Discover Credit Card Complaint

Rewards

Discover Credit card department,

Rewards Nevada

In -, 2015, I began corresponding with Discover card services, through their online messaging center, about rebates I did not get for products purchased through their site forwarded to - to get the rebate promised by Discover. I followed all of their protocols and there is NO way for a consumer to know if the rebates were paid for any specific item. There was a list of at least - items I did not receive a rebate for. After my thoroughly documenting all the purchases, dates, numbers etc., they are still contesting many of them, and others they said 'were paid ' but I have no way of knowing what item it was. I feel they are not paying on the rebates legitimately earned.

Discover customer in Nevada
Nov 17, 2015

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints12/20113/20124/20125/20126/20127/201212/20121/20132/20133/20134/20135/20136/201311/201312/20132/20143/20144/20145/20146/20147/20148/20149/20141/20152/20153/20154/20156/20157/201510/201511/201512/20151/20163/20164/20165/20166/20167/20168/20169/201611/201612/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverRewards72.4%15.3%4.1%2.0%3.1%3.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.1%19.3%4.2%4.2%0.5%17.5%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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