Discover Credit Card Complaint

Rewards

Discover Credit card department,

Rewards New Mexico

I placed an order at - by linking to the - website through the Discover Card ShopDiscover website. The offer stated that I would receive 5 % cashback bonus if I linked to the merchant 's website and made a purchase. I did so, but I did not receive the cashback bonus. I contacted Discover to resolve the issue, but they still did not credit my account for the cashback bonus. I feel that their cashback bonus offer is deceptive and that they do n't do enough to credit their customers ' accounts. I should n't have to follow up constantly to see if my cashback bonus offers were properly credited. I feel that the company is willfully deceiving people.

Discover customer in New Mexico
Jun 22, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints12/20113/20124/20125/20126/20127/201212/20121/20132/20133/20134/20135/20136/201311/201312/20132/20143/20144/20145/20146/20147/20148/20149/20141/20152/20153/20154/20156/20157/201510/201511/201512/20151/20163/20164/20165/20166/20167/20168/20169/201611/201612/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverRewards72.4%15.3%4.1%2.0%3.1%3.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.5%53.6%17.5%19.3%4.2%4.2%0.5%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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