Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure
Shellpoint Partners, LLC Mortgage department,
Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California
After being approved for a loan mod in 2016 and making several trial payments ( which are currently being held by the mortgage co. ), my docs were not signed due to my being unable to verify outstanding loan amounts and charges with back-up documentation provided by the service provider. After finally receiving requested pay-off information and corrections to my credit reporting by the agency, I again completed a new loan modification per instruction by Shellpoint Mtg Servicing. My application was denied ( after previously being approved ) with no formal reason provided or opportunity to address any disqualifying factors. The sale date is fast approaching and as of today, I do not have a written explanation to provide to legal council or tax advisor, which is an unfair practice leaving me at a terrible disadvantage in efforts to resolve the matter and keep my home.
Shellpoint Partners, LLC customer in California
Mar 21, 2017
* Source: CFPB Complaint Database
Shellpoint Partners, LLC response to complaint:
Closed with explanation
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