Review and analysis of over 525 complaints against PHH Mortgage
PHH Mortgage consumers have reported over 525 official complaints related to Loan servicing, payments, escrow account. Out of the 525 consumer complaints against PHH Mortgage, 19% were disputed by the consumer (i.e. the consumer was not happy with how PHH Mortgage responded to their complaint) and 99% were processed in a timely manner. 2% of consumer complaints against PHH Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 23% resulted in non-monetary compensation.
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PHH Mortgage Mortgage loan servicing, payments, escrow account February 27, 2017 - PHH mortgage service has failed to update its records of my account being past due in - and -/-/2012 despite my providing documentation of error and request to then and Experian to correct. In late 2012 our servicing was moved to PHH from -. We made timely - payment of - on - and on - we made a combined - and - payment of -. No payments were late. Attached is copies of bank statements showing amounts were paid electrically. Please correct this error This error occurred when servicing was being moved... |
PHH Mortgage Mortgage loan servicing, payments, escrow account February 27, 2017 - My mortgage loan was transferred from PHH and I was n't notified. I do n't know who bought my loan or where to send my payment.... |
PHH Mortgage Mortgage loan servicing, payments, escrow account February 21, 2017 - This company appears to be maximizing interest and fees charged to their customers by creating challenging payment terms. I enrolled in auto pay but choose to make additional principle payments. To make a principle payment on-line, a $7.00 charge is assessed. To avoid this fee, I have attempted to mail payments to this company. Even though the checks are clearly marked " Principle Only Payment ( and my account number ) ''. the payment is not handled properly and they " suspend '' payments and monies do not roll into principle even when auto pay is processed. The other MAJOR issue is a paymen... |
PHH Mortgage Mortgage loan servicing, payments, escrow account February 3, 2017 - I discovered that the mortgage company misapplied funds for my -/-/- mortgage payment. I pay my monthly mortgage of $1300.00 in - payments. PHH received the first half of my payment - $670.00 - for -/-/- on -/-/- and the second half ( $670.00 ) on -/-/- The payment received on -/-/- was incorrectly applied to additional principal and not the mortgage payment. The second half of the -/-/- payment and all subsequent payments have been appropriately applied to the mortgage payment. I called PHH Mortgage Company on Monday, -/-/- to advise them of ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account January 19, 2017 - This is a complaint against PHH Mortgage for holding money in escrow that was deemed to be used for repair of hail damage to our residence that occurred on - -, 2016. PHH Mortgage is currently holding over $12000.00 that was sent to us from our insurance company since - 2016 and even though we have contacted them on numerous occasions they still will not release the funds. There excuse is that they needed documentation in order to reconcile the amount that has been paid by the insurance company with the amount that that was estimated by our general contractor. Documentation from bot... |
PHH Mortgage Mortgage loan servicing, payments, escrow account January 12, 2017 - I am unable to reach PHH Mortgage ( https : //www.phhmortgage.com/13571 ). - online their autopay webform is broken - their phone system is not working so unable to reach a customer service representitve... |
PHH Mortgage Mortgage loan servicing, payments, escrow account January 4, 2017 - I have my payment on auto pay. I have at times encounter that the change in payment does n't go thru. ( 3x ) I have always paid. Now at first it did n't register. But now that it has happened again I think this practice is very shady and unethical. My auto payment goes thru but since the sum has changed PHH Mortgage Co. does not apply the payment to the current month. It claim it goes to principal and therefore causes my account to go delinquent. On top of this they - a late fee. So you can imagine my surprise when I received a bill more than double what I am used to paying. To top it off..... |
PHH Mortgage Mortgage loan servicing, payments, escrow account December 21, 2016 - My current lender is PHH mortgage. I am trying to refinance into a lower interest rate and lower monthly payment through - mortgage. I am recently discharged from Chapter 13 bankruptcy. I am attempting to get my statement from PHH but they are refusing, They are telling me that the discharge of bankruptcy from the court is not enough. They claim they need a " termination '' of bankruptcy from the court. When I spoke to the BK department of PHH, they refused to give me the employee numbers. When I attempted to call the New Jersey office, I was transferred to - to speak with - who again... |
