Wells Fargo & Company Bank Account Or Service Complaint

Checking account Deposits and withdrawals

Wells Fargo & Company Bank account or service department,

Checking account Deposits and withdrawals California

On -/-/2016, a check for $200.00 was withdrawn from my Wells Fargo checking account. I believe that check was not written or my husband and demand to be reimbursed for $200.00 unless Wells can prove one of us wrote it. The number on the check is # -, which was far out of sequence. Another check that cleared the same day was # -. I called Wells Fargo customer service on Saturday, -/-/-, to ask to get a copy of this check, because when I click on the image of the check online, it says the check was not available. The other check that cleared the same day was available online. I spent more than an hour on the phone with four different customer service reps. The first one passed me to the second one, without informing the second one of the nature of my call. The third one said I would need to pay $25.00 per hour for Wells to research this, which is absurd because it is Wells Fargo 's fault the check is not available online. The fourth " executive '' rep said I should go to the branch and they could get a copy. Doubtful, I asked that person to call the branch to make sure they could do it before I wasted any more time. She called and the he branch said no they could not get it, so I am glad I saved myself the trip. The fourth agent said she could not help me because it was a Saturday, but promised to have someone call me on Monday, -/-/-. No one called me on Monday, or any other day this week. So now I am at wits end. I do n't know what else to do. Maybe the CFPB can help.

Wells Fargo & Company customer in California
Apr 07, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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