Review and analysis of over 312 complaints against Shellpoint Partners, LLC
Shellpoint Partners, LLC consumers have reported over 312 official complaints related to Loan modification,collection,foreclosure. Out of the 312 consumer complaints against Shellpoint Partners, LLC, 21% were disputed by the consumer (i.e. the consumer was not happy with how Shellpoint Partners, LLC responded to their complaint) and 99% were processed in a timely manner. 3% of consumer complaints against Shellpoint Partners, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 12, 2017 - In the process of my divorce in -/-/- my ex insisted that as I was to be awarded the home the mortgage was to be in my name. The home was refinanced through - under the guise that it would be in my name only. My ex told me years later he knew before signing the documents it would not be in my name as I had no credit or employment history at the time. I wasnt aware of this until after the final papers were signed. The mortgage was taken out after we were legally separated but before the final divorce documents were signed. His name is the only one that shows on the paperwork, ( loan ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 7, 2017 - to whom it may concern ; i 'm writing this note because i 'm looking for some guidance in dealing with a situation which i 'm unfortunately stuck in and can not seem to extricate myself from. I started a mortgage modification process with - almost 2 years now. while going through the modification process, - apparently sold my mortgage to Shellpoint Mortgage Servicing with a P.O. in - MI. I was n't very comfortable with how the process was proceeding so I requested to resume my payments to avoid further delinquency while we get the modification finalized. they returned my payments st... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 7, 2017 - I have been paying off the interest plus additional funds every single month on a home equity loan. Around -/-/-, I found out I had - and knew that the principal on my loan would be coming due the beginning of -/-/2017, I contacted the - loan company to find out if I could modify all or a portion of the loan when it came due so that I could pay off some of my medical costs. I was told by them to wait because the loan was sold and the new company would probably offer me better terms. I was undergoing treatment for some - and finally contacted Shellpoint Mtg. Early fall, I was t... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 6, 2017 - Hi I 'm writing to complaint about Shellpoint Mortgage company. We are try to do a loan modification I through everything was going fine .I would call every 2 day to check on my loan I got no call back or your loan steel being processed. A few days ago someone from a Realtor company came to my house. Say we have to sign a paper a be out in 30 days. NO WORD FROM MY MORTGAGE COMPANY ABOUT THEY WAS SELLING OUR HOUSE .I HAD TO got To COURT HOUSE TO SEE WHAT WAS GOING ON. THEY NO ANSWER. NOW. HAVE TO A LAWYER .PLEASE HELP ME TO UNDERSTAND WERE I WENT WRONG. SO disappointed In My MORTGAGE COMPANY... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 6, 2017 - I refi last year with -, at COE they stated on there title that the 2nd partial claim would be removed, closed escrow. Now tried to go back and lower rate and finding out that -, which is underwriting by -, is showing the 2nd is first position now putting us in a position of not being able to get any at shellpoint to help us out, the 2nd is also now showing in first position but title insured only shellpoint on the property in first position. This is causing us to have to possibly sell our property due to this huge error. Please advise. Thank you.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 5, 2017 - I have had a loan with -. I have been 60 days overdue, but making the current payment for several months. I was told by - that I needed to call on the 1st of the month every month to make the payment. When I called this month, I was told the loan had just been sold and to contact the new lender, Shellpoint Mortage. I never received any information regarding the sale of my loan prior to -/-/2017 the date of my loan sale, and have not received anything to this date, -/-/2017. I have contacted Shellpoint who does not know who I am. They have told me IF the loan was sold to them, wit... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 1, 2017 - We submitted for a loan modification and every day we asked if there was a sale date. Just last week we were told that there was a foreclosure sale date on on -/-/- 2017. We have to work with an assigned loss mitigation representative at Shellpoint mortgage and her name is - - which is never in the office. We have been submitting the same document ( Annual HOA bill ) for weeks and now she says it does n't state if it annual but clearly at the bottom of the page it does. Everyone we talked to said it met the requirement and were very helpful with what they thought we should do so we ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 31, 2017 - CFPB complaint Filed -/-/- Case # ShellPoint - - -, - CA - - said that it will be a big problem to do a short sale for a homeowner that does not have separate business bank statements, no business name, and have not filed taxes for - and -, and therefore underwriting will likely require the homeowner to file taxes for - & -. I told ShellPoint that the homeowner is a sole proprietor - there is nothing wrong or illegal about this. Therefore a separate business 'name ' and 'bank statements ' are not necessary. The homeowner has also already provided a written an... