened a fake account that I did not authorize and then one mon th later charged a fee for not having funds in it.... |
WELLS FARGO & COMPANY managing the loan or lease April 21, 2017 - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due - , - , - , - , - I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
WELLS FARGO & COMPANY account opening, closing, or management April 21, 2017 - An unauthori zed Personal Line of Credit was opened by Wells Fargo. The y were contacted, admitted fault over phone, closed account, and opened another unauthorized line of credit. It is char ging 8 percen t interest and deducts $65.00 out of my account automatically without authorization. They have been contacted over the phone and in writing but will not resolve the problem.... |
WELLS FARGO & COMPANY fraud or scam April 21, 2017 - I had a secured card with Wells Fargo for $2000.00 which I deposited. Then they paid out a $2500.00 fee to disputed account and after many attempts to refund my scammed money the bank refused to issue credit but instead charged me the money and used my secured money. It 's now being reported to the credit companies as a negative account for - $2500.00. This is fraud and they need to be investigated.... |
WELLS FARGO & COMPANY deposits and withdrawals April 21, 2017 - Wells Fargo Bank employees or employers took $96000.00 from my bank account on the same day I made a withdrawal at the bank. I have proof of this fraudulent activity. This had to be an inside job stealing from customers. The signature of the withdrawal slip does not match my handwriting. I noticed the deduction of $96000.00 from my account when I checked my balance. I contacted the bank. Filed a report with the bank about the missing money. But as of today, I have not recieved my money. An unauthorized transaction was made on my account and the bank did nothing about it.... |
WELLS FARGO & COMPANY account opening, closing, or management April 21, 2017 - Someone stole money from accounts at both - - - an d Wells Fargo Wac hovia Bank. I want to know how to qualify to get money back, There have been - Civil Suits about both banks. There are several mistakes about the banks statements - about wells fargo is they charge me several nsf fees after they stole the money if you look at the statement they stole the - then charge me - of bank charges .then they stole from - - - on -/-/2011 and when i went to bank and got money on -/-/2011 that is not on there the the have the balance incor... |
WELLS FARGO & COMPANY taking out the loan or lease April 21, 2017 - My wife a nd I purchased a new vehicle. We went through Wells Fargo for our loan. Less then a month later, we refinanced with our credit union. Wells Fargo signed off on title and sent a letter releasing the lean. After a month went by, we received a bill from Wells Fargo that we owed them money. I contacted Wells Fargo and tried to resolve the issue. I informed them that we received letter of release and that Wells Fargo was not on title anymore. They said that we still owed them money and it needs to be payed. I stated that my credit union payed off vehicle and they where new lean holders. I... |
WELLS FARGO & COMPANY account opening, closing, or management April 21, 2017 - This is a complaint agains t Wells Fargo Mo rtgage. We applied for a mortgage modification in - or - , 2016 t o reduce our payments. The file was complete sometime in - and the modification was approved according to a phone call in - , 2016. I repeatedly inquired by email where the documents were for us to sign, which would have included the exact payment amount, etc. They did not arrive as anticipated. Subsequently they disallowed the modification because I " had not agreed to it. '' They had mailed all of the paperwork to the wrong address, which the post office forwarde... |
Wells Fargo & Company making/receiving payments, sending money April 13, 2017 - On -/-/2017 I requested Wells Fargo Bank to pay my Water/Sewer Bill to " - '' using their 'Bill Pay Service ' from my checking account. The - payments sent on -/-/2017 [ $30.00 and $170.00 ] went to the wrong - address. The payments were not credited my account with/by -. - required me to send payment again and I did. I filled a complaint with Wells Fargo and they refused to cancel the payment. They replied " our research has confirmed that this payment with no error on our part. '' I believe they had a duty to determine the depositor of these - checks was the Payee S... |
Wells Fargo & Company using a debit or atm card April 13, 2017 - Yesterday on -/-/2017 It was brought to my attention by Wells Fargo cus rep that some been using old account of mines ( debit cards ) that 's was stolen I file disbursement immediately Wells Fargo - on - try to force me to give false information and discrimates causei had to right my pin down to help me remember due to a - - refuse to file my claim cause I refuse to all her to force me against my will to give false information unless it this lady - committing these false act herself using my identity base on her behavior attempting to force me to give false information against... |
