Review and analysis of over 98 complaints against Discover
Discover consumers have reported over 98 official complaints related to Rewards. Out of the 98 consumer complaints against Discover, 35% were disputed by the consumer (i.e. the consumer was not happy with how Discover responded to their complaint) and 100% were processed in a timely manner. 15% of consumer complaints against Discover resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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December 15, 2016 - I signed up for a Discover credit card because of its cash back promotions, including 5 % " bonus '' spending categories and 5 % " Discover Deals. '' However, Discover has made it virtually impossible to verify that their cash back has been properly applied via unacceptably long delays in crediting the bonuses, inadequate and confusing documentation of the bonuses, and a chronic unwillingness to investigate my inquiries.... |
December 15, 2016 - I signed up for a Discover credit card because of its cash back promotions, including 5 % " bonus '' spending categories and 5 % " Discover Deals. '' However, Discover has made it virtually impossible to verify that their cash back has been properly applied via unacceptably long delays in crediting the bonuses, inadequate and confusing documentation of the bonuses, and a chronic unwillingness to investigate my inquiries.... |
November 14, 2016 - I used the Discover Deals section of the Discover.com website to make a purchase with a 5 % cashback bonus. I used this page ( - ) to buy a - and get 5 % back, but when I asked a Discover representative later for more information they said my purchase was excluded, even though - was not listed under exceptions for the deal at the time. The representative acknowledged that the live site at the time did not exclude the purchase, and said they would investigate further. The next day - was added to the list of exclusions, and I was told I would not receive the 5 % back, so I canceled t... |
September 17, 2016 - Last year my friend and I found out that Discover offered a matching bonus ( Double cash back ) program for opening a new DISCOVER IT card. Previously I had DISCOVER MORE card and I called customer service to swap my MORE card to IT card, and I was promised that I was qualified to earn the double cash back after my first - bill cycle payments. Now after one year, I did n't receive my matching bonus but my friend did ( my friend also swap from MORE card to IT card ). Therefore, I called discover customer service to ask about this. The supervisor said that they do n't have any evidence shows ... |
August 21, 2016 - Dear Sir/Madam, I have used Discover credit card for more than 10 years. About 1 year ago ( - - - I figured out after calling customer service ), I called their customer service to apply for Discover IT card to take the advantage of better cash back terms as it offers 1 % and double-cash back for first year. I was told that they could convert the one I had with them to IT card and get the same benefit and I did so. My card thus became Discover IT from - -, -. I was told I will get 1 % first for every month and double cashback bonus will be applied to my account after 1 year... |
July 30, 2016 - As part of the agreement I entered into with Discover for a credit card, I was offered an additional incentive where they would credit my account with additional cashback rewards at the end of my first year. Once the first year came to an end I called Discover to confirm that those rewards were coming my way, and also to verify the amount. This is the transcription of the video recording I took during that phone call. - : I wanted to just confirm one more time on the last thing we talked about, you said that all of the cashback I got from the last year was about $350.00, and then in a m... |
July 27, 2016 - Discover does not aware the correct bonus rewards. I have a Discover card that has a Cashback Bonus Program Terms and Conditions that reads : " You will earn a full - % Cashback Bonus on your first $250.00 in combined gas and restaurant purchases ( " G & R Purchases '' ) that are posted to your Account each pilling period. At the end of each billing period, we calculate your Cashback Bonus by multiplying your first $250.00 in G & R Purchases by - % ( - ) and all other G & R Purchases by up to - % ( - ) ( see " All Other Purchases '' section. " Gas '' purchases are those made... |
July 18, 2016 - Discover bank has a promotion where they double all cashback that you have earned at the end of 1 year. I enrolled in the promotion and even chatted with their CS team in order to confirm my enrollment. The chat agent informed me ( direct quote ) '' after reviewing your account I see that the enrollment was not completed as successful. I have already scheduled your account for the adjustemnt to have your cashback manually doubled. I will complete this at the end of your 12th billing cycle, then you will see it credited within two billing cycles after I complete the adjustement '' At that time ... |