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 30, 2017 - We hired a realtor to handle all aspects of this transaction and currently, have a contract pending to sell our home as a Short Sale. Closing date of -/-/-. Shellpoint Mortgage Servicing sent our agent the 'Agreement to Release Collateral Interest ' stating that Shelllpoint obtained approval to release interest for the amount less than the total due on loan. The terms did not include a 'waiver of deficiency ' or statement waiving the right of the investors or Shelllpoint to collect that deficiency in the future. Because of the future liability, we contacted Shellpoint to request modificat... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 22, 2017 - - -, - - - - ( - ) - - - To : CFPB On -/-/- my father - due to a - and my mother was the executive of his state. A few months later I was place on the loan for the mortgage and the deed was registered under my name and my mother 's name and also the house with was already - dollars in late fees. I reach out to - to start the loan modification because of financial hardship. A few months later - sold the loan to - ( - ) - ACCT # -. - sent me a packet witch, include a hardship form to fill out and send back to them. I sent all my f... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 21, 2017 - My mortgage was current with -. I became unemployed and it took - months for keep home CA to start making payments on my mortgage so once they started making payments my mortgage became - months behind even though they were paying each month. Initially the program paid the wring amount because - all of a sudden said my reduced interest rate from NACA was only temporary but NACA says it was permanent. During this time my mortgage was sold by - to SHELLPOINT Mortgage Servicing. Once keep home Calif stopped paying my mortgage was immediately - months behind. As I was only workin... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 21, 2017 - After being approved for a loan mod in 2016 and making several trial payments ( which are currently being held by the mortgage co. ), my docs were not signed due to my being unable to verify outstanding loan amounts and charges with back-up documentation provided by the service provider. After finally receiving requested pay-off information and corrections to my credit reporting by the agency, I again completed a new loan modification per instruction by Shellpoint Mtg Servicing. My application was denied ( after previously being approved ) with no formal reason provided or opportunity to addre... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 17, 2017 - I have been in limbo with moving ahead with a disposition of a mortgaged property. It has been over two years. I have written to Shellpoint Mortgage asking them to either move toward Foreclosure, a Deed in Lieu and I have someone who wants to do a Short Sale. They have refused to move on either one. I am willing to assist them in whichever direction they choose. They only continue to add on fees and services without moving ahead. My hands are tied and I do not know what to do in order to get them to move ahead to some type of closure. I have my registered letters and all of my emails sent begg... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 13, 2017 - I have been diligently pursuing a loan modification with - and their servicing agent, Shell Point Mortgage, to avoid foreclosure. We have been working on this for almost a year now. Every time we reach the 30 day period that they have to review my information they send me a statement requesting the exact same information again. I am represented by an - and they are as frustrated as I am. Now, I have been sent a letter declining my modification even though I qualify because they state that they did not receive the required information. I have email verification from them and their counsel... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 7, 2017 - Shellpoint Mortgage Servicing refused to provide the contact information for the Bureau of Consumer Financial Protection. During a call in which they requested documents to be sent again for a loan modification, I was speaking to a representative named - on the date of -/-/2017 and had had enough of their incompetence and requested the contact information of the Government entity that regulates them. - refused to provide the name of the CFPB ( which I had to - ) and the contact phone number. She said the information was on the statement and when I demanded she provide the informatio... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 7, 2017 - Shellpoint Mortgage continuously requests documents for a loan modification after they have been sent multiple times. This tactic has caused an unnecessary delay and ultimately led to my mortgage modification to be canceled due to, " you did not provide us with the documents requested ''.