Wells Fargo & Company deposits and withdrawals April 12, 2017 - I disputed an item due to cancelling and never receiving merchandise, Wells fargo took the word of the merchant that I did n't cancel so they reversed the credit. I felt this was unfair having being charged - for something that I never received and was told would be cancelled and no further shipments. Wells Fargo wont reopen its investigation and says I did n't cancel, why would I lie? this is a large bank just bullying the little guy... |
Wells Fargo & Company loan modification,collection,foreclosure April 12, 2017 - Ref : CFPB Case - I have alleged fraud in Wells Fargo 's treatment of my mortgage problems in the above captioned case. Wells Fargo appears to be trying to extend their reply to after the sale date of my home. This would result in a sheriff 's sale of my home and the rendering of my appeal alleging fraud moot.... |
Wells Fargo & Company account opening, closing, or management April 12, 2017 - I have several issues with my account, accounts with Wells Fargo. So I do n't know where to start. First was -/-/--/-/-. Was online got email about online bill paying, thought this seems good idea. Signed up few minutes later got email from " lender '' offering me a loan. Should start from beginning. Month ago landlord wants sell home we live in. We decided try getting mortgage thru our bank, Wells Fargo. Well we was denied, no worries I thought. I had few issues with credit scores needed attention. So I tried getting personal loan, well I was denied. Now im wondering what really go... |
Wells Fargo & Company incorrect information on credit report information is not mine April 12, 2017 - I received an alert on my credit report with the - credit bureau - - and - and notice incorrectly information on my correct report. I have contact the original creditor and they do not have my information into their system so this collection needs to be deleted off my credit report ASAP.... |
Wells Fargo & Company loan modification,collection,foreclosure April 11, 2017 - The house is supposedly has a Sale Date. I 'm using agency to help me. But I do n't understand neither the Agencies or the Bank with Mortgage. I 've turned in all the paper requested. But I 'm very confused not getting any help or answers. And at this point I 'm desperate do n't know what else to do!... |
Wells Fargo & Company managing the loan or lease April 11, 2017 - In response to Wells Fargo Dealer Services, the company is still charging me for warranty amount attached to my monthly payment each month since the warranty was refunded at $1800.00. or so. This is the illegal part of the matter. There is still money due.... |
Wells Fargo & Company taking out the loan or lease April 11, 2017 - My auto lease is through Wells Fargo Dealership Services. Wells Fargo has a different department for auto insurance and they have added auto insurance when I did n't have insurance. Shortly after I sent a copy of my full insurance to justify that I do indeed have insurance. The company has decided to add an extra $40.00 throughout the remainder of my contract. This addition took my car notes from $250.00 to $280.00. I have asked if I can get a statement regarding this. They then stated that this added amount will not appear on my statement and/or if they send anything it will not appear ... |
Wells Fargo & Company problems caused by my funds being low April 10, 2017 - I have bee writing the consumer complaint department about a bank issue with - - - and Wells Fargo Wachovia . when i got my - settlement in -/-/2011 I put - and - at - - - and - at Wells Fargo. there was - dollars stolen from - - - and - stolen from Wells Fargo. I tried to take Wells Fargo to magistrate court in -, SC and - - - I filled out complaints at BBB, Consumer Affairs, FTC and CFPB. In light of what has happen in the past months or so there has been a CLASS Action law suit filed on both banks both for consumer FRAUD, - -... |
Wells Fargo & Company application, originator, mortgage broker April 10, 2017 - The mortgage originator that worked for Wells Fargo was a - and had personal financial issues. He knew my person issues - separating from a 30+ year relationship and all my financial history. He played me for which I am truly embarrassed. However, he would never have been able to do that unless he knew all of my personal information. He coerced me into a personal loan for $30000.00. Wells Fargo has no interest in filing a complaint against his - # for me nor do they have an interest in offering up a solution. This transaction was done while working on - mortgages for me and while wo... |
Wells Fargo & Company deposits and withdrawals April 10, 2017 - I made maybe - Credit Card transactions Total and Wells Fargo Cancel My Credit Card and send me a New One two my Moms Minnesota Address the Problem is I 'm a refugee living in - and have no way two receive the credit card. This is the 3rd Time in the Last year Wells Fargo Sent me a new Credit Card. Theres - Refugees in the World and the Banks want two Just send them new Credit Cards when they do n't live in the Same Country Subject : Your card has shipped From : Debit and Prepaid Cards -/-/2017 - Contact Us Your new card is on the way We have shipped your new Wells Fargo De... |