July 17, 2016 - This is the follow-up to my earlier response on case # -. I have declined the company response asking for proof to substantiate their claim that gift cards were purchased. As they claim that was the reason due to which they are denying me roughly - in promotional bonus. I totally deny their claim. Discover need to honor the promised cashback on all my - purchases asap. No update was made by the bank on my earlier case ever since I disputed the response ( alomst 6+ weeks back )... |
July 11, 2016 - I applied on my discover - miles card - of 2015. My promotion was double your cash reward for the first year. I should have received my cashback double for the whole year on - billing cycle. I suspect when my original account was marked as fraud, - transactions was not authoized by me therefore they have to replace my card with another account number. The original account number is -. They have verified on the phone that i was indeed enrolled with the promotion. With this the promotion might have fallen off on my card. I started following up on it on - -, and has voice... |
July 11, 2016 - I applied and was approved for discover credit card -/-/2015. -/-/2015 Discover started a double cash back bonus promotion. Basically at your one year card anniversary the dollar amount of cash back bonus that you have earned would be doubled by Discover. So at my one year anniversary I noticed my cash back did n't double. I called Discover and asked about it They said that all card members were notified by email or by mail -/-/2015 giving them the chance to opt in to the promotion. I never received notification. Why would anyone turn down the chance to double the cash back? Why did n't ... |
July 10, 2016 - I was enrolled in Discover double case back program in -/-/- and got email confirmation in - - -. When I confirmed my time period of the double cash program -/-/-, the representative said that I was enrolled -/-/- even though there was n't any email nor record on my account reflected that information, and I made a lot of purchase using Discover it card in -/-/- assuming my program started on the date I received that email confirmation. When I called in to their customer service, the director explained that the email confirmation meant nothing, and the date on that ... |
June 22, 2016 - I placed an order at - by linking to the - website through the Discover Card ShopDiscover website. The offer stated that I would receive 5 % cashback bonus if I linked to the merchant 's website and made a purchase. I did so, but I did not receive the cashback bonus. I contacted Discover to resolve the issue, but they still did not credit my account for the cashback bonus. I feel that their cashback bonus offer is deceptive and that they do n't do enough to credit their customers ' accounts. I should n't have to follow up constantly to see if my cashback bonus offers were properly credit... |
June 17, 2016 - Rewards points incorrectly subtracted from account in the first quarter of 2015 on a purchase and my account has been negative in excess of over despite me continuously using my card and earning rewards. Spoke with - via Discover chat who confirmed that this should have not occurred. Transcript attached.... |
May 17, 2016 - I applied for a Discover it* card on - - when there was a $50.00 - - - offered for approved customers. When I applied I clicked directly on the link that was presented to me on the - website. Bear this in mind, as it comes into play further on in my story. I waited and waited to receive this reward. Finally, I contacted Discover card customer service. I am told that I selected a 0 % card, and not the gift card option. As I explained in a string of email correspondence to several Discover card representatives, I would NEVER chose that option, as I pay my bill in full every m... |
April 23, 2016 - I was offered a - % cashback promotional rate from Discover Financial on my Discover IT credit card for all purchases made with - - from -/-/- - -/-/15. I received cashback for - of - transactions and received e-mails -/-/- and -/-/- that I was being denied for the - other purchases becuase they thought the purchases had contained gift cards. When I asked for them to clarify what I was being denied the - % cash back rate for, I was told I needed to provide receipts for each purchase. This, weeks or months after-the-fact. There was no mention of receipt... |
April 15, 2016 - I participated in the promotion that Discover ran in the end of 2015. They promised to give 10 % back for all purchases made using -. I personally invested more than $500.00 into - phone just to participate in this promotion. I made - purchases using - on my Discover card ending - and - purchases using - on my Discover card ending -. However, only - transactions on card ending - and - transactions on card ending - have earned 10 % cashback. Later I received emails from Discover stating that some of my transactions contained gift card purchases ( withou... |
