Review and analysis of over 3,892 complaints against JPMorgan Chase
JPMorgan Chase consumers have reported over 3,892 official complaints related to Loan servicing, payments, escrow account. Out of the 3,892 consumer complaints against JPMorgan Chase, 23% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase responded to their complaint) and 100% were processed in a timely manner. 9% of consumer complaints against JPMorgan Chase resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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JPMorgan Chase Mortgage loan servicing, payments, escrow account December 17, 2015 - I recently suffered significant water damage to my home for which my insurance company paid out a large claim to make repairs. My home mortgage is with CHASE BANK. Chase required that I deposit the proceeds of the insurance claim in a " monitored escrow account '' which they assured me would be available for me to make the necessary repairs but that they had the right to control distribution to ensure that repairs were being made. Having no choice, I deposited the funds in the escrow account. I then asked for an immediate partial distribution to pay my public adjuster. In addition, under Chase... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account December 16, 2015 - Informed by CHASE bank that the servicing rights to my mortgage loan was to be handled by another company and as of - -, 2015 they could no longer accept my mortgage payment. Also, informed by CHASE bank that they were missing a payment that I show through - - - the payment was negotiated ( cashed ) as all payments are sent through credit union. CHASE bank also increased my escrow requirements more than - just before the transfer and did not justify. I made contact with local tax office and insurer and the billings do not justify the increase. CHASE letter provided a number a... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account December 15, 2015 - In -, I obtained a negative-amortization loan from Wamu and paid my property tax and insurance separately. In -, I had fallen behind on property taxes, and my property value had also decreased approximately 40 % due to the housing market collapse. I filed an Appeal with the County Assessor to reduce my taxes in - -, and while awaiting a hearing date, fell even farther behind. I was finally notified of a tax hearing date set for - -, -. In - - I was notified by Chase that due to my property tax arrears, they were establishing an escrow account for me. However, their ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account December 12, 2015 - I am still - and have tried dealing will of these issues. I have not worked since -, 2015. I am still disputing their mortgage amounts, they continue to charge me for an impound account my loan amount is - the letter states -. I am attaching a letter with the last mortgage payment returned. ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account December 12, 2015 - We purchased a townhouse in -/-/-. I could not pay down-payment 20 % to avoid PMI but paid 15 %. After the purchase, we renovated Kitchen and bath and asked the mortgage company Chase to remove PMI by re-appraising the townhouse. They said we need to have 80 % or less of LTV or at least $310000.00 for the appraisal. I submitted the request form, and later, one appraiser came home and evaluated it as $320000.00 ; however, Chase did not cancel the PMI with a reason they did not give us, which was it requires LTV 75 %. All of sudden, they changed the requirement. Based on another mortgag... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account December 12, 2015 - I can not get from chase who services my mortgage, who owns it and who has original loan docs and signatures. ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account December 11, 2015 - My mortgage was sold to Chase approximately 15 years ago, and I have had nothing but issues with them since. First, my home was hit by a hurricane in 2004, and Chase held up insurance payments to me during rehab of the property, causing me to pay subs out of pocket, and waiting for months to be reimbursed. I know that was not the intent of the law that sends insurance payments to the lien holder. They only have one department that handles these disasters, and they are located in California, with no concept of hurricanes. Now, every year for the last five years, I get a threatening letter with... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account December 11, 2015 - On -/-/- I owed Chase $110000.00 for my mortgage then they incorrectly added - as a " loan maintenance fee '' which they tell me is the correct amount for compound interest due to my loan modification. I do not think this compound interest is correct and would like this amount corrected - my original interest rate was 4.87 % pre-modification. At one point my loan was paid down to as low as $110000.00. I had a HAMP modification starting in -/-/- and Chase would repeatedly lose my paperwork and delay finalizing my modification for 2 years where in the meantime they put my m... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account December 10, 2015 - I am writing because I received a letter from Chase Bank - - to tell me that my mortgage loan will be transferred to - inc on - -. Since then I have spoken to several Chase rep about my loan being transferred and why am I finding out so late but their only answer is that they can transfer the loan at anytime. I called Chase today to get a pay-off quote from them and was told by a Chase rep that my loan was transferred yesterday and the case was closed yesterday and that they were trying to get in contact with me. If they were trying to get in contact with me, how come i have no ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account December 10, 2015 - After foreclosing on the property in - - Chase rescinded the foreclosure in - -. I then began the process of qualifying for a loan modification, I entered into a agreement with Chase in - - with payments of $4100.00 per month until -/-/-, the agreement further called for a principal reduction of $440000.00 if my mortgage payments were made on time and I was not in default. My payments are current and I am paid through -/-/- -, more than one year since the agreement. Chase has not kept their part of the agreement by reducing the principal balance as they have ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account December 9, 2015 - I called Chase to find out if I could move my due date. The guy I spoke with was very nice, he told me I could not change my due date but what he could do was set up payment arrangements to avoid that - $ late fee. I owe - $ a month and was paying $1000.00 every month before the end of the month, it was just after the - of the month causing me to have a - $ late fee. I was n't too worried about the late fee, just did n't like being late due to the way my paychecks fell. He proposed that I not pay - to give me time to save up the extra payment then for the next 6 months pay -... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account December 7, 2015 - This letter is in regards to filing a complaint against Chase Bank. I have a Mortgage with them. They took my loan over from Wamu Bank in -/-/- but per my creit report is says Chase has it since -/-/- Since the change of banks there are several problems with this bank, Listed below are my complaints,1, They are miss applying my payments, See examples attached. I am paying extra escrow and they are not applying. it along with some payments Have sent receipt showing how much they show receivng but is not the amount applied. Want these funds back and the payments not applied to be appli... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account December 4, 2015 - My wife and I were trying to get a home equity loan. I asked for your help earlier this year, case -, and I have learned more about the problem. Earlier in our loan, - went out of business and Chase took over our mortgage. The loan was never transferred. This info was taken from your investigation earlier : On -/-/-, in order to allow a new lien release to be processed, our Legal Department asked to have an Assignment prepared to show the transfer from - - - to JPMorgan Chase Bank , N.A . However, on -/-/-, we received confirmation from the Lien Release Department that... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account December 3, 2015 - Chase is not responding to my request. Chase bank continues to mis calculate my Escrow and I believe they are mis applying it to someone else account. every year for 3 years they have increased my escrow and its not because of an increase in insurance or taxes. it has been all about a shortage. They have not responded to my request for a detailed outlined as to when my account was first miscalculated and why. ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account December 2, 2015 - In - - I modified my mortgage. Written into the modification was a buyers incentive. " If your make your monthly mortgage payments on time, you will accrue a monthly benefit equal to $83.00. This amount will be applied yearly at the anniversary of your trial period plan, for 5 years. If at anytime during this 5 year period the loan becomes - or more full monthly payments past due, you will lose this benefit. This includes the loss of any accrued but unapplied principal reduction benefits and the eligibility to accrue additional principal benefits, even if you bring your mortgage up ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account December 1, 2015 - Chase will not release the remaining funds from the insurance settlement I received as a result of storm damage my home received last winter. The amount they are holding is approximately -. The give me inconsistent answers as to why they are holding back the funds. ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 30, 2015 - Received - Mortgage statement from Chase and saw that they charged my escrow account $1000.00 on -/-/- for - insurance. I have the required building and hazard insurance, as well as my owner 's policy. I never signed up for - insurance, was never notified I needed it, and certainly never authorized Chase to charge my escrow account for it. I contacted Chase customer service at - and they spoke to their insurance department at - -. They agreed I did not need the insurance and said they would remove. They provided confirmation # - and said I would receive written conf... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 29, 2015 - yes i worn a law suit against chase mortgage i recieve my deeds full owner ship a year ago and they have ohold on me my credit all credit beau they surpose to had clear that please help me. ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 27, 2015 - Simultaneously I applied for, and received, - mortgage modification trial packages with the same bank. My first mortgage was $44000.00 ( balance owed ), - mortgage was a Line of Credit ( $150000.00 ). I followed the directions for the trial period to the letter for both modifications. I paid on them for 8 months, then to my surprise the bank refused to accept any more money on the first mortgage and then I received a Intent to Acceleratate. The - mortgage ( Line of Credit $150000.00 ) converted to a permanent modification without further incident. They are now foreclosing and ta... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 27, 2015 - in 2012 I received notice from chase mortgage that my insurance underwriter moved out of - My mortgage, in effect, doubled. It was approximately 4 to 5 months that had passed when I realized this had occurred and my payments were being held in suspense and I was being penalized. I paid a higher rate for several months, being assured that everything would be okay at the end of that period. It is not. I am in an escrow spiral I can not get out of and they are demanding over - dollars a month starting -. I am a mother of - kids. It is -. They will not be receiving payment. I have... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 26, 2015 - CHASE is not vetting the servicers to whom they sell their mortgage loans and should be investigated for negligence and the consequences it produces. Below is a thread. My mortgage loan was recently ( -/-/15 ) sold by CHASE Bank to a collection agency called -. I never missed a payment nor was late with a payment in the ten ( 10 ) years I was with CHASE. I do understand that, under the terms of the loan, CHASE may sell my loan servicing to other entities. I do expect however that whichever entity they sell it to would be able to service it adequately and legally, and follow the term... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 26, 2015 - I sent my mortgage payment due - -, 2015 to Chase Financial Services, it was received by them on - -, 2 days prior to the due date. Inexplicably and without my permission, they applied the entire payment to principal instead of to my next due payment ( - - ). Then they recorded my - - payment as delinquent and applied a late fee on - -. I received the first notice of this when I got home from work on - - and found a message from Chase advising me to call them. I immediately went to their website to verify they had received my payment. It was then that I lear... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 25, 2015 - CHASE took over servicing my mortgage loan from - in - 2015. I originally set up the drafting of my payment for the - of the month when I refinanced with -, authorized by me on - of - 's loan closing papers. There were no problems with - servicing of my loan. When CHASE took over in - 2015, it drafted my payment on the - of - and - ; and, according to CHASE, this was done based on - records that CHASE had. I asked CHASE if it was looking at the document I executed as part of my loan closing papers ; and, CHASE said no, that it was looking at - account rec... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 23, 2015 - Paid off our mortgage loan -/-/15. Chase is not reporting our payment on - -, 2015. On our credit report states our last payment was made - in the amount of our payoff, but this was made on - - 2015. Enclosed is the proof of payment on - - as well as a letter from Chase dated - - that our mortgage has been paid off. We made a regular scheduled mortgage in - 2015. ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 20, 2015 - It has come to my attention that a deposit issue with another financial institution has caused an unfortunate chain of events resulting in a mortgage payment due to Chase becoming past due. Chase has since reported my mortgage loan as being once 30-59 days late and then also secondly as being & gt ; 60 days late. In contacting Chase, I was transferred around to several agents before finally being told that my only option was " to just move forward. '' This is neither a resolution nor an acceptable form of customer service. First, the time between my due date and the date that I recognized and ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 17, 2015 - I have had a Mortgage with Chase Mortgage for a few years. In - I received notice that my escrow payment was to be increased. If not, my payment would be increased $280.00 to -. I made the payment on the escrow shortage on - - 2015. In early - I received a letter from Chase in the mail that my new payment would be increased by this new amount ( to - ) There was no acknowledgement that they had received the escrow payment or otherwise why this was. I called Chase on or around - - to ask for clarification. I went through - sets of menus and talked with - people, -... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 17, 2015 - I applied for the removal of PMI and was rejected. My LTV is below 78 % and feel it should be removed, as long as payments are current. ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 17, 2015 - I have NEVER been late with a payment on this loan. Yet, Chase bank routinely harasses me with collection threats that they state are required by Federal and State law. Not all correspondence contains these threats, only some of the correspondence I receive. Provide the Federal law, State law, rule or term of the note that Chase routinely refers too that affirms the threat contained on some of the banks correspondence and made during some of their telephone calls : " This communication is an attempt to collect a debt and any information obtained will be used for that purpose '' ; " Any p... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 10, 2015 - Recently my loan payments increased because of an increased need in my escrow account. I am retired and tightly budgeted so an increase of $ -/month is impossible ( partial payments are not accepted ). I learned the reason is an increase in homeowners insurance and taxes. I have explained this to Chase but they say that their hands are tied. I have had to wait to pay each month until my Soc Sec check arrives which makes my payment late. I am appealing the taxes and I have changed insurance companies. Recently I caught up but I still receive telephone calls from Chase Mortgage even when my m... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 9, 2015 - I received a letter from Chase stating my payment -/-/- was not credited and requested I send proof of payment. I inquired with my bank and my bank sent statements -/-/- verifying we did in fact make a payment -/-/-. I was unemployed -/-/- and called Chase stating so -/-/-, we paid $810.00 -/-/-, we made - payments in the amount of $810.00 -/-/- to cover the missing month and paid $810.00 -/-/- payment. I faxed the same information the bank faxed -, she called me and left voicemail stating she was having the payment credited to have issue res... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 9, 2015 - - -My goal in this complaint is for Chase to correct our credit report and undo, or at least prevent further damage to our credit. As you can see they say were late on our payments in -/-/-, and we never were. The proof of this is that we were credited with - $5000.00 principal reductions for never being late on our payments since we entered the TARP program in -/-/-. In -/-/- after struggling with under and unemployment for over a year, I was unable to meet my financial obligations under my mortgage. About a week before my payment was due ( I must make my payment o... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 9, 2015 - I seemed to have misplaced my old mortgage information for the address of - - -, - CA -. I am hopeful that JP Morgan Chase can assist since the loan was through them and paid off in full. I am wanting a paid in full receipt for that loan if possible. I spoke with someone on the phone who was able to locate the loan information, but I am just wanting a confirmation in writing that the loan was paid in full as agreed. The loan was paid in full in - or - of 1993. Thank you. ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 6, 2015 - In -, -, my wife and I re-financed our condo to a 15 years fixed rate conventional loan. Since our LTV ratio was above the - ratio, we were required to pay PMI.Based on discussions with the lender & our loan agreements was the PMI would be automatically removed when at 78 %, which is in line with the Homeowners Protection Act of - ( " HPA '' ) .The original lender was - - - - - Recently, Chase took over the loan.Our ordeal started on -, when I called Chase to have our PMI removed and refund the already paid PMI because I realized that our LTV was at -, which is... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 4, 2015 - I received an Escrow Shortage notice via mail from Chase Mortgage. I was not credited for $200.00 to my escrow account for - 2015. My escrow payment comes directly out of my house payment each month. I have called numerous times and spoke with - different people at Chase regarding this. Supervisor - - said I was correct and their statement was inaccurate. She then called me back 2 days later and said she made a mistake and would send me the appropriate paperwork. I have not received anything further and I left a message for her on -/-/15. She has not returned my call. ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 4, 2015 - I filed bankruptcy and did not include my mortgage as I intended to keep it and have always paid on time. After I filed my BK but before it was discharged a law was changed stating that you must reaffirm your mortgage with your bank. I was never notified and my bank refuses to list my mortgage on my credit reports and it shows up as included in my BK. So my years of perfect payments do n't show up on my report. Chase bank has admitted that this fell into a grey area but says there 's nothing they can do about it. I want my mortgage to show up on my credit report because I notified them that I ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 3, 2015 - My wife, - - -, has mortgaged our home to " Chase ''. Property address : - - -, -, Mi -. Chase Loan No. ending in " - '' .Our regular monthly mortgage payment amount is $410.00. On or about - - we made the arrangement to have that amount drawn from our " My Personal Credit Union '' checking account, and that arrangement was confirmed with " Chase ''. On or about - - a " Chase '' letter dated - -, 2015 was received by us stating among other things that due to a credit of $170.00 against our account our payment for the month of - would be $240... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 3, 2015 - I pay my mortgage to Chase via -. I accidently entered the wrong - - - - - - did not contact me, but my payment was returned to them due to the wrong address. Chase sent me a late payment and we ( - ) uncovered what happened. I immediately paid my - mortgage payment. Chase reported me to the credit bureau. I 've had my home for almost 20 years and have never been late. I 'm asking Chase to expunge this from my record based on my good-faith statement. They refuse. I think this is unfair, not consumer friendly, and a severe repercussions for a simply typing error. I ha... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 2, 2015 - - -Account -Chase- - Ohio -Just received another telephone call today that was rude, arrogant and very antagonistic. I 'm told by Customer Service folks that the telephone call was from your default section of Chase. You have been told to stop these antagonizing telephone calls and correspondence with this threat. You continue to ignore my instructions to stop. Once again these calls and letters with this threat must stop. On hold for - minutes so far today and still your representatives lie and tell me there is a law that requires them to make this threat. Left messag... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account November 1, 2015 - I am a - veteran who purchased a foreclosed home -/-/-. Chase bought the loan the next month. By -/-/- I already noticed problems with my loan. In New Jersey, i am property tax exempt, but chase paid the tax anyway. My township tax assessor contacted Chase, and was told the problem would be fixed. It has been 8 months now, and the problem has gotten worse. I should not have any escrow except for property insurance, but Chase continues to bill me for escrow shortages, even though both myself and the tax collector 's office have made numerous calls to various Chase departments. Even... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 31, 2015 - My mortgage escrow continues to be mis calculated each year. It is not increasing because of an increase in taxes or insurance, it is increasing because of poor calculations and they never have to provide proof. I entered into a loan modification process with them in -/-/- I was only - payment behind. I followed there procedures during the trial and entered into the perm modification -/-/- at that time they told me my escrow was behind and they had to increase my payment by - or - dollars. here we are again they are now saying I 'm - behind/short. They never corrected my... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 31, 2015 - - - - - VA -I never applied for a loan Mod on this loan It has been lien stripped via bankruptcy someone did not get the memo I called and verified you got the bankruptcy paper work but someone keeps sending letters. Every time I call to update the account they keep asking me to modify a loan ... I tell them it does not exist and to update the files and they hang up on me. Please update your files and delete all trade lines for me they have all been discharged via bankruptcy. PLEASE READ THE BANKRUPTCY DOCS FULLY!!!!!!! SS # -DOB -/-/- ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 29, 2015 - In - 2014 I used Chase internet bill pay and processed my home payment. In - they contacted me and said the payment never went through. They apologized and removed the late charge. They said they were having maintenance or the system was down and took my payment over the phone. They never told me they would be reporting to the credit agencies I was late. I was late but it was not my error. I have requested several times for this to be corrected and they have refused. I recently was declined credit due to this specifically being on my credit reports. I have called, write letters, etc., bu... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 29, 2015 - I have a mortgage that was finance in - at the time it was an 80 % /20 % loan. WAMU/Ocwen had the 80 % and Chase had the 20 %. At loan origination it was - ARM. while going through financial difficulty I called - and Chase and - refinanced my loan through HARP or HAMP at a lower rate of 3.875 % and fixed my rate but CHASE has decided not to Fix or lower my rate. Currently they are charging me 9.025 % on my loan. I have tried refinancing with them twice and they have refused. Can you please step in and help me get a better rate from Chase? Thanks, - ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 28, 2015 - I have a mortgage loan with Chase on a home with my partner since -/-/-. We got married in -/-/- but due to FL law we were not recognized until -/-/-. In - she filed for Chapter - Bankruptcy and the without my knowledge included the house in the filing. I have been making payments on the loan myself since -/-/-. During my mediation I pulled my credit report and realized my Chase Mortgage payments were not being reported. I did more research and found out that my spouce was removed from all financial repsonsibility for this loan. My problem with Chase is that during th... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 27, 2015 - JP Morgan Chase closed homeowner 's Original Loan ( ... -/-/- ) on or about -/-/- during the commission of illegal loan procedural acts. JP Morgan further covered up these illegal loan procedural acts from homeowner until she accidentally found out from their own employees during - holiday in 2014. Homeowner also discovered other illegal loan procedural acts performed by JP Morgan Chase. JP Morgan Chase had no intentions of letting this homeowner know about their illegal loan procedural acts. Because of the continued cover-up homeowner reserves any and all of her rights against JP... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 27, 2015 - Chase company did not properly credit the payments that I made -/-/- in the amount of $950.00 and -/-/- in the amount of $950.00. This payment should have been credited to : -/-/- payments. I spoke with - - in escalations on -/-/- and request that our recorded conversation be referenced if you have any questions. - stated at the end of our call that once -/-/- payment was credited to our account we would be current. - was aware - payment in the amount of $950.00 was already sent by my bank to Chase and stated she would " watch '' my account over th... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 26, 2015 - continued complaint- - Date -/-/20151. The Banks continue to disregard of my rights.. 2. The Banks failure to release insurance proceeds to me, after instructing me to endorse the check to the bank, make the repairs with my money, let them inspect the home, have an affidavit notarized, pay the loan current with my attorney is distressing. 3. The Banks are not disclosing to me important information necessary to make the payments to the loan and keep the loan current. a. P.I.T.Ib. PAYMENT AMOUNTc. LOAN AMOUNTd. LENGTH OF LOAN4. The Banks are violating Dodd Frank Mortgage Servicing rules ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 26, 2015 - Last fall I began the process of being qualified to receive relief in my mortgage payments via the HARP Program with Chase Bank. There was a steady flow of information back and forth but what made it tough was that every 3 to 4 weeks I was assigned to a different Account Assistant. I seldom talked to the same person twice. So everything had to be repeated numerous times. Finally I was informed that I qualified for Harp relief by - -, who told me to keep paying and not to get behind while the agreement was being finalized. I was told that my mortgage payment was being changed from $1700.... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 24, 2015 - The day after making my payment in - - - - - Chase began to make unusual actions in the account. On -, -, -, -, -, and on - a series of actions called Payment were performed but they were all at zero, so no effect was experienced. On - the bank made " a payment ''. Not me, them. The took this from suspense. Then on - they removed my - payment to pay back the suspense. I was now 30 days late. On - I made my payment with no knowledge of the above. They took this to pay for - instead of -. I soonreceived a confusing and terrifying chain of paperw... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 23, 2015 - On or around - 2015 I was advised by a Chase banking representative that I could " save on my interest rate costs by paying bi-weekly or refinancing. '' I began making payments in amount of approximately half my mortgage payment due ( -- every other week ). I continued to make such payments for the next 2 months approximately until I began getting calls by Chase servicing about my " late payments. '' They explained then that bi-weekly payment was not an option. I inquired as to the amount due then to get the monies Chase was placing in an " unapplied funds account '' to my mortgage, ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 22, 2015 - Please refer to case # -. I have applied on behalf of my aged ( - yrs. old ), ill mother to have Chase Bank reduce the interest rate on her mortgage loan -/-/-. She is currently paying 7.85 %. The she is retired and on a limited retirement income. The house needs a new roof as the current roof is over 50 yrs. old and is leaking causing water damage to the structure. She is trying to save money to replace it. We supplied Chase with all of the required documents but they have continued to " sand bag '' us by taking their time and requiring each month that we supply additional bank sta... