JPMorgan Chase Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

JPMorgan Chase Mortgage department,

Other mortgage Loan servicing, payments, escrow account California

The day after making my payment in - - - - - Chase began to make unusual actions in the account. On -, -, -, -, -, and on - a series of actions called Payment were performed but they were all at zero, so no effect was experienced. On - the bank made " a payment ''. Not me, them. The took this from suspense. Then on - they removed my - payment to pay back the suspense. I was now 30 days late. On - I made my payment with no knowledge of the above. They took this to pay for - instead of -. I soonreceived a confusing and terrifying chain of paperwork. -, this was as medically damaging as it was confusing.

JPMorgan Chase customer in California
Oct 24, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase handled their complaint

Created with Highcharts 4.2.3JPMorgan ChaseComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20150255075100125150Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan ChaseLoan servicing, payments, escrow account3.0%71.3%9.2%4.3%2.7%8.3%1.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
marianne.lake@chase.com
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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