April 15, 2016 - Discover ran a promotion for - the miles on the Discover IT Miles credit card for purchases made using apple pay through - -, 2015 on up to $10000.00 in purchases for a total maximum of - miles. I spent more than $10000.00 during the promotion but did not receive a significant portion of the miles. I contacted Discover and they are requesting that I submit receipts to verify that my purchases were eligible. I have never heard of a company forcing a customer to produce receipts for purchases. None of my transactions were cash advances, they were all purchases. ... |
April 14, 2016 - I made a purchase of $1000.00 on - -, 2015 using my Discover it card with -. Discover was running a promotion offering 10 % cash back on purchases made using -. Discover has not paid the 10 % cash back that was promised. ... |
April 14, 2016 - I made a purchase of $990.00 on - -, 2015 using my Discover it card with -. Discover was running a promotion offering 10 % cash back on purchases made using -. Discover has not paid the 10 % cash back that was promised. ... |
April 14, 2016 - I made a purchase of $490.00 on - -, 2015 using my Discover it card with -. Discover was running a promotion offering 10 % cash back on purchases made using -. Discover has not paid the 10 % cash back that was promised. ... |
April 14, 2016 - I made a purchase of $490.00 on - -, 2015 using my Discover it card with -. Discover was running a promotion offering 10 % cash back on purchases made using -. Discover has not paid the 10 % cash back that was promised. ... |
April 14, 2016 - I made a purchase of $490.00 on - -, 2015 using my Discover it card with -. Discover was running a promotion offering 10 % cash back on purchases made using -. Discover has not paid the 10 % cash back that was promised. ... |
April 14, 2016 - I made a purchase of $980.00 on - -, 2015 using my Discover it card with - -. Discover was running a promotion offering - % cash back on purchases made using - -. Discover has not paid the - % cash back that was promised. ... |
April 14, 2016 - I made a purchase of $480.00 on - -, 2015 using my Discover it card with - -. Discover was running a promotion offering - % cash back on purchases made using - -. Discover has not paid the - % cash back that was promised. ... |
April 14, 2016 - I made a purchase of $480.00 on - -, 2015 using my Discover it card with -. Discover was running a promotion offering 10 % cash back on purchases made using -. Discover has not paid the 10 % cash back that was promised. ... |
April 14, 2016 - I made a purchase of $470.00 on - -, 2015 using my Discover it card with -. Discover was running a promotion offering 10 % cash back on purchases made using -. Discover has not paid the 10 % cash back that was promised. ... |
April 14, 2016 - I made a purchase of $500.00 on - -, 2015 using my Discover it card with -. Discover was running a promotion offering 10 % cash back on purchases made using -. Discover has not paid the 10 % cash back that was promised. ... |
April 14, 2016 - I made a purchase of $1000.00 on - -, 2015 using my Discover it card with - -. Discover was running a promotion offering - % cash back on purchases made using - -. Discover has not paid the - % cash back that was promised. ... |
April 14, 2016 - I made a purchase of $980.00 on - -, 2015 using my Discover it card with -. Discover was running a promotion offering 10 % cash back on purchases made using -. Discover has not paid the 10 % cash back that was promised. ... |
April 7, 2016 - Purchased items using both a Discover It and Discover Miles credit card using Apple Pay for the 10 % promotion -/-/--/-/2014. The purchases were flagged as ineligible for the 10 % promotion since they were gift card purchases. Was asked to submit receipts for purchases to prove that they were not gift cards. The receipts were long gone by the time they had sent the e-mails. No other recourse other than to dispute or file complaint. ... |
March 22, 2016 - for many years I have had my Discover cash back linked to my - account allowing me pay for my - purchases with my Discover cash back. A few days ago Discover disconnected my Discover cash back from my - account taking away my ability tto pay for my - purchases with Discover cash back. I call Discover asked why? Discover told me because I had refused to give them the ability to sell my personal data to third parties they were removing my Discover cash back link from -. NOTHING in my Discover credit agreement allows for Discover to withhold contracted priviledges afforded any othe... |
January 7, 2016 - Discover Financial Services ( DFS ) utilized deceptive advertising to promote the use of - with their Discover Card product and is not honoring payments promised to customers including myself. DFS issued a press release promising 10 % cash back on all - transactions conducted with a Discover card from -. htttp - After the promotion started DFS posted updated the terms and conditions on -/-/15 which specifically excluded the purchase of gift cards related to this promotion. Starting around -/-/15, after utilizing - for a multitude of transactions I began receiving au... |