PHH Mortgage Mortgage loan servicing, payments, escrow account December 20, 2016 - We have previous complaints regarding this mortgage with PHH. I saw a response from PHH that listed a - as a contact person. We had never been referred to - through this process. Icalled - on -/-/2016 and explained our situation. He toild me he was the supervisor in charge of all of PHH 's loan modifications. He said he would look into our issues and get back to me in a few days. I had not heard from - so I called him on @ - PST -/-/2016 and he told me that he was working on our loan modification and would have it finalized in a couple of days. He said he would reinstate our... |
PHH Mortgage Mortgage loan servicing, payments, escrow account December 10, 2016 - I contacted PHH Mortgage on - to cancel my FlexPay agreement as I was refinancing my loan, which was scheduled to close -/-/-. On -/-/2016 PHH processed my -/-/- FlexPay Payment anyway, which not only put my account in jeopardy of being overdrawn and required me to take out a payday loan, but when I called to dispute the charge, I was told that they had no record of me rescinding my FlexPay ( but yet, they somehow knew about the upcoming refinance ) and said they could not refund my money without a letter requesting reimbursement and a copy of my bank statement showing the payme... |
PHH Mortgage Mortgage loan servicing, payments, escrow account December 4, 2016 - Of the previous five years of being with both - Mortgage and - - - for our mortgage lenders, we have n't had as many issues with our mortgage account as we currently have with PHH Mortgage. Although the website is relatively simple to navigate, most of the customer service representatives ( CSR ) have been as helpful as using a fish to cut down a tree. Only the Property Tax Department and a supervisor on - occasion were able to clearly understand our issue, the company 's mistake, and reasonable actions to take in order to rectify our predicament. Within four months of having o... |
PHH Mortgage Mortgage loan servicing, payments, escrow account November 20, 2016 - I paid off my mortgage loan in - - with PHH Mortgage Services and can not get them to release the loan. In - I took out a mortgage with my husband. This loan was paid off in - when we divorced. I took out a new mortgage ONLY IN MY NAME to close out the joint loan with my husband. The joint loan should have been released in -, but PHH sent me this release earlier this year. What I have been trying to get PHH to do is to release the mortgage that was only in my name. I called PHH on - -, -, - -, -, and - -, -. They kept telling me that they were working ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account November 15, 2016 - I contacted PHH mortgage on -/-/- requesting an escrow analysis to be done because I was at 78.8 % loan to value. I wanted to start the process of removing the PMI to my monthly mortgage payment. I then recieved my escrow analysis and the company had made an error on the original loan to value ( which was $170000.00 as of -/-/- ), but the company had put the LTV as $140000.00 as of -/-/-, which then affected the overall LTV changing it to 94.10 %. I contacted them about this concern recognized there was an issue, but the customer service person could not just correct the iss... |
PHH Mortgage Mortgage loan servicing, payments, escrow account October 26, 2016 - We had an approved trial plan with -. Our loan was transferred to PHH. PHH refused to honor our loan modification. We made all trial payments on time. I am attaching a fradulent statement sent to us by PHH. They bhave since refused our payments.... |
PHH Mortgage Mortgage loan servicing, payments, escrow account September 30, 2016 - I paid off my home 28 days ago and still have not received the balance of my escrow fund from PHH Mortgage... |
PHH Mortgage Mortgage loan servicing, payments, escrow account September 27, 2016 - PHH is altering facts and fraudulently foreclosing on our property. I am attaching a letter they sent us confirming this. We have many pending complaints on this company with the CFPB that have not been resolved.... |
PHH Mortgage Mortgage loan servicing, payments, escrow account September 26, 2016 - PHH Mortgage stopped our automatic payment without notifying us. They also transferred the servicing of our mortgage without notifying us. On the phone they claim - - - sent a joint notification. We never received it. I explained that a company I have no dealings with sending a letter claiming rights to my mortgage payment does not positively prove transfer of service. I requested PHH send a new letter. They refused and told me I had to ask - for the letter. I 'm left with no paper trail positively identifying who we should be paying. We have paid two months of mortgage out of fear... |
PHH Mortgage Mortgage loan servicing, payments, escrow account September 19, 2016 - Our mortgage was with a company named -. After filing bankruptcy discharged in - - we applied for mortgage modification in - -. After 9 months of supplying information we were approved for the modification. Our - trial payment was due -. We sent our first trial payment to -. They received the payment before the due date as the record shows and cashed our check. Unknown to us, the mortgage was transferred the same day of the due date of the first trial payment - - - -. We were not notified of the trabnsfer until later in -. We sent the next trial payment d... |
