JPMorgan Chase Mortgage Complaint

JPMorgan Chase Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New York

I am writing because I received a letter from Chase Bank - - to tell me that my mortgage loan will be transferred to - inc on - -. Since then I have spoken to several Chase rep about my loan being transferred and why am I finding out so late but their only answer is that they can transfer the loan at anytime. I called Chase today to get a pay-off quote from them and was told by a Chase rep that my loan was transferred yesterday and the case was closed yesterday and that they were trying to get in contact with me. If they were trying to get in contact with me, how come i have no messages from them and how come they did n't tell me what they were trying to inform since I have spoken to them more than - times in two days. I received a letter yesterday dated - - telling me to call and that they have been trying to get in touch with me. It is not true because I spoke to Chase several times last week and this week asking them questions about my loan. I have spoken to


called back to speak to an escalation agent and she said that my loan was transferred on - - and they would n't have been able to give me any information. Someone is lying. I spoke to several Chase representative since I received the letter in - and have spoken to several Chase rep this week - - and - to get information about my loan and they transferred me to - who says they can not give me any info until - - because Chase has n't transferred all my information yet. My apt is being sold and my closing is on - - and I have a right to know what my pay off quote from Chase is. Chase has lied to me so many times, first they said they were n't the - to transfer the loan and it is -, and I should call them, then they said that they transfer a whole bunch of loan at the same time and that they have no control over the loan being transferred. I have the right to have all the information needed about my loan whether or not the case is closed.