Discover Credit Card Complaint

Discover Credit card department,

Rewards Ohio

Discover Financial Services ( DFS ) utilized deceptive advertising to promote the use of - with their Discover Card product and is not honoring payments promised to customers including myself. DFS issued a press release promising 10 % cash back on all - transactions conducted with a Discover card from -. htttp - After the promotion started DFS posted updated the terms and conditions on -/-/15 which specifically excluded the purchase of gift cards related to this promotion. Starting around -/-/15, after utilizing - for a multitude of transactions I began receiving automated e-mails from DFS, specifically --, claiming I had purchased gift cards on certain transactions and requiring me to submit receipts in order to receive the previously promised cash back. DFS me advised to contact the merchant and/or DFS would contact them on my behalf. The requirement to retain receipts was never mentioned in either the initial press release or any updated terms and conditions on DFS related websites and I had not retained any receipts which I could provide DFS. I e-mailed the above listed e-mail address advising that I did not have receipts for the various transactions/merchants they were questioning and was unable to obtain them for the merchant. Only - detailed receipt was obtained by DFS for $410.00 on -/-/15 from -. After I began receiving receipt requests I began keeping all my - receipts, though not required by DFS ' stated terms and conditions. I am requesting DFS honor all my other - Pay transactions and provide an accounting for the payments they promised.