PHH Mortgage Mortgage loan servicing, payments, escrow account August 29, 2016 - We are receiving - mortgage statements each month from PHH Mortgage ( Mortgage Service Center ) since the company assumed our home mortgage - -. I called the company - - and was told that they send a monthly notification statement and also generate a statement when they receive a payment. This creates confusion and a potential duplicate payment to be made if - does not pay close attention to the Payment Due Date which are the same date. The statements are identical forms with - showing transaction activity of the last P & I/Escrow payment and the second statement showing n... |
PHH Mortgage Mortgage loan servicing, payments, escrow account August 26, 2016 - PHH has sent us a fraudulent statement regarding our mortgage. They have refused our payments after they received our last trial payment of our loan modification - - - 2016. They also sent us an intimidating and fraudulent Delinquency Notice. We are being harassed by this company.with these threatening notices being sent to us.... |
PHH Mortgage Mortgage loan servicing, payments, escrow account August 5, 2016 - My mortgage was transferred by PHH Mortgage to a third party mortgage service company without formal notice to me my PHH Mortgage. Complaints and questions were met with a telephone tree of customer service reps with no answers. Further escalations resulted in form letters and evasive conduct by PHH Mortgage.... |
PHH Mortgage Mortgage loan servicing, payments, escrow account July 26, 2016 - - - wrote a mortgage to me for purchase of a home, then assigned servicing responsibilities to PHH Mortgage services. I changed the mortgage date on their website from the - to the -, but the website said that this would have no impact on the - payment. I called PHH to attempt to fix this twice, and both times they said that they have no capability of changing the date for the next collection if the request is made after the - of the month before. I will remind that this is not a technical limitation because the actual speed with which the systems responsible for this proc... |
PHH Mortgage Mortgage loan servicing, payments, escrow account July 14, 2016 - PHH created fraudulent loan history to force foreclosure/eviction on us, we 've proven payment for the loan of $15000.00 PHH wanted us to sign, we paid - Bank in cashiers checks, we did not owe PHH. We are missing $35000.00 in payments, all cashed by PHH. I have proof of all of this..we were also part of the $6.00 - settlement only for PHH to foreclose/evict anyway, PHH did not follow the NJ - stipulation to apply all our payments, remove fees and bring us current. PHH " somehow '' managed to evict us ... someone is on the take, payoffs, something is WRONG here, how could we pay... |
PHH Mortgage Mortgage loan servicing, payments, escrow account June 30, 2016 - PHH Mortgage bought our loan from -. They failed to apply the funds from our original escrow account to our homeowners insurance company. They claimed that they sent us a disbursement check twice, but we have not seen this. They are now claiming that we owe them more in our mortgage because they are charging us for - escrow accounts, since they are claiming that they sent us the disbursement check and they paid our insurance company. They have not sent the disbursement check and it has been more than the 30 days required for them to resolve issues.... |
PHH Mortgage Mortgage loan servicing, payments, escrow account June 8, 2016 - My mortgage loan began in - of 2016 with the first payment being sent to the original mortgage company of - - - on -/-/16 ( Due -/-/16 ). On -/-/16 PHH Mortgage sent notice to me that they had purchased the loan on -/-/16. Beginning -/-/16 I began receiving 2-4 phone calls per day from PHH Mortgage representatives demanding that I make two mortgage payments immediately. They insisted they were owed the first payment that was due -/-/16 ( which had already been paid to - - - ) as well as the second payment which was not due until -/-... |
