Discover Credit Card Complaint

Rewards

Discover Credit card department,

Rewards Oregon

I was offered a - % cashback promotional rate from Discover Financial on my Discover IT credit card for all purchases made with - - from -/-/- - -/-/15. I received cashback for - of - transactions and received e-mails -/-/- and -/-/- that I was being denied for the - other purchases becuase they thought the purchases had contained gift cards. When I asked for them to clarify what I was being denied the - % cash back rate for, I was told I needed to provide receipts for each purchase. This, weeks or months after-the-fact. There was no mention of receipts needing to be retained when the promotion was launched, or at all during the entirety of the promotion.

Discover customer in Oregon
Apr 23, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Consumer disputes how Discover handled their complaint

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Contact Discover

https://www.discover.com/
224-405-1747
[email protected]
P.O. Box 30943 
Sale Lake city UT 84130
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