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 3, 2017 - SO AFTER TRYING FOREVER TO GET A GOOD FAITH REVIEW FOR A LOAN MODIFICATION FROM -. " - '' ( WHICH WILL BE SUMMARIZED IN A SEPERATE COMPLAINT ABOUT - ) MY LOAN WAS TRANSFERRED TO SHELL POINT MORTGAGE SERVICING " SP ''. SO IN AN EFFORT TO START THE PROCESS OF BEING REVIEWED FOR A LOAN MODIFICATION I WAS PUTTING TOGETHER A REQUEST FOR MORTGAGE ASSISTANCE AND CALLED " SP '' TO LEARN - ACCORDING TO THEIR RECORDS - BECAUSE THERE HAS BEEN ALOT OF CONTROVERSY REGARDING THIS THROUGHOUT THE LIFE OF THIS LOAN ... .WHAT THE MONTHLY MORTGAGE PAYMENT SHOULD BE ( ONCE AGAIN, ACCORDING TO THEIR RECOR... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 2, 2017 - I opened an account with - in -/-/- .... made a final payment in -/-/- .... the home was foreclosed on in -/-/-. Why am I still receiving negative marks on my credit report in -/-/-? I spoke with - and they said they no longer had the loan and that - took this loan over in -/-/-. - said they were no longer in charge of the loan and that it transferred over -/-/-. I would like this removed as it is well beyond the time limit. THANK YOU... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 28, 2017 - Attempted to do a loan modification with Shellpoint. Submitted multiple sets of documentation over the last 6 months with absolutely no phone contact with them. They just turned me down claiming I do n't qualify for a mortgage reduction. Homes directly across street sold recently at -. I do not accept their decision. Especially since they operate so shady.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 27, 2017 - My home and the last remaining asset I own of any significance is currently up for Trustee sale -/-/- at - ( property address = - - - -, - -, Ca. -. Trustee Sale no. - ) despite the fact that the title has NOT BEEN DULY PERFECTED. In fact, the purported beneficiary has literally had years and numerous opportunities to demonstrate the extent of their ownership of the debt and have literally provided absolutely NOTHING to show ANY claim to title. Fact is - despite my numerous inquiries via QWR and phone calls their only reponses have been as follows : 1. TO FILE A... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 23, 2017 - Our home went into foreclosure and my home was sold today and wanted to report the illegal activity from the bank.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 21, 2017 - I have been denied twice for a loan modification from Shellpoint in the last 6 months. My initial request went in - and I should have been considered for the HAMP program that was still active. I have sent them proof that I can afford my mortgage payment and have asked them to add the arrears to the balance and give me a fresh start through the MHA program and/or their in-house programs. In the first review, the income that was calculated was not accurate and we were denied for lack of income per a discussion with Shellpoint representative, and so we submitted the package again via an appea... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 15, 2017 - In -/-/-, I purchased a home in -, AZ while on - - in the - - -. I received mandatory permanent change of station orders to - in -/-/-, upon which time I rented the home, but once the renters moved out and the market tanked, and due to a loss of income after my wife lost her employment during the move, I began processing a short sale of the home in -/-/-. Since -/-/-, I have had - buyers for a short sale and on each occasion, the - mortgagers did not come to agreement and thereby causing the short sale purchasers to abandon the purchase. On each o... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 6, 2017 - My wife and I recently file for chapter - bankruptcy, in an attempt to get a new start for our family. During the process, our mortgage company ; Shellpoint Mortgaging Servicing notified us that we were eligible for a loan modification. The paperwork came and we filled it out as accurate as possible, providing all the required documents that were needed to go forward with the modification approval. Several weeks went by and we finally heard from a representative stating that she was taking on our case, " the original representative is no longer handling our case ''. This particular case wor... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 5, 2017 - Original mortgage with - ; they failed to accept short sale ; I was insovlent and unable to pay. - transferred mortgage to -, who issued a - in -/-/2014. Now Shellpoint Mortgage Servicing is trying to collect, saying I have an outstanding mortgage with them for the same property. My credit it showing all three as unpaid and negative. The debt was cleared when the - was issued.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 4, 2017 - I had my loan with - and then - - -. We paid a large sum of money in Modification trial payments. The proofs of payments have been submitted in CFPB complaint # -. This complaint is about the new Servicer Shellpoint Mortgage.