Checking account Making/receiving payments, sending money
Wells Fargo & Company Bank account or service department,
Checking account Making/receiving payments, sending money South Carolina
On -/-/2017 I requested Wells Fargo Bank to pay my Water/Sewer Bill to " - '' using their 'Bill Pay Service ' from my checking account. The - payments sent on -/-/2017 [ $30.00 and $170.00 ] went to the wrong - address. The payments were not credited my account with/by -. - required me to send payment again and I did. I filled a complaint with Wells Fargo and they refused to cancel the payment. They replied " our research has confirmed that this payment with no error on our part. '' I believe they had a duty to determine the depositor of these - checks was the Payee Specified [ - ]. They claim they have no way to retrieve the monies intended for - [ specified payee ].
Wells Fargo & Company customer in South Carolina
Apr 13, 2017
* Source: CFPB Complaint Database
Wells Fargo & Company response to complaint:
Closed with explanation
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