JPMorgan Chase Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

JPMorgan Chase Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Georgia

JP Morgan Chase gave me the wrong payoff on my home. I was told by Chase that my payoff included my original loan amount as well as my loan modification I had done a few years prior. I even have a letter signed from an officer at Chase stating that my payoff included -. I sold my house and made $13000.00 only to find out that I owed $15000.00 after closing, which is the amount for modification. I had to return money and give an additional $2500.00. I would have not sold my home if I knew this. I was misled in believing that when I sold my home I would actually make a little money to help with my debt because the payoff was supposed to include the loan and modification. I am a recently divorced single mother of a toddler and an infant. This ordeal has cost my children their home. I have no home now and no money thanks to Chase.

JPMorgan Chase customer in Georgia
Oct 13, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with explanation

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
[email protected]
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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