PHH Mortgage Mortgage loan servicing, payments, escrow account June 1, 2016 - I had an FHA home loan with PHH Mortgage Company until - -, 2016. On - -, 2016, a corporate relocation company acquired my home to eventually settle on the house with private buyers. Therefore, I was not required to make a - mortgage payment. I cancelled my automatic draft online at - ( PHH Mortgage Company ) on - -, 2016 ( Sunday ) but their system took 4 days to load, and I could not call anyone to confirm since they are not open on Sundays. My - mortgage payment automatically drafted $1800.00 ( and change ) from account. On - -, 2016 I contact PHH mortgage... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 31, 2016 - In a permanent - lien HAMP modification thru Making home Affordable program. Servicer ( PHH Mortgage ) is refused to offer a 2MP modification on the - lien, even after I requested it be done, per Making Home Affordable Directives. Now - lien note ( HELOC ) is in repayment period with a substantial increase at 2.7 times my previous monthly payments. PHH Mortgage services - and - liens and will not answer critical questions submitted in the Qualified Written Request. I have submitted a completed submission package as directed by the Relationship Manager, whereas ; I specifically i... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 27, 2016 - My home is currently for sale and under contract scheduled to close in the next two weeks. My current mortgage company has - in escrow for real estate taxes. I first requested that escrow be canceled and they send me the funds so that I could use them to establish escrow on the new home I am purchasing. They denied my request. I then requested that they subtract escrow off my payoff statement and I never received a response. I explained that I would be contacting the CFPB if we could not reach a mutually acceptable agreement. We originally purchased our current home in - - well before... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 22, 2016 - My name is - - - and my mortgage company has recently changed from - - - to PHH Mortgage as of - 2016. I received a mail notification with direct debit payment set-up information early -. I submitted direct debit payment request with a void check from - on - - 2016 and received a confirmation from PHH direct debit solution on - -, 2016 that the payment ( normal monthly payment plus a additional $500.00 principle ) will be drawn on -/-/2016. However, the payment was not drawn on -. - and I was not notified until -. - via mail. Without notif... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 18, 2016 - Facts : 1 ) In -/-/- I received a letter indicating I had an escrow shortage. I was given - options : a ) make 1 payment with total shortage or b ) spread shortage over 12 months. I chose b. 2 ) I received an email on -/-/16 that my mortgage payment ( including additional escrow ) was applied. 3 ) Today I received an email that a late fee had been applied because my payment has not been received. 4 ) The payment was made per my bank statement. 5 ) The payment was received per email dated -/-/2016.. Today I called customer service and they indicated that had my payment but ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 17, 2016 - Our mortgage service company was changed from - to PHH. All of a sudden, we received their statement wanting for us to pay more into an escrow account. This is a big surprise. We never agreed on an escrow account. We have been managing our taxes and insurance by ourself and none was late or anything. We have not received any communication from PHH about what happend and why we must pay more into this new escrow account. We used to pay $2400.00 per month ; now they want us to pay $3400.00. This is a big increase we are not prepared yet. We are surprised at this escrow. We will call them... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 6, 2016 - I prepaid on my mortgage account ( my payment was sent on - -, 2016 ) to be used toward my - -, 2016 payment. PHH mortgage used that money toward my principal, and then proceeded to send me a late statement stating that I had n't paid my mortgage for - -, 2016. When I complained they " refused '' my claim, and my principal has been docked, along with my credit being affected. When I contacted PHH Mortgage, they stated that they could n't fix the principal amount because they sold my loan. I want PHH Mortgage to be held responsible for the amount that my principal was " docked... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 6, 2016 - We have ( had ) a mortgage with - acct. # - which we were behind on applying for a modification which was denied. We were told that if we made - payments by -2016 that we could take - & - to catch up. We made - payments in -. In the mean time the loan was sold to PHH Mortgage. They have sent us many letters warning of foreclosure. Also statements not showing our payments to -. Now they are refusing to accept a payment they received -2016. Also a letter saying the are expediting foreclosure on our home. I am attaching cashed checks to - and also our check to PHH... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 6, 2016 - PHH Mortgage paid the wrong amount for our flood Insurance. The difference in the cost was $ - year. The first time I called the representative lied to me about them getting the same copy of the bill as I got. My insurance provider told me that, " No they got a copy of the same bill. '' After a few phone calls PHH paid the $17.00. The $17.00 was for $7800.00 in more coverage. Because their paper work is always behind they sent me a bill to make up the $7800.00 difference with another insurance company called - - - -. Their rate for the $7800.00 was $70.00 per year. T... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 6, 2016 - We had a mortgage with a company named - acct. # -. We have an approved loan modification with them. They sold the mortgage to a company named PHH Mortgage. PHH is not accepting the loan modification. They sent us a check for the amount of our first trial payment to -. - cashed our check for the first payment.We are attaching a copy of that check as we have not deposited it as we are not accepting it. Why would - cash our check for the payment then sell the mortgage and the new company not accept the terms of the modification. We have filed a complaint on - # -.We are now ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 1, 2016 - IN 2015 escrow analysis the servicer ignored the prelim and actual tax assessment from the township creating large underpayment to escrow. Upon the next year escrow analysis the escrow payment is drastically increased per month due to previous years underpayment. I erroneously made the same payment I was making but within two days made up the difference. The differential payment was made well ahead of the grace period. I continued to get late notices since then because the partial payment was applied to principal and not my monthly payment so my principal has been paid down but I am now consid... |
PHH Mortgage Mortgage loan servicing, payments, escrow account April 29, 2016 - Good Afternoon, I sold my home on - -, 2016 and PHH Mortgage still had $4700.00 in my escrow account. I checked my account online and it showed that all escrow funds were disbursed to borrower on - -. 3 weeks ago I called PHH to inform them that my disbursement check had not arrived yet. The representative stated that she would expedite mail me a new check. 2 days ago I called again to find out the status of my check and was told that they have not issued a new check yet and would expedite a new one. In the last 6 years living in Texas I have experienced only - situations wher... |
PHH Mortgage Mortgage loan servicing, payments, escrow account April 28, 2016 - We had mailed our mortgage payment well over two weeks prior to the due date. However they never cashed the check so we called and made a payment plus the fee for paying over the phone. Because they had not recieved the check. However the next day they cashed our check. When we called them and asked why this happened they said that it was in pending when we had called yesterday. We requested that we get a refund for one of the payments we have bills that need to be paid. They said they can refund it it with a written request. So we faxed the request immediately over and were expecting to recie... |
PHH Mortgage Mortgage loan servicing, payments, escrow account April 26, 2016 - PHH Mortgage is repeatedly saying they did n't get my payments, it 's been happening since fall of last year. I mailed in a $2700.00 in - to catch up what they said I was behind and an $850.00 check for -/-/- 's payment. They sent back -/-/- 's payment, which I mailed in -/-/-. I received it back on - -, 2016. I called, told them they were n't getting late fees for sending it back, I copied it and remailed it within a week. I mailed -/-/- 's payment in on -/-/-, I mailed -/-/-, late, on -/-/-. The day after I mailed -/-/- 's payment in, I re... |
PHH Mortgage Mortgage loan servicing, payments, escrow account April 25, 2016 - PMI insurance should be coming off loan ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account April 21, 2016 - The problem has been solved and we need no additional resolution. We want the issued documented in order to assist others who are experiencing difficulty with PHH and to help bring change to a company that does not demonstrate adequate customer service. We appreciate this opportunity to share our story. In general, we received abysmal customer service from PHH. PHH 's continual errors forced us to see that it would be in our best interest to stop escrowing tax & insurance with them and to be responsible for our taxes and insurance ourselves. At - point, I feared retaliation from them for r... |
PHH Mortgage Mortgage loan servicing, payments, escrow account April 21, 2016 - We discharged A Mortgage in a Bankruptcy in 2007 with PHH Mortgage in 2007. We never reaffirmed the Mortgage. The Mortgage company has placed an adverse action after 5 years later on my credit when they proceeded on a short sale to dispose of the property. ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account April 16, 2016 - This is regarding a complaint that I filed on -/-/2016 regarding my loan servicer PHH Mortgage. I have spoken with them on numerous occasions and have stated that I am still being sent bills for double the amount that I owe on my mortgage. I have not received any response from CFPB and following up to see when I might expect an email. I have never been late on a mortgage payment in my life and PHH has been paid up to date. ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account March 29, 2016 - PHH purchased our loan in -. Unfortunately, the previous servicer, -, did not tranfer the full escrow balance over due to an error on their end. PHH recalculated our escrow and payment. This shortage was finally rectified at the end of -. PHH received almost $1600.00 which was supposed to go back into our escrow account per the instructions in the wire transfer and matching all notes and communication I have had with PHH. I have been following up ever since to get the escrow analysis redone, and the payment back to the original payment upon closing - 2015. We are still waiting fo... |
