Review and analysis of over 18 complaints against Shellpoint Partners, LLC
Shellpoint Partners, LLC consumers have reported over 18 official complaints related to Settlement process and costs. Out of the 18 consumer complaints against Shellpoint Partners, LLC, 33% were disputed by the consumer (i.e. the consumer was not happy with how Shellpoint Partners, LLC responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Shellpoint Partners, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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Shellpoint Partners, LLC Mortgage settlement process and costs January 7, 2017 - On or about - -, -, I had damage to my home from hurrican -. I submitted my claim and my Insurance company, -, paid out $64000.00. The check came out in my name and Shellpoint Mortgage Co. I called Shellpoint and they stated they will send me forms to fill out. After filling out the forms and signing the check, Shellpoint told me to mail it in. I asked can I send it certified or by -? She stated no because they do n't do that anymore. ( paper trail ) I felt uneasy about that amount being sent in but felt even more suspicious when they told me that they charge fees for Inspe... |
Shellpoint Partners, LLC Mortgage settlement process and costs December 9, 2016 - RE : Complaint # - Subject : - / Foreclosure / Trustee 's sale On - -, - per above foreclosure assignment our house was sold back to bank at >= $1,000,000 at - - - -, - - sale location and since then Shellpoint mortgage and - harassing us to vacant the premises within about 3 week and so, otherwise we will be forced by sheriff to vacant our home. My wife and I are so appreciative of your support so far but we are so depressed and need special attention ASAP. Following to our - -, - I have noticed that all of our letter did not delivered properly s... |
Shellpoint Partners, LLC Mortgage settlement process and costs November 7, 2016 - We signed an agreement to assume and modify our mortgage through -. Two days prior to finalization with them they sold it to Shellpoint Mortgage. They were supposed to adhere to everything agreed to by - and us. Removing my ex-husband from the loan and placing me there since we had a Quit Claim deed, the amount of repayment and monthly payments were also supposed to stay the same. However, they replaced my name with my ex 's and raised the original agreement amount from $2500.00 to $2200.00 in - then $2500.00 in - and raised it again in - to $2600.00. This is getting a l... |
Shellpoint Partners, LLC Mortgage settlement process and costs October 9, 2016 - for the past - years we have been going arund and aroun with shellpoint mortg we applied for a loan mod denied becouse i do n't make enough money for a loan mod so finally we got a agrement pay 6 payments on time and you will get it we did it flaulessly 5 months later still nothing mailed then the letter comes saying all the items are out of date so we update it and go again now we got a call from loss letigation that the docs r on there way approved after weeks and weeks and 40 or 50 calls we get papers to sighn and return we r happy until they say the notary republic did it wrong which wa... |
Shellpoint Partners, LLC Mortgage settlement process and costs August 3, 2016 - My mortgage servicer and lender ( s ), Shellpoint Mortgage, et. al., will not acknowledge nor process my application for modification. I have sent it via email to - ( - ) email addresses they gave me and also, for good measure, sent it by First Class US mail. I followed up months after sending it in, but, they will not acknowledge nor process my modificatiion application. They now say that I they have given me loss mitigation options, but, they have not, refuse to process my application! They are referring my file to foreclosure. I have been trying to modify this for years and this is wh... |
Shellpoint Partners, LLC Mortgage settlement process and costs June 15, 2016 - This is a continuation of my previous complaint # -. I 'm still requesting that my name be changed to my correct and legal name on my deed initiated by New Penn Financial - - -. All of their supporting identification, which includes my driver 's license and marriage license, states that my name is - - - not - - -, as was reported. They promised to make this correction and never did. There has never been nor will there be any driver 's license, social security card, or other means of identification stating that my name changed at any point. ... |
Shellpoint Partners, LLC Mortgage settlement process and costs June 9, 2016 - My - year old mother is refinancing her home. Her mortgage was recently transfered from - - to Shellpointe Mortgage Servicing. She and her attorneys have been trying to get a payoff statement from Shellpointe for over 3 weeks and they have not responded. As a result, her rate lock on her new mortgage commitment has expired and now she has to pay a higher rate. Shellpointe has not responded to - requests for the payoff. ... |
Shellpoint Partners, LLC Mortgage settlement process and costs May 31, 2016 - I obtained a mortgage through - - that mortgage was transferred to - - -. After I starting having trouble paying - - - transferred my loan to Resurgent Capital Services ( hereinafter Resurgent ). I initiated the Modification through Resurgent and during the modification process they transferred the loan to ShellPoint Mortgage Servicing ( hereinafter ShellPoint ). I obtained a loan modification ( Exhibit - Modification Documents ) through ShellPoint. I never received a Clarity Commitment Statement from ShellPoint and I requested in writing that they explain how the... |
Shellpoint Partners, LLC Mortgage settlement process and costs December 8, 2015 - Mortgage was refinanced. I paid for an appraisal which came back value - agent appraisal. The refinance was Based on -. After a Va appraisal was done again it came back at - an the Appraisal guy stated to me I had - equity At the closing the agent did n't show up an I was Ripped Off! - - - agent - - changed the paperwork an I sat there alone at the closing unaware. To my knowledge everything was based on -! ... |
Shellpoint Partners, LLC Mortgage settlement process and costs November 1, 2015 - My husband asked me to sign some loan documents to help him refinance his home loan. He stated that I had to be on the title for the refinance. When the papers were brought to me, they had the wrong name on them. I never took my husbands name and my driver 's license specified my maiden name. I was told by him and the notary to sign the documents anyway even though I protested. The documents are incorrect as I am not nor will not be known by the name on the mortgage refinance documents. Do I have to be or remain a part of this fraud? ... |
Shellpoint Partners, LLC Mortgage settlement process and costs August 5, 2015 - Hi, I need help ; we were given a - neg. mort. Loan, - - - bought the loan and sold to a trustee of Bank -. We have been trying to get a modification since -, in - we retained lawyers and Bank - still refused to modify us. On advice of lawyers we stopped our payments and consolidated our debt. Recently Shellpoint Servicing took over for Bank - -. We agreed to short sale our home, because Shellpoint would n't modify us either. We have a legal agreement with Shellpoint that we could short sale our home as long as we had an offer in my - -, -. We had our pro... |
Shellpoint Partners, LLC Mortgage settlement process and costs April 21, 2015 - After several years of stalling, Shellpoint Mortgage Servicing finally agreed to execute a deed in lieu of foreclosure. The deed in lieu was recorded on -/-/- and the mortgage satisfaction was recorded on -/-/- by the - County ( NY ) clerk. After several calls and letters to Shellpoint, they are still unwilling to provide documentation that confirms the closure of my account, to correct the information on my credit report or to provide a -for tax purposes. This includes several calls I made requesting a status, and most recently emails on -/-/- & -/-/- and a letter th... |