PHH Mortgage Mortgage Complaint

PHH Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

My mortgage loan was transferred from - to PHH in - 2016. Prior to the transfer, on - -, - took $200.00 out of my bank account to cover an escrow shortage. I approved this so that I would n't be making higher payments for 12 months. After PHH took up the loan, they continued to send me statements that did not account for the fact that I had paid the shortage in full. They are double-charging me. I have had 6 phone conversations with them about this over the past - weeks. In every conversation they assure me they will look into this, correct the issue and send me corrected paperwork. In our last conversation, I told them I would deduct from my -/-/- and -/-/- payments the amount that is a double-charge and they said they will accept that. It is now - - and the issue is still not resolved. The -/-/- statement I received yesterday includes the double charge. Today, they told me the issue will be corrected in -/-/-. I am out of patience and have no confidence that they will fix this issue. I want it fixed now. I will not pay for something I 've already paid for.