JPMorgan Chase Mortgage Complaint

JPMorgan Chase Mortgage department,

FHA mortgage Loan servicing, payments, escrow account New York

Please refer to case # -. I have applied on behalf of my aged ( - yrs. old ), ill mother to have Chase Bank reduce the interest rate on her mortgage loan -/-/-. She is currently paying 7.85 %. The she is retired and on a limited retirement income. The house needs a new roof as the current roof is over 50 yrs. old and is leaking causing water damage to the structure. She is trying to save money to replace it. We supplied Chase with all of the required documents but they have continued to " sand bag '' us by taking their time and requiring each month that we supply additional bank statements, proof of residence, etc. We recently sent a copy of a utility bill ( water bill ) showing that my mother lives at this property. They are refusing to use the document. This has been going on since -/-/-, 4 months now. My mother is getting very upset over this. She has made every payment on time since loan inception, -/-/-. We need assistance from the Consumer Financial Protection Bureau in getting an answer from Chase Bank.