WELLS FARGO & COMPANY Consumer Loan Complaint

Vehicle loan Taking out the loan or lease

WELLS FARGO & COMPANY Consumer Loan department,

Vehicle loan Taking out the loan or lease Michigan

My wife a nd I purchased a new vehicle. We went through Wells Fargo for our loan. Less then a month later, we refinanced with our credit union. Wells Fargo signed off on title and sent a letter releasing the lean. After a month went by, we received a bill from Wells Fargo that we owed them money. I contacted Wells Fargo and tried to resolve the issue. I informed them that we received letter of release and that Wells Fargo was not on title anymore. They said that we still owed them money and it needs to be payed. I stated that my credit union payed off vehicle and they where new lean holders. I informed them I was not paying. I asked for a manager and she was completely RUDE! They reported to all credit bureaus that i was late on payments a nd this dropped my credit over - points. They also sent us to a internal collections. I 'm still trying to resolve issue at this time. I have submitted disputes with credit bureaus. this is a very long and stressful process! I am absolutely apald hoe they can destroy my credit so easily and not care that we have evidence to back our self up.

WELLS FARGO & COMPANY customer in Michigan
Apr 21, 2017

* Source: CFPB Complaint Database

WELLS FARGO & COMPANY response to complaint:
Closed with explanation

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