PHH Mortgage Mortgage loan servicing, payments, escrow account March 29, 2016 - We were in anticipation of have our PMI removed soon as the interest-bearing part of our modified loan is at 81.8 % LTV ( see attached ) We also have a post loan mod. document stating LTV was at 88 % ( see attached ) .When we received a document on -/-/2016 stating our LTV is at 96.4 % ( see attached ) in response to our request to have PMI removed.We were completely " surprised '' unfavorably at what they were trying to do here. We feel completely trapped in a $330.00 / month PMI payment to - - through PHH mortgages apparent and then blatant violation of RESPA. ( see attached ) ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account March 26, 2016 - Called phh mortgage on - -, 2016 and they confirmed they had received our checking acct info via fax and would apply it to next months mortgage payment. This was not done and now they are trying to charge late fee. Multiple phone calls have not resolved this issue. I do not want to keep paying for my loan over the phone and incurring a $17.00 servicing fee imposed by Phh. I believe phh purposely does n't apply automatic debit processing so they can charge their customers additional servicing fees. ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account March 14, 2016 - My home mortgage service company changed from - to PHH Mortgage. I have a 60 day window to make payments. I received written notification of the change. I have been unable to set up an online account, after 4 attempts, taking at least one hour each. The website has confusing instructions and does not function. Neither Customer service or IT service are able to assist me. I am not sure these people are capable of managing my loan. I do not want this to have a negative impact on my credit rating. ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account March 13, 2016 - My loan was sold from - - to PHH. I did not know this as I never received a notice. I have been paying my loan on " autopay '' but -/-/- went to increase principal payment amount and saw my loan was paid off. I called - - and they told me my loan had been sold to PHH. I asked them to provide me with account information for PHH so that I could reach out and ensure payment would be made on time. - - refused to provide any information stating that they could only mail or fax. They also communicated that I should not worry as I had 60 days to make payment. Then on - -,... |
PHH Mortgage Mortgage loan servicing, payments, escrow account March 9, 2016 - My mortgage loan was transferred from - to PHH in - 2016. Prior to the transfer, on - -, - took $200.00 out of my bank account to cover an escrow shortage. I approved this so that I would n't be making higher payments for 12 months. After PHH took up the loan, they continued to send me statements that did not account for the fact that I had paid the shortage in full. They are double-charging me. I have had 6 phone conversations with them about this over the past - weeks. In every conversation they assure me they will look into this, correct the issue and send me corrected p... |
PHH Mortgage Mortgage loan servicing, payments, escrow account March 7, 2016 - -/-/- I had water damage. I filed a claim with my insurance company who issued a check to me and my mortgage company -. I completed the required paperwork, endorsed the check and sent to -. They promptly issued a check back to me. A couple weeks later i received another check from the insurance company. I filled out the paperwork, endorsed the check and forwarded to -. The day before ( -/-/- ) they were to issue the check $2800.00 to me, my mortgage was sold to PHH # -. I have made no less than 8 calls to PHH requesting that they issue to a check to me and they keep say... |
PHH Mortgage Mortgage loan servicing, payments, escrow account March 4, 2016 - Summary : 1 ) My loan payment be transferred again and again and very difficulty for me to pay ; 2 ) - - and PHH gave different statement and no way for me to pay through PHH. Detail : I closed my home in -/-/- with - - - with a 15 year fixed interest rate and I paid to this company and my mortgage payment be transferred to - - in -/-/- and I kept my payment through it with an amount of - ; On the -, I got letter from - - that they will not accept my payment by - and my payment transferred to PHH ( the web is - ) .I tried many times to enroll th... |
