Review and analysis of over 27 complaints against Shellpoint Partners, LLC
Shellpoint Partners, LLC consumers have reported over 27 official complaints related to Application, originator, mortgage broker. Out of the 27 consumer complaints against Shellpoint Partners, LLC, 41% were disputed by the consumer (i.e. the consumer was not happy with how Shellpoint Partners, LLC responded to their complaint) and 93% were processed in a timely manner. 11% of consumer complaints against Shellpoint Partners, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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Shellpoint Partners, LLC Mortgage application, originator, mortgage broker March 16, 2017 - On - -, - at -, I received a suspicious email that was stated as sent from Shellpoint Mortgage Servicing, the company about which we filed complaints # - on -/-/- and -/-/-. The email was directing me to an unfamiliar website to download files that were supposed to be sent to me from SMS and a deadline retrieval date of - -, - was given. On the side of caution, I did not open the email due to cyber security concerns. On -/-/- at -, I sent an email to -, the person assigned by SMS to our loan account, informing him about my concerns and a... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker February 13, 2017 - While in the process of refinancing my home on -/-/2017 the loan processor attempted to obtain a payoff letter from Shellpoint Mortgage Servicing sent directly to - and was told it would take 48 to 72 hours to send. On -/-/2017 loan processor was told I being the mortgagee could only request the letter which I did that day and on -/-/2017 on those days was told the same thing 48 to 72 hours to process the letter, on -/-/2017 made another attempt to request the pay off letter I was told i would have to authorize in writing which was done when original request was made to Shellpoint b... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker December 21, 2016 - Received a letter from New Penn Financial NMLS # - - - - - - - -, MD - regarding an FHA Streamline Refinance. They wanted my SSN to pull a soft report. I declined, but they said it was necessary for them to work figures. Gave them SSN. I later found out that they did not have to pull credit and that the credit report they pulled was a hard credit report. I have requested the hard credit report be pulled from my - Credit Report as I did not authorize a hard credit pull. New Penn employees are either not trained properly or a doing something against the wishes of po... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker November 4, 2016 - I was contacted via phone about refinancing my home with a streamlined mortgage by New Penn Financial. The loan officer was promising me numbers and rates which eventually did not pan out. When he contacted me about the mortgage loan I asked him to give me a better idea of what the true benefit would be if I decided to refinance. He told me he would discuss numbers with his boss and ultimately what he promised did not pan out. I was n't too upset, because I was n't really too hard set on refinancing my property if the benefits were not worth the trouble. I then reviewed my credit report and sa... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker September 28, 2016 - I had applied for a refi with - - through loan officer - -. He kept encouraging me not to pay my mortgage on time because we might close on the refi. This went on for 4 or 5 months and then I was told I was denied in a voice mail. He said I would receive a denial letter explaining everything. I have never received it. I notified him and I notified his supervisors on more than one occasion and I still have not received the denial letter.... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker May 26, 2016 - This refers to Consumer Financial Protection Bureau complaint # -. I have sent all required documentation to Shellpoint as of - -, -. I have asked Shellpoint through a - - - ( at -- ) if anything else is required for the Modification review. As of today 's date, - -, there has been no response from - - with Shellpoint. Today I filed the attached complaint with the - related to their settlement with - in - -. Please help me get an affordable Modification for my Mortgage ... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker April 18, 2016 - Our loan officer, - -, lied to us on two occasions. The first occasion began when my wife and I asked for our rate to be locked at 3.75 %. She responded the next day by saying that our rate was locked as of that day and that we would be receiving a form to sign to that effect. We waited a week before emailing again to inquire about the form as we had not yet received it. She responded that day by saying that our rate was locked but at 3.875 %. She wrote in her email to us that she thought that " we had discussed this. '' Of course, that had not happened. We had no email notification and ... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker November 20, 2015 - Last year around this time, I tried with New Penn Financial to obtain a refi via the - program. I had some issues, and at the end I was told by - - that I had too many inquiries and we could try next year. Several weeks ago, I stated getting calls and email from him advising that - had some new guidelines, and that It could benefit me. I responded in an email to him, I did n't want to go throught this again and end up getting additional hard inquiries on my credit file. Email from - - on - -. -, I am following up on a refinance application you had with us about a yea... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker November 16, 2015 - Have received - unsolicited notices requesting that I contact them about streamlining my FHA mortgage. First notice was ok. - indicated that did not understand why I would not have contacted them.And third which I will attach, goes as I wrote you twice before to tell you how historically low rates and recent FHA - program changes give homeowners like you the ability to significantly lower your monthly payment. Please act now - at no cost or obligation. I 'd be delighted to show you how much you could save. Please call me at -. Sincerely, - - P.S. Our FHA - process require... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker July 20, 2015 - Worked with a Mortgage Broker for New Penn Financial to finance a home through FHA since -/-/-. Received a pre-approval letter -/-/- contingent on credit, income verification and proof of closing funds. Found a home and entered into contract -/-/- with an extension to close on -/-/- per Seller 's request. On -/-/-, after being on three weeks of leave the Mortgage broker states HUD declined application because I was never qualified to begin with. Lost Escrow Down Payment because Mortgage Broker failed to furnish commitment letter/Loan Approval within 30 days of contract... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker June 9, 2015 - In - of -, my wife - and I, entered into a land contract with Indiana licensed realtor - -, to purchase a home at - -, - -, Indiana for $180000.00. We agreed upon and paid to him a down payment of $12000.00. Beginning in - -, we made timely monthly payments of $1400.00. In - of -, after we had made $14000.00 in payments on the home we discovered, after being served foreclosure paperwork, that he failed to pay his mortgage causing -, his mortgage holder to foreclose. ( see attached ). In -, we reached an agreement with - - and - to a... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker May 21, 2015 - THIS IS A - ADDENDUM TO MY DISPUTE # - : - ADDENDUMI know you all know what I 've presented to be true about the certificates - being sold multiple and numerous times, and that - - -, - 's so-called Vice President is a fraud and will be prosecuted, who is really a vendor of -. These certificates have been floating around since -/-/- and - did not modify our loan until -/-/- ; five years later. Common sense should tell Shellpoint and - that it is very possible some other entity had purchased the certificates before - ; and they did and I have proof.... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker May 4, 2015 - - - - illegally and without any authority from the Trustee transferred our loan to Shellpoint Mortgage Servicing, I filed an appeal with Shellpoint regarding the our eligibility for a MHA HAMP Tier 1 modification and requested thorough documentation of the process, including an NPV. To date Shellpoint has not responded to our appeal, dated - -, 2015 ; and is having their vendors call and harass us, stating they are giving us verbally '' notification of foreclosure. These vendors are in - or -. This is also illegal and this office need to contact -, a MHA participant fo... |