December 28, 2015 - Discover Card advertised and has been running a promotion whereby the account holder will receive 10 % bonus points/miles for purchased up to $10000.00 total made using -. After the promotion began Discover changed the terms to dis-allow gift card purchases to count towards the promotion. They have arbitrarily declined me the bonus multiple times stating they believe I had purchased gift cards. They stated that if I did not purchase gift cards I should email them scans of my receipts. This shows that they are erroneously and without merit denying claims to the bonus with out any actual in... |
December 27, 2015 - The Federal Deposit Insurance Corporation ( " FDIC '' ) is the appropriate Federal banking agency with respect to Discover Bank, -, Delaware ( " Discover '' ), under section - ( q ) of the Federal Deposit Insurance Act ( " FDI Act '' ), - U.S.C. - ( q ). The Consumer Financial Protection Bureau ( ''CFPB '' ) has jurisdiction over Discover, pursuant to sections - ( - ), - and - ( b ) of the Consumer Financial Protection Act ( " CFP Act '' ), - U.S.C. - - - -, - and - - b ). Myself and numerous other similarly situated Discover consumers have not... |
December 5, 2015 - Currently Discover Credit card is running a promotion. Customers who use - with discover card can earn a 10 % cashback on all eligible purchases. The exact terms and conditions are " Earn an extra 10 % Cashback Bonus on up to $10000.00 of in-store purchases when you use your Discover card with - now through -/-/15. Excludes gift card purchases. No sign up needed. Rewards earned are in addition to your standard rewards and are added to your Cashback Bonus account within - billing periods. See Cashback Bonus Program Terms and Conditions for more information. '' I have made some ... |
November 28, 2015 - I made a number of purchases totaling close to $20000.00 across - Discover cards at - and - between - - and - using Discover 's - Pay promotion, which offered 10 % back on the first $10000.00 spent on each of my - Discover cards before the end of the year. Several weeks later, I received emails from Discover for each purchase, claiming that I must submit receipts for each purchase in order to prove that none of the items purchased were gift cards. There was nothing in the terms about needing to submit receipts, or that the burden of proof would be on me, rather than... |
November 26, 2015 - Discover is running a promotion where they are giving 10 % cashback for all purchases made via Apple Pay in store until -/-/15. I have made numerous purchases using Apple Pay but discover has not honored many of the purchases because they added a clause several days into the promotion that says " gift cards are excluded. " To enforce this clause, they are now blanket rejecting many purchases above a certain amount and requiring customers to provide receipts to show whether the purchase is or is not a gift card purchase. No where in their terms of service does it state that customers need... |
November 18, 2015 - Discover Card announced the - - " promotion '' on - - 2015. The promotion promised " [ f ] rom - -, to the end of the year, cardmembers who pay with their Discover card using - Pay will automatically earn an extra 10 % - - on up to $10000.00 of in-store purchases. '' ( - ) The details in their FAQ stated " Earn an extra 10 % Cashback Bonus on up to $10000.00 of in-store purchases when you use your Discover card with Apple Pay now through -/-/15. No sign up needed. Rewards earned are in addition to your standard rewards and are added to your Cashback Bonu... |
November 17, 2015 - In -, 2015, I began corresponding with Discover card services, through their online messaging center, about rebates I did not get for products purchased through their site forwarded to - to get the rebate promised by Discover. I followed all of their protocols and there is NO way for a consumer to know if the rebates were paid for any specific item. There was a list of at least - items I did not receive a rebate for. After my thoroughly documenting all the purchases, dates, numbers etc., they are still contesting many of them, and others they said 'were paid ' but I have no way of kno... |
November 16, 2015 - Discover started a promotion for % - Cash back on ALL purchases when using - ( No Exclusions ). I purchased an Iphone and applied for a Discover Card based on that promotion. Sometime shortly after the promotion started, Discover added restrictions to their original promotion. These new restrictions simply stated " Gift Card Purchases Excluded. '' Discover pulled a Bait and Switch with this promotion, they threw out a promotion with a great reward and no restrictions, once they had people committed and pulled in, they changed the terms of the promotion. On top of the change in terms, Dis... |
