Discover Credit Card Complaint

Rewards

Discover Credit card department,

Rewards Illinois

I signed up for a Discover credit card because of its cash back promotions, including 5 % " bonus '' spending categories and 5 % " Discover Deals. '' However, Discover has made it virtually impossible to verify that their cash back has been properly applied via unacceptably long delays in crediting the bonuses, inadequate and confusing documentation of the bonuses, and a chronic unwillingness to investigate my inquiries.

Discover customer in Illinois
Dec 15, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Consumer disputes how Discover handled their complaint

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Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints12/20113/20124/20125/20126/20127/201212/20121/20132/20133/20134/20135/20136/201311/201312/20132/20143/20144/20145/20146/20147/20148/20149/20141/20152/20153/20154/20156/20157/201510/201511/201512/20151/20163/20164/20165/20166/20167/20168/20169/201611/201612/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverRewards72.4%15.3%4.1%2.0%3.1%3.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.5%53.6%17.5%19.3%4.2%4.2%0.5%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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