PHH Mortgage Mortgage loan servicing, payments, escrow account March 4, 2016 - My mortgage was sold to PHH Mortgage on -/-/-, prior to that it was serviced by - -. I have spoken to - - and my last payment was applied correctly on -/-/- for the -/-/- payment. Which meant that my first payment to PHH should be applied to the -/-/- Payment. On - - I made a payment in the amount of - to be applied to the -/-/- payment and on - - I made another payment in the amount of - for the -/-/- payment. I have been monitoring the account online since then. I noticed that my account was showing that the due date for the next pa... |
PHH Mortgage Mortgage loan servicing, payments, escrow account March 4, 2016 - Our mortgage was recently purchased by PHH Mortgage. Our normal payment is -. We set up direct deposit last month giving PHH permission to take out that amount each month for our mortgage payment. This morning the withdrew $3700.00 without our permission. We spoke to their " customer service '' and they could n't figure out why they would take out this amount. Luckily for us, our bank ( - ) has since disputed the amount and refunded our account. There are a few issues : 1. The scariest being, they were not authorized to take that amount out of our checking account. This is fraud and wh... |
PHH Mortgage Mortgage loan servicing, payments, escrow account March 3, 2016 - I grieved my taxes and the mortgage company adjusted my mortgage based upon the last payment, which was adjusted to reflect my new annual amount. As a result, they under estimated significantly and raised my payment by over -/month. I have spent more that 12 hours trying to remedy this by paying the shortfall and making my monthly payment manageable, but they lie and disconnect me. Additionally, they continue to call my cell phone, even after instructed to, to collect the payment after it has been made. This is a nightmare ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account March 2, 2016 - We paid off our mortgage in full more than twelve years ago ; however PHH Mortgage Services Corp has taken no steps to remove the lien on our home - despite repeated requests to do so over the past five months .We have telephoned, e-mailed, FA-ed and mailed requests all to no avail. We are an elderly couple in poor health and want to be able to sell our home. PHH 's conduct is an example of elder abuse and potential financial fraud. ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account March 2, 2016 - My mortgage was transferred from - - to PHH Mortgage effective - - 2016. In the Notification of transfer I was instructed to make my next payment to PHH in the amount of $1800.00 which I did. PHH applied the payment to principal -/-/-. -/-/-, I checked my account online to find my monthly payment due -/-/16 was $1900.00. I never received an invoice or bill explaining why I was instructed to pay the lesser amount and that I needed to cover the difference by -/-/16. I contacted PHH today -/-/16 they said I could pay the difference over the phone but I... |
PHH Mortgage Mortgage loan servicing, payments, escrow account March 2, 2016 - My home loan ( and servicing ) was sold to a company called PHH Mortgage back in -. I have been trying for a couple of months to contact them to setup direct debit for my monthly mortgage payments. I can not contact anyone who seems to be in the - but instead I get routed to a call center in the -. I have not been receiving paper statements by mail to confirm what my payment is. I have made two one-time payments through their online system but I have reason to suspect they are applying the entire payment towards my balance and nothing is being applied toward interest or escrow. But be... |
PHH Mortgage Mortgage loan servicing, payments, escrow account March 1, 2016 - My loan was sold. The new mortgage servicing company has not contacted me in over 30 days. I have no information other than a letter from my previous servicing company stating the new company PHH Mortage is required by law to contact me within -. I have received nothing from PHH Mortage in over 30 days. I would like to know the penalties and legalities of this issue, and get on record that I have received no communication or information as required by law. I would like to also know my recourse if possible. ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account February 17, 2016 - My mortgage was recently purchased by PHH. I was on a bi-weekly payment plan with my previous mortgage provider and was told in no uncertain terms by my broker that the terms of my mortgage can not change with its sale. PHH does not support a bi-weekly amortization schedule, and I 'm furious. In order to purchase my mortgage, they have to support this do they not? ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account February 17, 2016 - My mortgage was sold by - to PHH. -/-/- was the first month with PHH. I paid my usual payment. ( - ). I received a letter stating that I have a " suspense '' balance in the amount of - but the total amount due is -. The additional amount of - must be received before the end of the month to avoid reporting to the credit bureau. I have never had the payment increased when the loan was sold to another company and no explanation was given. It 's impossible to call and get answers. ... |