November 15, 2015 - Discover Financial Services has an 10 % Cashback Bonus when discover card is used to pay using - for in-store purchases. When I tried to use the eligible card at an - - - store, the charge got declined. When I called Discover customer service, they advised me to use physical card instead and then call customer service to get the 10 % Cashback bonus. I did just that! However, later when I called them they to refused to honor the promise and only offered - points as a courtesy ( equivalent of $10.00 ). The 10 % cashback bonus on that purchase would have been $40.00 dollars. ... |
November 15, 2015 - discover is not honoring 10 % cash back on - purchases ... |
November 9, 2015 - I got a new discover card because they had the promotion of 10 % back for upto - payed with - pay. There should have been an other 10 % cash back after 13 months. There was no limitation like gift cards, or need to have recipes or share purchase itemized data with discover. but now Discover do not awarded any bonuses for transactions they subjected to have gift cards included. So the process is to flag bigger dollar amount transactions and make the customer provide the information if he wants the cash back bonus. SO at a nut shell Discover changed the therms retroactivly. Discover has no... |
November 6, 2015 - Over the past couple of month, I have made several purchases of various electronics and other health related items. Discover is/was offering a promotion where they stated that customers would receive a 10 % reward bonus for using their - account when making the purchase with their Discover Card. I was just sent an email today informing me that I would not be receiving this 10 % reward bonus even though it was specifically stated in the terms that it would be awarded. I called their - number and was told that they thought that I purchased gift cards because of the dollar amounts. I did no... |
November 3, 2015 - Last month I received a new credit card from discover card. They changed the product that I already owned as I was not using my existing card anymore. The new card looked better therefore I activated it. When I checked my account online it showed a negative rewards balance of $120.00. It did n't make sense for me to have a negative balance as I was not using the card much for over an year. When I inquired they did n't give me a an explanation and said they would check and get back to me. I never received a call therefore I called again to check. At that time they said it could be due to retu... |
October 23, 2015 - On -, I signed up for a double cashback promotion that Discover had offered to its existing cardmembers as well as new cardmembers. Yesterday, I chatted in to make sure it was still on my account. To my disbelief, the chat representative told me they did n't see anything about it on my account and that I had never called in to add the promotion to my account, which is false. I know for a fact I called in, but they oddly have no records of it. I chatted in a month or two ago to confirm ( but chat was a separate issue ) and they confirmed I 'd receive double cashback -/-/-. I called in t... |
June 28, 2015 - I opened a discover credit card five years ago. During these five years, I used this card for a lot of things they promise to give cash back to : food, gas, clothing. I have earned - dollars of cashback and have never redeemed them. I have been paying my bills every month on time. In - 2014, they suddenly closed my card said it 's some kind of business decision. Then I called them to ask for my cash back, that 's - dollars cash back .They first told me that they are going to send the cashback in check to me. I waited and waited but never received it. I called again, they said they are... |
June 4, 2015 - Discover has an offer where you refer a friend and they give you a $50.00 reward if the friend sings up. I referred a friend who got accepted but i never received the reward. On contacting the customer service i was told there was some error in the prior statement as i had received - rewards which was then deducted from my current statement rewards without specifying it in the statement. On further questioning, they did failed to show me how much of error was present my previous statement. ... |
April 21, 2015 - Discover close my account on this -. I have - cash back and redeemed as staples gift cards. However, I did't receive - dollars gift card and contacted discover on -. The agent told me it need to take 6-8 weeks to investigate. Ok and then I wait and contacted them lately ( more than two months ). The agent just told me they wont replace it and - specialist would contact me in 24 hours. Unfortunately, no one contact me again until I called back. Told me discover made a decision and not replace that to me. I see a bad customer attitude company here and I wan na everyone know how di... |