Wells Fargo & Company billing disputes April 10, 2017 - I noticed an unrecognized and unauthorized transaction on my credit card. Since I am a busy person, I have not noticed this suspicious transaction up until my accountant asked me about it when he reviewed my statements before the tax season. I feel really bad since I contacted the bank twice and both times they rejected my claim without providing me any proof that it was me that actually made those transaction. I would like to get all the details on why the bank decided to reject my claim. It does not make any sense that i will lose over $5000.00 without getting any answers.... |
Wells Fargo & Company loan servicing, payments, escrow account April 9, 2017 - I submitted a complaint regarding our HELOC loan with Wells Fargo on -/-/2017 ( Complaint number - ) and the issue is still outstanding. We received a letter from Wells Fargo on -/-/2017 stating that their goal was to respond by -, but that it would take them until -/-/2017 to " complete their work ''. Today is -/-/2017 and we have not heard from Wells Fargo again regarding this issue. I want to make the CFPB aware that Wells Fargo is not keeping up with their finalization of this issue. I 'm attaching the letter that we received from Wells Fargo stating that they would complete ... |
Wells Fargo & Company billing disputes April 8, 2017 - I bought an A/C in - through - and I got a credit store financed with Wells Fargo under a Promotion for 18 months with a 0 % Apr, ended in -/-/-. For that reason I was making enough additional payments to my account to pay the debt in time before -/-/- .... Also, when a customer wants to make payments " on time '' take extra precaution so I did and set up the automatic payments to " pay on time '' meaning not missing any " due date ''. However, I made extra payments to reach the amount before the promotional interest has ended. But Wells Fargo was not taking the extra money I w... |
Wells Fargo & Company deposits and withdrawals April 7, 2017 - On -/-/2016, a check for $200.00 was withdrawn from my Wells Fargo checking account. I believe that check was not written or my husband and demand to be reimbursed for $200.00 unless Wells can prove one of us wrote it. The number on the check is # -, which was far out of sequence. Another check that cleared the same day was # -. I called Wells Fargo customer service on Saturday, -/-/-, to ask to get a copy of this check, because when I click on the image of the check online, it says the check was not available. The other check that cleared the same day was available online. I ... |
Wells Fargo & Company unsolicited issuance of credit card April 7, 2017 - I opened an account in -/-/2016 with Wells Fargo and had been making regular payments on the account. Without notification, the balance on the account was transferred to a new account in -/-/2016 that I did not request to be opened. I have asked Wells Fargo for an explanation as to why was this account opened in my name and the balance transferred. I received a message that the inquiry was being sent to their Executive Offices, but I have not received a response. From my understanding, Wells Fargo was fined million for such fraudulent business practices, and there was a full-page ad ... |
Wells Fargo & Company deposits and withdrawals April 7, 2017 - 1. We have opened and have been using checking and savings accounts with Wells Fargo Bank. 2. Recently, we have started noticing evidence that all of our accounts with Wells Fargo have been controlled by the National Security Agency from the time we opened our accounts until now ( as of -/-/- ). 3. National Security Agency decides what transactions will be approved at what time in our accounts with Wells Fargo. 4. We have also uncovered evidence that National Security Agency has been - our family as you read this. This led us to the discovery with respect to Wells Fargo Bank. 5... |
Wells Fargo & Company fraud or scam April 7, 2017 - I transferred $650.00 using Wells Fargo Sure Pay to what turned out to be a fraudulent Wells Fargo account on -/-/2016. I reported it immediately to the Wells Fargo Fraud department. I also reported the incident in person at my local Wells Fargo Branch. I provided the results of my own research to Wells Fargo. As far as I can tell, there has been no investigation into the fraud. Wells Fargo seems to have dropped the case. In order to open a Wells Fargo account, the account holder must provide a Driver 's License or Social Security Number. The account was originated in the state of Colorado... |
Wells Fargo & Company using a debit or atm card April 7, 2017 - On -/-/2016 I was charged $280.00 by -. On -/-/2016, I was also charged an additional $340.00 by -. Upon check out, The hotel gave me a receipt that shows these two amount would be refunded to my debit card ending in -. But I never received that refund. Wells Fargo sent me a letter saying they messed up their investigation and that the credit of $630.00 was permanent. But then 2 weeks later took back the money and refuse to give it back. I called the hotel and the hotel manager said they refunded me that money the same day I checked out and that the bank had made some kind o... |
Wells Fargo & Company problems caused by my funds being low April 7, 2017 - I have asked my bank repeatedly to remove the overdraft protection from my account. They refuse to cooperate. Each time that the overdraft protection is used, it results in a $35.00 fee. These fees result in insufficient funds for purchased which result in more overdraft fees. The cycle keeps repeating itself. I asked them to reimburse me for the fees as I do not want the overdraft protection. They refused to reimburse me because they reimbursed me for fees in the past. Any fees that have been reimbursed to me were done so as a result of their mistakes. I live paycheck to paycheck. I am payi... |