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 3, 2017 - - - - sold my loan to Shellpoint Mortgage Company awhile back. I 've had a rough time financially since - and also had a foreclosure rescue scammer take my home back in - and finally got it back last - after time and money spent on an attorney. Jumping ahead. I requested Shellpoint to let me do a short sale. Mailed the first package to them -/-/-. I found a real estate agent to handle the sale. Since then they have constantly said " you 're missing this, you 're missing that '' We sent them EVERYTHING they requested every single time. Including - complete packages... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure January 24, 2017 - I am - years old and I have been in review for a modification with - since -/-/-. My husband - and I am a -. I have my adult son helping me. Shellpoint has all documents they asked me for including but not limited to all of my income proof as well as my sons non borrower auth form and his income proof. For weeks I have been in active review even the - and Deed are in my name. Now at the - hour - days prior to my sale date WHILE i am in active review, Shellpoint states I need to file documents in -. I am - years old why did n't Shellpoint tell me to do this in th... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure December 31, 2016 - I was sent a letter from - stating that the mortgage would be switched to Shellpoint on -/-/-. I reached out to them the week of -/-/- and was told no information was available as of yet. The mortgage was under assistance review from - at the time and I wanted to find out the status so that I could plan accordingly. I have been trying to get the property rented out with a tenant and with a flux in my income and after experiencing a vehicle loss and property clean up due to Hurricane - I was behind. I received a call on the -/-/- from Shellpoint stating that they needed... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure December 30, 2016 - Servicer has been avoiding compliance with - guidelines and CFPB rules for proceeding to a foreclosure sale when a loss mitigation application is still pending.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure December 25, 2016 - Again I have received another noticed dated -/-/2016 stating that I am still delinquent and the owner of a loan for a house that was foreclosed on. I originally filed a complaint and shellpoint acknowledge this was being taken care of - ( see below ) that this is being corrected and it is an error and should not be in my name and again I have received a bill saying I am delinquent on a home I do n't own anymore. It is showing on my credit as another delinquency and I want this corrected and I want this out of my name or I will see an attorney. This is my third time asking to remove this l... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure December 23, 2016 - My wife and I own our home in - California. In - of - our mortgage was purchased From - - - by a company called ShellPoint Financial. Up to this point we had been current on our Mortgage payments. However, due to a financial change several months earlier ( reduced employment income ) we decided to file for Chapter - Bankruptcy, which we were awarded in - -. As a means to settle our bankruptcy and to put us in a better financial position, we decided to break off and sell an undeveloped portion of our larger property. We got all necessary approvals and permits to do t... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure December 22, 2016 - My name is - -. My daughter, - - ( formally - - ), and I purchased a home together in -. The mortgage went through a number of transfers of lenders over the years but has been serviced through Shellpoint Mortgage Servicing since - timeframe. When we purchased the home, the members of our household included - of my adult daughters, my wife - and me. At the time, the expectation was that each of us would contribute to the mortgage and overall housing expenses. Unfortunately approximately a year after moving into our home, - suffered - ever since. As a result, ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure December 3, 2016 - I applied for a loan modification with Shellpoint Mortgage Co. ( my current mortgage company ). I have been trying to get this loan modification settled for the past 1 1/2 yrs. They kept telling me to send various information & I complied each time. The last time I faxed all my documentation ( on or about - -, - ) and when I did n't hear from Shellpoint Mtg Co, I called them ( on or about - -, - ). I talked with - in the loss mitigation department and he said the process is complete. They made their decision. They denied my loan modification because I was upside down. I ow... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 30, 2016 - Shellpoint has lied to me and to the CFPB for years now stating that they have approval from the investor of this loan to review me for an assumption and modification because I am not an original signor on the note but was awarded the property in my divorce decree and a -, which makes me the successor in interest. Now, they have dual tracked for about the 100th time and even though I have a letter from them stating otherwise, there is a foreclosure sale date on my house. Shellpoint has been unfair, deceptive and abusive through every step of this process that has dragged on for YEARS!... