WELLS FARGO & COMPANY Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

WELLS FARGO & COMPANY Bank account or service department,

Other bank product/service Account opening, closing, or management North Carolina

This is a complaint agains t Wells Fargo Mo rtgage. We applied for a mortgage modification in - or - ,

- and the modification was approved according to a phone call in - , 2016. I repeatedly inquired by email where the documents were for us to sign, which would have included the exact payment amount, etc. They did not arrive as anticipated. Subsequently they disallowed the modification because I " had not agreed to it. '' They had mailed all of the paperwork to the wrong address, which the post office forwarded, but too late to initiate the modification. I was told, and I quote : " take it up with th e Post Office, it 's their fault. '' They had me apply again, never telling me that the HAMP program had terminated on - - , 2016, a nd then used the excuse that I had too many modifications, counting the one they disallowed, and then telling me that the HAMP program was no longer in effect. They are now threatening foreclosure because of their - , not mine. I did everything in my power with emails and phone calls to initiate the original approved modification and they NEVER answered, except with a threat of foreclosure. To me that 's fraud.

WELLS FARGO & COMPANY customer in North Carolina
Apr 21, 2017

* Source: CFPB Complaint Database

WELLS FARGO & COMPANY response to complaint:
Closed with explanation

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