Wells Fargo & Company dealing with my lender or servicer having problems with customer service April 7, 2017 - The daughter ( - ) of my former spouse took out an $8000.00 student loan and was able to have me listed as a co-signer without my prior approval. Despite filing a report with the - police department and being labeled as identity theft by them, Wells Fargo is refusing to release me as a co-signer on the loan. While my former spouse and I lived together while married, I did not grant her daughter the right to use me as a co-signer at any time. The bank has struggled to provide me with relevant information, and refuses to speak with me to understand the facts involved with this situation... |
Wells Fargo & Company billing disputes April 6, 2017 - We booked a hotel room at - thru - and when we got to the hotel long story short the rooms electrical outlets did not work and the room was dirty housekeeping never came to our room until the day we checked out. There were personal item left in the room from the previous guest so its obvious that the room was no cleaned correctly. While at the - we complained and were told that they could not refund our stay because we booked thru - and were told to contact them for a refund. I tried contacting - and got no response until I filed a complaint with BBB and was quickly contacted an... |
Wells Fargo & Company dealing with my lender or servicer keep getting calls about my loan April 6, 2017 - I have - lenders stating that I owed them a $4000.00 loan from -/-/2006. I have a private loan but it not them. I am attaching documentation from University - and neither of them is the Lender. They are destroying my credit.... |
Wells Fargo & Company deposits and withdrawals April 6, 2017 - On -, I went to my bank ( Wells Fargo ) to withdraw money. I completed a withdraw form and then I was told by my cashier named - I could not get the money because that amount was on hold, she then called the manager and the manager said come back next week because the check that I had deposited earlier was on hold. I went back to the bank on - to withdraw the amount that should already be available and so I withdrew the $5000.00. At this time I found out that there was another $5000.00 that was withdrawn previously. So I questioned how and what and was told that it was withdrawn o... |
April 6, 2017 - -/-/2017 Called Wells Fargo credit card company spoke to -, I asked about the interest I was being charged on my account he told me the % amount. I asked for the dollar amount, he did not answer. I told him I want to close my account, he stated well I guess you do not want your - rewards points, I said yes I do, how can I apply that to my account pay off. He stated " to late I already closed your account ''. I asked to speak to supervisor, I started cursing and - said your account is closed and hung up. I called back, I spoke to - ; customer care services, I asked him about my re... |
Wells Fargo & Company billing disputes April 6, 2017 - I transferred a balance that is supposed to be interest free for 15 months, I believe. I also make purchases with the same card I have the transfer balance on. Although I pay my purchase total in full each cycle, I am still being charged interest, when the only balance that is left is my transfer balance. When I called to ask how this can be, it was explained to me that basically my purchases made after I transferred my balance over falls behind the transfer balance amount, so in essence I will never pay off my " purchases '' until I pay off the transfer balance ( which is a substantial amount... |
Wells Fargo & Company problems caused by my funds being low April 6, 2017 - I have filed this complaint before and received a robots response of " The banks right to approve or deny a transaction even if there are no funds in the account. '' Paraphrased of course. Or the common term " Banks Discretion. '' Well last time I filed here I got a call from them and the rep upset me more. I let it go and went to the BBB. I got a letters response basically telling me that its in the " Fine Print '' or account disclosures. Which I responded with the single question of " WHAT CHANGED ON THE ACCOUNT BETWEEN LAST YEAR AND THIS YEAR AS TO WHY ITS THE " BANKS DISCRETION '' TO APPRO... |
Wells Fargo & Company account opening, closing, or management April 6, 2017 - In - I cosigned a loan from Wells Fargo for my wife 's college tuition. I was - - military and was given the 5.9 % rate guaranteed under the Soldiers and Sailors relief act. While on - to -, Wells Fargo put the interest rate at nearly 10 % without notifying my wife or I. The loan was on automatic payment and I only noticed the change while attempting to pay off the loan in -. Wells Fargo has received full payment of the loan and I believe, wrongfully collected interest on the loan.... |
