Shellpoint Partners, LLC Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure

Shellpoint Partners, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

After being approved for a loan mod in 2016 and making several trial payments ( which are currently being held by the mortgage co. ), my docs were not signed due to my being unable to verify outstanding loan amounts and charges with back-up documentation provided by the service provider. After finally receiving requested pay-off information and corrections to my credit reporting by the agency, I again completed a new loan modification per instruction by Shellpoint Mtg Servicing. My application was denied ( after previously being approved ) with no formal reason provided or opportunity to address any disqualifying factors. The sale date is fast approaching and as of today, I do not have a written explanation to provide to legal council or tax advisor, which is an unfair practice leaving me at a terrible disadvantage in efforts to resolve the matter and keep my home.

Shellpoint Partners, LLC customer in California
Mar 21, 2017

* Source: CFPB Complaint Database

Shellpoint Partners, LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Shellpoint Partners, LLCComplaint HistoryComplaints4/20121/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Shellpoint Partners, LLCLoan modification,collection,foreclosure93.9%3.2%1.9%1.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure2.6%80.5%0.9%7.4%0.6%6.9%0.9%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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