Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

FHA mortgage Application, originator, mortgage broker Illinois

While in the process of refinancing my home on -/-/2017 the loan processor attempted to obtain a payoff letter from Shellpoint Mortgage Servicing sent directly to - and was told it would take 48 to 72 hours to send. On -/-/2017 loan processor was told I being the mortgagee could only request the letter which I did that day and on -/-/2017 on those days was told the same thing 48 to 72 hours to process the letter, on -/-/2017 made another attempt to request the pay off letter I was told i would have to authorize in writing which was done when original request was made to Shellpoint by the - loan processor also that this request would take 3 to 5 business days, also that Shellpoint is a collection agency that purchased my loan several years ago and that my original loan is at 7.3 % interest rate.