JPMorgan Chase Mortgage Complaint

JPMorgan Chase Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Indiana

I received a letter from Chase stating my payment -/-/- was not credited and requested I send proof of payment. I inquired with my bank and my bank sent statements -/-/- verifying we did in fact make a payment -/-/-. I was unemployed -/-/- and called Chase stating so -/-/-, we paid $810.00 -/-/-, we made - payments in the amount of $810.00 -/-/- to cover the missing month and paid $810.00 -/-/- payment. I faxed the same information the bank faxed -, she called me and left voicemail stating she was having the payment credited to have issue resolved. I made -/-/- payment -/-/-, it has not been credited to my account. Chase is still showing we are behind - payments despite my proof of payment and continuance to make payments. I desire for Chase to resolve the error and credit my account on the day payments are received, credit the payment made -/-/- immediately and send me a letter verifying we are not in foreclosure status and the account is current. Further I have called the representative Chase is stating is able to help only to be told another representative is handling this situation. Names I have been given, - -, - -, - -. The name provided in the response to my initial complaint -, I have yet to speak with her and was told - - was handling my complaint when I called and asked -. When I called and asked - I was told - - was handling my issue. Who is really handling my issue? I have been passed around to multiple representatives without resolution despite my diligent effort to resolve this issue and providing bank statements and a letter from the bank. My bank has faxed the - pages of bank statements and letter to - separate fax numbers at Chase in an effort to have this resolved. The lack of closure has me concerned we are in danger of losing our home.