JPMorgan Chase Mortgage department,
Other mortgage Loan servicing, payments, escrow account California
The day after making my payment in - - - - - Chase began to make unusual actions in the account. On -, -, -, -, -, and on - a series of actions called Payment were performed but they were all at zero, so no effect was experienced. On - the bank made " a payment ''. Not me, them. The took this from suspense. Then on - they removed my - payment to pay back the suspense. I was now 30 days late. On - I made my payment with no knowledge of the above. They took this to pay for - instead of -. I soonreceived a confusing and terrifying chain of paperwork. -, this was as medically damaging as it was confusing.
JPMorgan Chase customer in California
Oct 24, 2015
* Source: CFPB Complaint Database
JPMorgan Chase response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.jpmorganchase.com/ |
Phone | (212) 270-6000 |
[email protected] | |
Address | 270 Park Ave Fl 12 New York NY 10017 |
JPMorgan Chase | |
JPMorgan Chase |
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