JPMorgan Chase Mortgage Complaint

JPMorgan Chase Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Indiana

Chase company did not properly credit the payments that I made -/-/- in the amount of $950.00 and -/-/- in the amount of $950.00. This payment should have been credited to : -/-/- payments. I spoke with - - in escalations on -/-/- and request that our recorded conversation be referenced if you have any questions. - stated at the end of our call that once -/-/- payment was credited to our account we would be current. - was aware - payment in the amount of $950.00 was already sent by my bank to Chase and stated she would " watch '' my account over the next few days to be sure it was credited. - payment was received by Chase -/-/-. My financial institution, - - - -, sent a payment history from -/-/- to present to Chase on multiple occasions during this process to aid in their error processing.


the " system did n't update to show the lower payment '' and that she was fixing the system to reflect the lower payment and that our account would be current and due -/-/-. I have attempted to contact my customer service representative - - via voicemail and fax, I have not received a return phone call or answer to my concerns from her. Chase sent me a letter stating - - was my customer service representative. I did speak with the escalations department and they stated to " ignore '' the " acceleration warning '' I received dated -/-/- as he showed the account to be current. Today I spoke with - - at Chase Escalations department to verify the situation was resolved and our account was due for -/-/-. - stated she " was n't sure what happened '' and that the escalation department, -, " closed out the case '' and the error remains. I have called Chase multiple times over the past few weeks and was told the error was being corrected and that I did not need to do anything additional to have the error corrected. - stated today that she opened another case in the escalations department and that it takes " at least 5 business days '' to fix the error. - did not see the escrow payment change -/-/- in the system however could see the letter Chase mailed to me reflecting the change.