Wells Fargo & Company account opening, closing, or management April 6, 2017 - I authorized a Wells Fargo - account to be opened in my name with my previous employer. When I terminated my employment I had meant to keep the account open until the FINAL employer match was deposited. I started receiving letters stating a 'forced IRA ' was opened in my behalf. Whom authorized this? I was n't given a time limit on rolling the money into an IRA. Assuming the money was still in my original - I called Wells Fargo to get a check remitted to my current bank where I 'd opened up an IRA account for the retirement money. I was told that the - was still open, but the money wa... |
Wells Fargo & Company false statements or representation attempted to collect wrong amount April 6, 2017 - This company is reaging on old debt and making false and illegal statements on my credit report. 1. Inserted false age as last day of usage on credit report 2. Reporting late payments on current credit report for an account last used any activity in - 3. Has reported late payments for entire year of - on an account that last payment was in - 4. Reported false payments made on account 5. This company never provided legal proof off usage off the account for the the years of - or - ( but is reporting usage ) 6. They state that they will report until - -, and account was due... |
Wells Fargo & Company loan servicing, payments, escrow account April 6, 2017 - I have had a mortgage with Wells Fargo since -. Paid timely with no problems. I own stock in - which I tried to sell and have been continuously trying to sell for the past two years without success. The agent for - is Wells Fargo -. After a daughter requested the forms from WFSS to sell the stock since it was purchased under the UGMA and she was turned down saying her mother was the only one who could request the forms and sell the stock. I requested the forms, received them via email, filled them out including a Medallion Certificate properly filled in by a bank. I sent the forms ... |
Wells Fargo & Company loan servicing, payments, escrow account April 6, 2017 - My Chapter - bankruptcy was discharged and my mortgage account was closed. However, I did not pay late and I have been paying it on time. Wells Fargo has not update my account even though they sent me a notification on -/-/2016 that a change will be made. I am just asking to report my payments. Thanks... |
Wells Fargo & Company problems caused by my funds being low April 5, 2017 - On - -, I made purchases in - with funds from my account. These transactions were reflected on my account immediately. The next day my car payment was taken out, I was overdrafted, and the transactions were reposted to my account the next day as new charges. Instead of - overdraft fee, I received - overdraft fees on purchases as little as $5.00. Wells Fargo reversed the order of charges to charge as many overdraft fees as possible. I spoke with a representative to no avail.... |
Wells Fargo & Company loan servicing, payments, escrow account April 5, 2017 - My mortgage is through Wells Fargo. I have been an excellent customer for approximately 11 years. I am going through a divorce and contacted WF to advise them I was now a single income household. To try to keep from getting behind on my mortgage I made a partial payment in -/-/2017 of $800.00. To date the funds have not been applied. I have contacted WF several times asking for the money to be applied or returned to me. I was advised that the money would not be returned to me but would be applied at a later date. It has been 3 months and the funds have still not been applied as a payment. ... |
Wells Fargo & Company account opening, closing, or management April 5, 2017 - I am writing to complain about Wells Fargo checking account services and have decided to close my checking account ( no joking ), because Wells Fargo is the worst bank I have ever seen in providing checking account services. On -/-/2017, I received a call from a so-called Wells Fargo banker via a mobile number -, -, OR. He said that he wanted to verify some personal information with me. Being in public and without me further questioning his real identity, I declined his request and wanted to schedule another time for talking on phone. However, he said that he could not even call me e... |
Wells Fargo & Company identity theft / fraud / embezzlement April 4, 2017 - My Wells Fargo banker suggested me to apply for a secured credit card and told me there would be no annual fee for the card. I thought it would be a good idea to start building credits considering I am about to - college. Until a week later after I got approved. I was charged $25.00 annual fee on my account. I called my banker and asked about the fee. He claimed that he thought there would not be any annual fee, and since I already got approved, there is nothing he could do about it. I am now not only obligated to pay the fee but also stuck with a credit card which I would not have wanted... |
Wells Fargo & Company account opening, closing, or management April 4, 2017 - Wells Fargo switched around their monthly statements to exclude activity I do every month ( - debit transactions ) on the same day and then charged me a service fee. They are refusing to refund me the $10.00. I suspect this is widespread. They purposefully make statements on odd dates that do not coincide with calendar months and change the statement time periods to trick consumers.... |