Discover Credit Card Complaint

Discover Credit card department,

Rewards Illinois

Dear Sir/Madam, I have used Discover credit card for more than 10 years. About 1 year ago ( - - - I figured out after calling customer service ), I called their customer service to apply for Discover IT card to take the advantage of better cash back terms as it offers 1 % and double-cash back for first year. I was told that they could convert the one I had with them to IT card and get the same benefit and I did so. My card thus became Discover IT from - -, -. I was told I will get 1 % first for every month and double cashback bonus will be applied to my account after 1 year. - -, - I use their online chat to check my double cashback status. I was told this time it was not applied to my account. The notes do n't include the full phone discussion and no such terms documented thus there 's no way for them to provide me double cashback. They said I could apply another IT card now to get the double cashback. Of course that 's not my expectation as I


Obviously it is a situation the customer service person made some mistake 1 year ago. I asked them to review the full phone-conversation. The online chat supervisor said they could n't do it and asked me to call the service phone number. I made the call that another supervisor told me they could only review phone conversation within 60 days, and only way to review earlier date is through subpoena. He could n't do anything. Discover card is a big company, I felt I was ripped of as their customer service is not considering their customer 's benefit even at the minimum level. Below is some related facts, 1. Called the customer service on - -, - and was told I could get the double cashback benefit with the new IT card. 2. Double cashback would be applied at end of first year, - -, -. 3. Discover mentioned even it was told me 1 year ago, they could n't confirm it as 60 days are the limitation for the phone conversation they can review. 4. No way I could know if I would have double cashback in 60 days. 5. Only subpoena could get the conversation. They might think nobody will do so as the cost associated with this. They are not willing to make any further actions to resolve or understand the issue. Such a bad experience with a renowned company and would like to warn any customer with them.