JPMorgan Chase Mortgage Complaint

JPMorgan Chase Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Colorado

I have had a Mortgage with Chase Mortgage for a few years. In - I received notice that my escrow payment was to be increased. If not, my payment would be increased $280.00 to -. I made the payment on the escrow shortage on - - 2015. In early - I received a letter from Chase in the mail that my new payment would be increased by this new amount ( to - ) There was no acknowledgement that they had received the escrow payment or otherwise why this was. I called Chase on or around - - to ask for clarification. I went through - sets of menus and talked with - people, - of whom was -. I ended up talking with a woman whose name I did not record. This woman tried her best to insist that I now owed the amount of -, but in the end could not explain why, even though she put me on hold for around - minutes while she talked with a supervisor. When she returned, she again tried to explain but could not. While I had informed this woman that i was about to be late to work and needed


would increase to - in -, but could not exactly explain why that was either - given that I 'd paid the escrow shortage in full ( I have made the increased payment of - for - ). She finally promised to find out and call me back. In the end - even though I had made it clear that I could not spend much longer, due to my attempt to accommodate Chase employees attempt to explain ( which they could not ) and the long hold periods - I was late to work and the cost to me in idle workers and other consequences was close to $700.00. As of today I did not receive a call back, but did receive - robot calls saying I needed to call on an important matter. I called Chase back and spent nearly - minutes during lunch with - ( spelling is - ) who tried her best to tell me why Chase wanted a payment of - in -, even though the escrow shortage payment that Chase requested had been made in mid -, which she confirmed, and that the other payments that I had been required were also received. She also told me that Chase had received the - payment ( which is the amount that had been required before now ) but not applied this payment because I had not paid the full amount. In the meantime, for " late '' payments Chase had assessed me $170.00. After - minutes of trying to explain - and insisting that she was giving me the answer - she told me she was not qualified to explain the answer to this question and would send me to someone else. At this point I had to return to work and ask her to try to call me, She said she would.