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 21, 2015 - I am current on my mortgage with Chase Bank and have been since - 2013. My interest rate of 10 % is a predatory loan which I have tried unsuccessfully to modify twice with Chase to no avail and can not qualify for HARP because my loan is not with -. Chase continues to add unwarranted fees such as having someone come by my house, which I 've been in for eight years now, to make sure " my family still lives there ''. I was just put in collection in -/-/- while not being late on my payment. When asked why, I was told because my payment was late. Clearly it was not. They waived the late... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 20, 2015 - this is a Home Equity loan taken out in -/-/- the lender is Chase Bank. I have other major issues with the primary loan ( handling separately ) I also have, but this complaint is for this one ( Equity Loan line of credit ). My due date on this loan is the - of each month. First let me explain when I took out this loan in -/-/- the person signing me up ( no attorney or consumer rights acknowledged ) the only question that I had to answer to a bank employee at my home was if he thought my home was worth the value of the loan also NO questions about my monthly living expenses, he at ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 19, 2015 - Chase bank consistently mismanages the Escrow and engages in fraudulent practices of incorrectly assessing escrow. Without a significant change in county/ city taxes or insurance they just increased the mortgage payment by about $1000.00 per month after 5 years of regular payments. Chase bank does not provide visibility or an option to pay taxes separately. ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 18, 2015 - i have a 30yr fixed rate loan with chase home fiance for the longest time i was paying - dollars. then for some reason it became - now i have recevieved my escrow and they have informed me my new payment is - i sighed a 30 year fixed rate why is this happening i can not afford this i am a recent - and on - can someone please help me with this i dont want to lose my home ... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 18, 2015 - In - - I submitted all my documents to Chase for a loan Modification. In - - I fell behind on my payment. I called Chase and told they that as soon as I got my income tax I would make 2 payments. So in - - I did so but as soon as I did I was denied for my modification. In - - I was told by chase to stop making my payments to qualify for the modification but now they have no record of it. they told me in - - when I called back Chase to see what was going on I had n't heard back them that it would n't matter that if I did n't get the modification Chase was going to... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 15, 2015 - My wife and I refinanced a single family residential rental with Chase Bank -/-/2015, with the first payment having a due date -/-/-. On,or around -/-/- I received a telephone call at work from an individual representing Chase Bank telling me that my payment was over due and demanding specifics as to when the payment would be made. I informed the gentleman that although the payment was due -, that it was not delinquent until - and I would be making the payment prior to that date. We had a considerable discussion during which I informed the gentleman that I was self-employed a... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 15, 2015 - I have been paying PMI from the onset of a refi that was done back in -/-/- even though I was told by the loan officer from the onset of the loan application that lets get the loan thru and then wait 2 -3 months and then apply to get the PMI removed. I questioned this due to the fact that the appraisal that was used for this loan was the original home purchase appraisal used for the purchase of the home in -/-/-. I trusted the loan officer and waited 6 months to be exact. Once I contacted Chase they indicated that the appraisal that was used for the refi did not meet the criteria for... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 15, 2015 - Attn : - - and - - - E-ECUTIVE OFFICE I am writing as a follow-up to my initial complaint # - to tell you Chase 's resolution '' of its error concerning calculation of our escrow did not solve the original problem we faced, and its continued failure to address the error in its escrow calculation for the months of -, -, - and - as set forth in the -/-/- letter admitting its error has resulted - despite numerous phone calls and letters to and from the Executive Office - in our receiving a notice of intent to foreclose DESPITE being in escalation mode. We 've bee... |
JPMorgan Chase Mortgage loan servicing, payments, escrow account October 13, 2015 - JP Morgan Chase gave me the wrong payoff on my home. I was told by Chase that my payoff included my original loan amount as well as my loan modification I had done a few years prior. I even have a letter signed from an officer at Chase stating that my payoff included -. I sold my house and made $13000.00 only to find out that I owed $15000.00 after closing, which is the amount for modification. I had to return money and give an additional $2500.00. I would have not sold my home if I knew this. I was misled in believing that when I sold my home I would actually make a little money to h... |