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 29, 2016 - -/-/- The Honorable - - - Attorney General of California Attorney General Office Service on The Attorney General California Department of Justice Attn : Public Inquiry Unit -. - - -, CA - - : - - - , -. Trustee Sale No. - Dated -/-/- Dear Attorney General -, My wife and I are both - I am - years and has been living in this house since we sold our beautiful home at -, and moved on -/-/- to this house at - - - -, - , in order being close to our - grandchildren who spend most of their school holidays and weeke... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 28, 2016 - My house in Arizona was foreclosed on with - and was supposedly sold and foreclosed on back in - 2016 of this year per - and the gentlemen that purchased it came over and said he bought it- now I am getting a bill from a place call Shell point Mortgage Servicing with the full balance owed like I owe money to them now for the mortgage. How can I owe money to another mortgage place when it was purchased by someone else at an auction foreclosure and I no longer own the home? - and this Shellpoint has been playing games with me and telling me that I know longer own the home and the per... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 25, 2016 - I am a victim of an unethical mortgage servicer, Shellpoint Mortgage. I have been trying to resolve my issues with this predatory negative amortization loan, but have been obstructed and given misleading and false information as the company claims they ca n't help me and attempts to sell my home out from under me. I am in a position where I can easily afford a reasonable mortgage payment, but Shellpoint continues to tell me that I do not fit into their guidelines for assistance, then fail to tell me WHY I do n't qualify. Even more disturbing is the fact that Shellpoint has provided me with -... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 23, 2016 - I took out a mortgage loan. The monthly payment was advertised to be a low payment. However, within the first year of the loan, the monthly payments kept increasing until I was not able to afford the payment anymore. The bank has changed several times. The loan has been transferred to several entities as you can see it on the summons and complaint and bank correspondence. I tried to do a loan modification but the bank, previous bank, claimed that my application was incomplete when I sent all the documentation required under the - guidelines.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 22, 2016 - Shellpoint Mortgage Service -/-/2016 ATTN E-CALLATION DEPARTEMNT LOAN NUMBER - -, Chief of the Escalation Department. Dear - : I am in receipt of the letter send from you Department on -/-/2016- Someone is CLEARY NOT PAYING ATTENTION TO MY ACCOUNT : OR THE RETENTION OF MY HOME- When I received the call on -/-/2016- from - he knew that the DOLLARS where incorrect on my Modification Denial with the UNDERWRITING DEPARTMENT not adding any rental income. In addition, his superior called me per my insistence in the Denial of the Modification an also concurred that there was no re... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 18, 2016 - My situation started -/-/- when I finally separated and moved out of the house, during this time I provided a total of - mortgage payments, some of which where directly debited from my business account. Because of issues with my ex wife signing check out of the account without authorization, I came to an agreement of providing her with monies for the mortgage and needs for my kids. Mortgage payments never made it to - and instead I found out later by my daughters that the house was going on foreclosure by the somewhere around - -. I contacted - immediately and told them of ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 14, 2016 - This is an on-going saga with a home foreclosure that was the result of a divorce. The first mortgage was transferred through several financial institutions and is recently being serviced by Shellpoint. My ex-husband stopped paying on the mortgage years ago and rather than start the foreclosure, - - - sold the mortgage which ultimately ended with Shellpoint. The original mortgage amount when it was originated in 2004 was $120000.00. In -, the balance reporting was $120000.00 and in - the balance is reporting $150000.00, a full $26000.00 more than the principal balance. I... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 8, 2016 - Just started working with Shellpoint Mortgage Servicing after being with - for years. - sold the mortgage. I am behind, I 've had many doctor/hospital bills and have been unemployed in the last 18 months. I am now employed but at a much lower salary. catching up is going to be hard but I can, I can also do a forbearance which just adds the 3 late payments to the end of the mortgage. this company sent me a hardship form saying I qualified, and then I get - threatening notices with an intent to accelerate. I have no intention of letting my home go to foreclosure and find this just ridic... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 7, 2016 - We finished a chapter - bankruptcy in - 2015. We fell behind in mortgage payments in - because i did not have a job yet. I became employed in - and contacted Shell Point mortgage servicing to start a payment plan to catch up on the past due balance and resume payments. We started discussions with them - -. Our initial phone call we spoke with a loss mitigation rep and talked numbers. We discussed a 12 month repayment plan and the first contact indicated we should be able to start the repayment immediately. They also said there were no fees being added each month. Our rep kept... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 3, 2016 - " NOTICE OF ERROR '' In - - was transferred a mortgage the transfer notice listed errors such as the amount of money owed improper escrow accounts and a wrong monthly payment this loan was modified by a chapter - bankruptcy in - with a reaffirmation agreement showing a $55000.00 reaffirmed balance at a rate of 5.25 %. The statements listed a principle amount of $72000.00 with a payment of $500.00 which is a violation of the bankruptcy agreement and Regulation - as defined in 12 CFR 1024.38 ( a ). I notified - by a QWR of the errors listed on the account - with no respon... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 2, 2016 - Shellpoint Servicer / - - - - : Denied not enough income 130 % Debt to Income - For three Months my application has been in and Countless Times re-sending- They wanted me to Break my self employed income away from my Long Term Rental income- LESS $2800.00 in income - so the Over All Income would not work - that is WRONG.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 1, 2016 - The mortgage in question was foreclosed on in 2014. This just happens to be the time where my identity was stolen and I could not use my credit to secure refinance. Anyhow, Shellpoint mortgage is reporting to - that the payment status is " LATE '' while reporting a - balance, today. I have been denied credit based on this late status and would like to pursue damages in court. I have contacted ShellPoint several times verbally and in writing and all attempts have failed. Here is the stupidity of the matter, on - they are reporting me paid in the exact same column that they are reportin... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure October 13, 2016 - I fell behind on my mortgage when the - went through an economic collapse. I have tried to work things out with my servicer but got no cooperation. I was forced into bankruptcy because the current servicer ShellPoint refused to offer assistant for me to keep my home. I submitted all paperwork for a loan modification to ShellPoint Mortgage earlier this year. I qualified for the program. During that time, ShellPoint pretended not to get the paperwork. After stalling for months, ShellPoint approved some type of trial plan that has mystery terms that they do not disclose. I have been forced to ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure October 13, 2016 - I have sent the information for an escrow analysis to be done on my mortgage account since - -. 2016 and have yet to receive a reply. But every two months my escrow continues to go up. I asked to speak to a supervisor and still have yet to receive a return phone call or any answer. I have gotten approved for a homestead exemption for $20000.00 less than last year from - County Tax Appraiser office and my home owner 's insurance has not increased.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure October 10, 2016 - After an unsuccessful foreclosure mediation which resulted in Certificate to foreclose was issued ( -/-/-, -/-/- and -/-/- respectively ) we requested a review and approval of a loan modification. From the original modification request, we have submitted the lender 's documentation request always in a timely manner. The lack of communincation with our lender negotiator caused the documentation we submitted each time to go stale and cause the lender to request the same information over and over again as if the underwriter never received what we submited or received it later than ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure October 5, 2016 - I AM IN A VICIOUS CYCLE WITH SHELLPOINT MORTGAGE SERVICING. I HAVE APPLIED FOR MORTGAGE ASSISTANCE MANY TIMES. EACH TIME I SEND THE SERVICER EACH DOCUMENT THAT IS REQUESTED. I FOLLOW-UP WITH THE SERVICER WEEKLY FOR STATUS. AFTER ABOUT 30 DAYS, I RECEIVE A LETTER ADVISING ME TO SEND ALL DOCUMENTS AGAIN AND COMPLETE ANOTHER APPLICATION. THIS HAS HAPPENED MORE THAN ONCE. THERE HAS BEEN NO WRITTEN DECISION - RATHER JUST AN INVITATION TO SHORT-SELL MY PROPERTY. SHELLPOINT IS NOT REALLY INTERESTED IN PROVIDING MORTGAGE ASSISTANCE. SHELLPOINT PREFERS TO HAVE HOMEOWNERS PROVIDE PAPERWORK OVER & OVER I... