Review and analysis of over 11 complaints against Shellpoint Partners, LLC
Shellpoint Partners, LLC consumers have reported over 11 official complaints related to Credit decision / Underwriting. Out of the 11 consumer complaints against Shellpoint Partners, LLC, 27% were disputed by the consumer (i.e. the consumer was not happy with how Shellpoint Partners, LLC responded to their complaint) and 100% were processed in a timely manner. 18% of consumer complaints against Shellpoint Partners, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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Shellpoint Partners, LLC Mortgage credit decision / underwriting April 3, 2017 - This is the most unprofessional unreliable non-trustworthy Mortgage Company I have ever had the displeasure of dealing with under any circumstances. ( 1 ) My loan was sold to Shellpoint, and I asked to change my due date so I could pay on my pay week and they flatly refused, which causing me to have to pay late monthly. ( 2 ) I checked my payment history with a representative and was told all my payments were up to date in -. Two weeks later I was told I owed for a missed payment back in -. I did not recollect it, and was told everything was up to date. The representative told me he wou... |
Shellpoint Partners, LLC Mortgage credit decision / underwriting March 23, 2017 - I am representing a foreign national buyer who submitted application and got a CD 2 days prior to closing ( attached ), to a surprising news that the loan was not submitted properly and the Loan Officer fired for questionable procedures. The mortgage company stepped in because saw that the file was already approved and placed a new loan officer to resubmit the documents ( new loan file ) to verify. After all that verification, the file was conditionally approved with 3 requirements ( 1 of them a 24 month reserve for monthly payments with a 30 % down payment commitment from the borrower ). Nowh... |
Shellpoint Partners, LLC Mortgage credit decision / underwriting November 22, 2016 - I was interested in refinancing my existing - Mortgage and I reached out to New Penn Financial ( - ) starting in - of 2016. Everything was approved and ready to close but on -/-/2016 I decided that I no longer wanted to move forward with the loan/closing. I informed - of New Penn Financial on -/-/2016 via email. - quickly reached out to my via phone in an attempt to convince me to continue working with New Penn and close out the refinance with them. New Penn has ignored multiple requests from my new refinancing company " - '' to transfer my FHA case number to allow them t... |
Shellpoint Partners, LLC Mortgage credit decision / underwriting September 16, 2016 - Shellpoint has denied my request to modify my mortgage claiming non receipt of requested documents, and also responded to a previous complaint to cfpb that I did not supply docs. Not true, all faxed and mailed multiple times. I refaxed and mailed - pages yesterday again!. Included were multiple letters from them acknowledging receip of requested docs... |
Shellpoint Partners, LLC Mortgage credit decision / underwriting June 2, 2016 - My name is - -, a single mother of - boys. And I feel I have been unfairly treated when trying to purchase a home in - OH. Being a single mom, I am on a limited budget & must stay in Delaware due to my children 's schools. After much searching for a home, I finally found the home of my dreams at - - -, - which was listed on -/-/16. I was super excited. I loved the neighborhood and had searched there for quite a while. I knew from the neighborhood alone, I wanted the home and the quality of the house just had me so excited. Having been beat out on other homes, I m... |
Shellpoint Partners, LLC Mortgage credit decision / underwriting April 5, 2016 - I have been current on my 1st mortgage for years. However, my 2nd mortgage, which was initially included in a bankruptcy in -, resurfaced demanding payment. I questioned the lender to no resolve. Eventually it was charged-off and sold to a debt collection agency. They tacked on additional fee 's almost doubling the original $12000.00 debt. Again, questions and back & forth but no resolve, so the new higher amount was charged-off and sold once again. This new debt grew again, and I questioned and disagreed, so once again it was charged-off and sold yet again. But little did I know, it was ... |
Shellpoint Partners, LLC Mortgage credit decision / underwriting March 8, 2016 - I 'm trying to refinance a home loan. When I originally spoke with the loan company, we discussed a rate that would provide me with a credit big enough to incur no closing costs. Now, the lender is telling me that I may need to bring at least $5500.00 to closing, and I have a higher interest rate than we originally discussed. I feel that this is a bait and switch on their part. Also, on -/-/16 they told me that I could close on either -/-/16 or -/-/16, and are, as of today, now telling me that I ca n't close then, and telling me that they did n't schedule closing with my Ti... |
Shellpoint Partners, LLC Mortgage credit decision / underwriting February 25, 2016 - Dear Sirs/Madams, I would like to file a formal complaint against Shell Point Mortgage Servicing. My name is - - -. My loan number with Shell Point Mortgage Servicing is -. I reside at - - - - - FL -. I have been working diligently with Shell Point Mortgage Servicing company to get a modification approved for well over one year now. After providing Shell Point Mortgage Servicing company with their required and requested paperwork over and over again, continuously updating information which was previously sent and following up with updates I was approved for a HA... |
Shellpoint Partners, LLC Mortgage credit decision / underwriting August 13, 2015 - filed s previous complaint # - Shellpoint Mortgage Serviving. Shellpoint responded explaining what they could do and how shellpoint sent me an authorization to sign then they responded laying out what they would do. They did nothing the credit agencies reported for - day and removedany thing to do with Shellpoint. Shellpoint is messing with our lives ourcredit reports this is causing a rollercoaster with our creditscores. ... |
Shellpoint Partners, LLC Mortgage credit decision / underwriting July 31, 2015 - Shellpoint Mortgage Servicing company has been reporting that I am overdue $4.00 on a - mortgage that I paid off in - 2014. I am trying to take advantage of a refinance opportunity on my home mortgage so that I can finally get ahead on my budget. I sent Shellpoint a check for $5.00 to clear up the balance again. They said that there were over $2000.00 fees transferred with the account and I need to contact Resurgent. - - owns all of these servicing agencies. I have requested a breakdown of the fees and I get nowhere. Each time I inquire about the balance, I get targeted for m... |