Discover Credit Card Complaint

Rewards

Discover Credit card department,

Rewards Oregon

I was offered a - % cashback promotional rate from Discover Financial on my Discover IT credit card for all purchases made with - - from -/-/- - -/-/15. I received cashback for - of - transactions and received e-mails -/-/- and -/-/- that I was being denied for the - other purchases becuase they thought the purchases had contained gift cards. When I asked for them to clarify what I was being denied the - % cash back rate for, I was told I needed to provide receipts for each purchase. This, weeks or months after-the-fact. There was no mention of receipts needing to be retained when the promotion was launched, or at all during the entirety of the promotion.

Discover customer in Oregon
Apr 23, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Consumer disputes how Discover handled their complaint

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints12/20113/20124/20125/20126/20127/201212/20121/20132/20133/20134/20135/20136/201311/201312/20132/20143/20144/20145/20146/20147/20148/20149/20141/20152/20153/20154/20156/20157/201510/201511/201512/20151/20163/20164/20165/20166/20167/20168/20169/201611/201612/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverRewards72.4%15.3%4.1%2.0%3.1%3.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.1%19.3%4.2%4.2%0.5%17.5%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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