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure September 27, 2016 - Dear Shellpoint Mortgage Company, C/O - - I have received the loan modification agreement from Shellpoint and it does not reflect the terms you laid out in the - -, - letter you sent me stating : " Note that the total new principal balance under the modification is projected to be $160000.00, and $49000.00 of that balance would be deferred. The deferred balance is non-interest bearing, and you would not make payments on the deferred balance : however, the deferred balance will become due and payable in full once the loan matures. '' The offer I received is for paying on the ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure September 27, 2016 - Shellpoint Mortgage Servicing, - - -, -, - and now, attorney firm, - - - -. have violated multiple federal and state statutes. One of which relates to the submission of my complete loan modification package. This was never acknowledged, processed nor decisioned by any of these entities claiming ownership at various points in time of the account. To this day, it is unclear as to who the real owner of the account is? Also, there have been countless illegal, fraudulent and improper collection attempts made on me, my wife and my minor children in writing, telephonical... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure September 22, 2016 - My mortgage was transferred from - - - to Shellpoint Mortgage in - -. Before it was transferred I was working with - on a loan modification. I had to reapply for a modification when it was transferred to Shellpoint. I submitted a complete application including my social security benefits I receive for my - children. They kept insisting that I have my - minor children sign a contribution letter saying they contribute the social security to the household income. Finally after months of battling with them they finally agreed that minor children can not sign a document like... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure September 21, 2016 - I received a bankruptcy discharge of the promissory note on my home. The lien remained. At some point, the lien was sold to -, now known as Shellpoint. Shellpoint began sending me collection letters even though my loan had been discharged ( numerous FDCPA violations ). I contacted Shellpoint and asked them if they wanted to negotiate a new promissory note. They said yes and thus began my new nightmare. They sent me through their loss mitigation department. That department would ask me for documents. I sent all the requested documents. Then they would tell me I was missing documents. So I wo... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure September 20, 2016 - I originally bought this house through -, which was sold to - - -. Now it is owned by Shellpoint mortgage. On or about -/-/2015 I called shellpoint mortgage to tell them I had just gotten out of -, and was 3 months late on mortgage payments. I asked if they could tack it onto the end of the loan because I had no way of catching up on the 3 months due to my - and the recent divorce. They told me I could do a loan modification. After about 10 months of working on this loan modification, I started getting getting threating letters from shellpoint and contacted my congresswoman... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure September 16, 2016 - I had previously submitted a complaint - - -, but did not respond. I thought our new loan servicer ( Shellpoint ) was moving forward with our loan. They are not. I have called almost - dozen times and have only received calls back in which they hang up on me when I answer. I have done EVERYTHING required to modify my home loan, repeatedly. Nothing ever comes of it. I have been stuck in limbo for years now. And because nothing is ever reported positively to the credit agencies, my credit is always ruined so that I never have any other recourse. I need help. These loan servicers are ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure September 13, 2016 - I currently have a second mortgage serviced by Shellpoint Mortgage Servicing. I began calling them on - -/-/2016 regarding the -/-/2016 maturing or the loan. Since then I have talked to - different individual on - different occasions. They stated the only options were to pay the $59000.00 balance or refinance. I informed them, I do not have the funds to pay off and wanted to refinance. They stated someone will call me back within 24 to 48 hrs. This call back was not returned and I had to call them multiple times with the same promise. After promising a call back 3 times,... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure August 23, 2016 - I AM GOING THROW A FRAUDULENT FORECLOSURE PROCEDURES BY THE SERVICING AGENT OF MY LOAN ( DUAL TRACK IN CONSPIRACY WITH THE TRUSTEE OF THE LOAN THEY ARE HIDING THE ACTUAL INFORMATION OF THE LOAN MODIFICATION STATUS AND HARASSING ME OVER THE PHONE WITH FALSE INFORMATION, THEY FILED ON THE - CLERK A FALSE STATEMENT TO FORECLOSE MY HOME, DENIAL OF THE HOME AFFORDABLE PROGRAM WITH OUT LOOKING THE DOCUMENT.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure August 19, 2016 - The following is in reference to a new complaint. The previous one was completed. This is in reference to property located on : - - - - -, -, Fl -. This loan has been discharged in bankruptcy. The lien was extinguished when the property was foreclosed on -/-/2015. The account is closed. It needs to be updated as " cease & desist ''. I have requested a " release of mortgage " to Shellpoint Mortgage and have been unable to resolve this. I would like to purchase a home in the near future, and this is affecting me. I would greatly appreciate your assistance with this matter.... |